Citizen experience improvement by modernizing agencies

Reduce costs. Create efficiency. Improve outcomes.

Pega Government Platform’s guided intelligence and end-to end personalization help accelerate citizen resolutions.

Key benefits

Automate processes

Improve citizen experience and satisfaction

Improve agents quality of life at work

Featured customers

Optimizing user services Check out the Pega Government Platform

Promoting modern grant experiences Check out the case study

Creating a seamless journey for grants management

Grants Management

Processing more grants than ever? Simplify the experience.

Design and implement seamless grants management that ensures accountability without increasing administration complexity or cost. Connect citizen and state channels for frictionless processes.

Read the USDA case study

Licensing

Transform complex legacy licensing processes for the better

Accelerate outcomes. Eliminate errors. Scale quickly. Streamline back-end operations by tackling high-volume, low-complexity workflows. Increase productivity, reduce backlogs, and cut costs.

Read the State of Vermont case study

Digital Customer Service

Improve the customer journey with simplified service

Allow customers to easily switch between preferred channels without losing context for smart, efficient, personal interactions. Automate self-service with Intelligent Virtual Assistants and chatbots.