Human Resources (Employee Relations Advisor) (Japanese Speaking)

Meet Our Team:

You can be based in one of our offices either in Tokyo, Singapore, Sydney or Hong Kong.  As the primary interface between the People function and the lines-of-business, you will diagnose organizational issues and execute HR solutions to help address business challenges in APJ region specifically in Japan.

Picture Yourself at Pega:

We are seeking a highly motivated and skilled Employee Relations Advisor to join our dynamic People team. The Employee Relations Advisor will play a crucial role in driving employee engagement and organizational success by providing expert support in employee relations, workforce planning, organizational design, reporting & analytics, as well as, recruiting.

This role will heavily focus on handling employee relations matters, which typically involves investigations, coaching managers on how to handle low performance and playing a key role in helping managers and employees work through a restructuring from beginning to end. All of which are critically important to the smooth running of the business on a day-to-day basis.

In addition, this role will dedicate time to providing adhoc support in various HR capabilities such as workforce planning, organizational design, and reporting & analytics. The Employee Relations Advisor will work together with People Business Partners in support of business objectives and deliverables, which could include talent cultivation and rewards initiatives to ensure the growth and retention of our most valuable asset – our employees.

What You'll Do at Pega:

• Act as the primary point of contact for employee relations matters, providing guidance, and ensuring timely resolution of issues.
• Conduct thorough investigations into employee complaints and concerns, maintaining confidentiality and adhering to company policies and legal regulations.
• Collaborate with relevant stakeholders to address and resolve workplace conflicts, performance issues, and disciplinary actions.
• Advise COEs on design of policies, processes, controls, tier 0, enablement and change management for HR offerings that minimize employee relations issues.
• Assist in the implementation of organizational design initiatives to optimise workflows, enhance productivity, and foster a high-performance culture.
• Understand and leverage People related reports and dashboards to provide insights on key metrics, including turnover, headcount, recruitment effectiveness, and other relevant data points.
• Support the recruitment process by participating in select interviews, evaluating candidates, and providing input on selection decisions.
• Partner with the People team and business leaders to develop and implement talent development initiatives, including performance management, career progression, and employee development plans.
• Identify process improvement opportunities to enhance our program offerings, portal content and tools that enable end to end delivery of processes & programs.

Who You Are:

• Progressive experience in Human Resources, with a focus on Employee Relations.
• Solid understanding of HR best practices, employment laws, and regulations in Japan and APJ region
• Demonstrated experience in workforce planning, organizational design, reporting analytics and recruiting.
• Strong analytical and problem-solving skills, with the ability to derive insights from data.
• Exceptional communication and interpersonal skills, with the ability to build effective relationships across all levels of the organization.
• HR certification (e.g., SHRM-CP, PHR, CICP) is a plus.
• Proficiency in Japanese and English language skills (reading/writing/ speaking)
• Proven ability to handle sensitive and confidential information with discretion and professionalism.
• High level of adaptability and flexibility in a fast-paced and dynamic work environment.

What You've Accomplished:

• Relevant experience and Bachelor’s degree in Human Resources or related field
• Working knowledge of all functional areas of Human Resources and related regulatory requirements; particularly employee relations
• Must be well-versed at generating reports and interpreting data to help make informed business decisions
• Strong strategic thinking skills (problem and solution identification)
• Ability to maintain strict confidentiality.
• Outstanding interpersonal skills as the front-line contact for various stakeholders,
• Ability to handle multiple projects and deadlines, and detail oriented with excellent organizational skills.
• Demonstrated ability to implement HR programs leveraging prior experience in supporting Induction, organizational development, performance management, and talent assessment to be a successful regional People advisor.

Pega Offers You:

• The world’s most innovative organizations as reference-able clients.
• Analyst acclaimed technology leadership in a massive emerging market.
• A highly collaborative, innovative environment for the designing and development of new ideas and features.
• An ever-changing business landscape that adapts, scales and performs.
• Attractive salary and benefits package
• Working in a flexible and friendly atmosphere in an international environment

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