PegaWorld 2026: Reimagining the Front Door: How Corebridge Turned Emails into Automated Workflows with Pega + AI (Presentation)

Email is one of the largest – and most inefficient – entry points into insurance operations. Corebridge, in collaboration with Accenture, transformed it into an intelligent, automated front door. By combining Pega workflow automation with AI-driven NLP, emails are now understood, structured and routed in real time, triggering the right actions with minimal human intervention. The result is 2.5x faster response times, 50% reduction in manual effort, and a scalable model for unstructured intake across the enterprise.