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PegaWorld iNspire
June 11-13, 2023
Las Vegas

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PegaWorld iNspire agenda

Discover the sessions designed to help you Build for Change®.

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Customer Case Study

Roche’s Rapid Digital Transformation – from One Application to Over 50

Sunday, June 11, 2023

The Pega Cloud® journey at Roche began with just one application in 2017. Now the platform hosts 50+ internal applications that cater to various parts of the organization. Learn how the Pega...

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Customer Case Study

Pega Brings Amil’s Brokers and Clients a Smart, Digital Sales Experience

Sunday, June 11, 2023

In 2022, Amil initiated a digital transformation journey to transform the experience of its brokers and clients – moving from obsolete tools and manual experiences to a digital, optimized sales process that...

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Customer Case Study

Wells Fargo: Delivering Customer-centric Engagement at Scale

Sunday, June 11, 2023

Large enterprises often blame legacy systems for their lack of customer centricity, yet often operational and cultural silos are the bigger barriers to change. So how do you go about overcoming these...

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Customer Case Study

Mastering One-to-one Intelligence at CBA: The Customer Engagement Engine Superverse

Sunday, June 11, 2023

CBA is deploying AI models at scale in its customer engagement engine (CEE) to amp up one-to-one targeting and personalization – resulting in improved customer and business outcomes. The bank even held...

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Customer Case Study

Blue Cross Blue Shield of Michigan Partners with EY to Improve Star Ratings

Sunday, June 11, 2023

Blue Cross Blue Shield of Michigan (BCBSM) provides health benefits to over 4.3 million members. A key metric of member satisfaction is defined by the insurer’s star ratings, as determined by the Centers...

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Customer Case Study

Bupa is Transforming Healthcare as We Know It

Sunday, June 11, 2023

COVID has changed the way we think about healthcare. Digital-first options remain at the center of member preferences – across demographics. It has also made people more conscious of their healthcare and...

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Customer Case Study

NTT East Leveraging Pega Cloud to Improve Customer Experience and Streamline Service Operation

Sunday, June 11, 2023

NTT Group is one of the world’s largest telecommunications companies, providing ICT services on a global scale. NTT is supporting its customers in the adoption of digital services and strongly developing its own...

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Customer Case Study

Driving Payment Transformation Across Citi's Digital Channels

Sunday, June 11, 2023

Citi executed a multi-year, multi-release program of initiatives to revamp and modernize forbearance systems into a lean and adaptive model, saving about $8.6 million in realized costs. Join this session to learn...