PegaWorld iNspire agenda

Bupa has evolved its customer experience with decisioning capabilities that integrate inbound and outbound channels, along with a “surprise & delight” strategy – enabling the company to consistently provide a compelling experience...

With 19 million customers and a diverse portfolio, NatWest has been long used Pega Customer Decision Hub™ to analyze billions of data points to determine the right action – creating timely, relevant...

Creating omni-channel customer experiences is challenging yet achievable, as modern consumers demand personalized interactions without compromising their privacy. Traditionally, brands have primarily controlled their owned channels while paid channels remain siloed...

RBC had the objective to provide a 360-degree customer view on a unified platform. The company was able to use DX API services to retrieve data and display it within Salesforce using...

The complexity of managing financial crimes alerts investigations at CBA across multiple channels, applications, and regulatory regimes was driving high cost, low efficiency, and high staff turnover. Join this session to see...

The Intelligent Claims Platform (ICP) is an adaptable system that is transforming the way claims are handled. ICP is designed to streamline and automate the claims load process, making it more efficient...

Cigna's Express Scripts Pharmacy Benefits Manager (PBM) division recently garnered a massive deal – winning the PBM contract associated with Centene's 20 million members. Get the behind the scenes story of how...

Operational efficiency, standardization, and regulatory compliance are critical in highly regulated industries. Join this session to see how Pfizer and EY partnered to deliver a transformative solution for Pfizer’s Central Repository for...