PegaWorld 2017: Agenda

PEGAWORLD 2017 | JUNE 4 – 7

PegaWorld 2017 Agenda

Geared towards different industries, products, and a host of hot topics, PegaWorld has something for everyone. Check out 2017's sessions below, and don’t forget to register!


Transavia logo
Date TBD
"The Transavia Interaction Platform (TIP) is a strategic initiative that aims to: 1. Provide a memorable and seamless...
Breakout
Date TBD
Conventional wisdom says inbound and outbound marketing can't co-exist - they're too different. But the modern consumer has...
Breakout
Tenet Health logo
Date TBD
Tenet Healthcare has leveraged the Pega 7 toolset to create a real-time, visually appealing and intuitive display of key...
Breakout
UnitedHealthcare logo
Date TBD
Healthcare appeals and grievances are arguably one of the most stressful areas of the business to be in because there's so...
Breakout
Scotiabank logo
Date TBD
Scotiabank, through its Rapid Innovation Labs, is playing a leading role in redefining banking for the digital age...
Breakout
Alfa Bank logo
Date TBD
Alfa-Bank sought to transform the sales function in the bank by adding new functionality on all levels: management, sales...
Breakout
Roche logo
Date TBD
As cloud models evolve and adoption accelerates, organizations in regulated industries face new challenges ensuring they...
Breakout
TSYS logo
Date TBD
With customer service transformation in mind, TSYS established a unique innovation for card processing customer service by...
Breakout
Air France KLM logo
Date TBD
Air France-KLM implemented Pega to help their passengers facing irregularities. The solution, internally known as I-Care, is...
Breakout
Date TBD
Cisco has been evolving to a World Class Customer Services model to simplify and automate work using Pega. Learn how they...
Breakout
JELD-WEN logo
Date TBD
JELD-WEN, one of the world’s leading manufacturers of reliable windows and doors, began in 1960 as a small Oregon millwork...
Breakout
Quest Diagnostics logo
Date TBD
Saddled with disparate customer service tools, we knew there was a better way to help our Agents provide an enhanced...
Breakout
Rabobank logo
Date TBD
With its roots as a local bank serving the needs of rural Dutch communities, Rabobank has always had intimate relationships...
Breakout
Commonwealth Bank logo
Date TBD
CBA’s vision is to be the finest financial services institution by excelling in customer service. CBA is determined to be...
Breakout
Vodafone logo
Date TBD
Vodafone Group is going through the largest transformation in its history. In Vodafone’s 2020 strategy, there is a deep...
Breakout
Virgin Media logo
Date TBD
Virgin Media, the UK's ultrafast internet provider, has embarked on Project Lightning. This is the largest investment in...
Breakout
Hanover Insurance Group logo
Date TBD
The Hanover embarked on a multi-year commitment to deliver service excellence in 2014. The first key investment was...
Breakout
C3i logo
Date TBD
The Life Sciences industry is embarking on a fundamental shift from a product-centric focus to one of patient engagement and...
Breakout
Allianz logo
Date TBD
Allianz Italy is in the process of migrating their SFA system to Pega Sales. Pega Sales was selected because it provides...
Breakout
AA logo
Date TBD
In June 2015, The AA commenced a multi-stream Transformation Program based on Pega technology, intended to move the...
Breakout
New York Life logo
Date TBD
Working with Pega, New York Life has not only realized cost savings, but has been able to outsource select call center...
Breakout
Allianz logo
Date TBD
Allianz Global Corporate and Specialty was seeking to improve their responsiveness to their customers and streamline...
Breakout
WW logo
Date TBD
W&W AG is committed to constantly improving its customer-centricity. The organization worked with Pega to develop a more...
Breakout
Zurich logo
Date TBD
Zurich Switzerland was challenged with reducing the complexity of their employee’s working environment, as well as providing...
Breakout
PegaWorld 2017 logo
Date TBD
Using Pega Field Service for merchandising, Coca-Cola is driving innovation to the key handler of the distribution process...
Breakout
UBS AG logo
Date TBD
UBS launched SmartWealth, a new digital advice offering, to open a new market and capture new clients early in their...
Breakout
Optus logo
Date TBD
The Optus NBA program optimizes customers’ needs and Optus’s business goals through using real-time behavioral analytics and...
Breakout
Plusnet logo
Date TBD
BT Plusnet is a Digital Services Provider in the UK and growing rapidly in a fiercely competitive and consolidating market...
Breakout
PegaWorld 2017 logo
Date TBD
The U.S. Department of Veterans Affairs (VA) is responsible for administering programs in support of Veterans, their...
Breakout
PegaWorld 2017 logo
Date TBD
The U.S. Department of Justice (DOJ) is modernizing a 10-year-old system used by the 94 U.S. Attorneys’ offices, six...
Breakout
Vodafone logo
Date TBD
Vodafone Turkey delivered year on year revenue growth of more than 60% through its retail channel, increased customer NPS by...
Breakout
PegaWorld 2017 logo
Date TBD
Join us for a panel discussion with Pega customers who are already using various Artificial Intelligence and Machine...
Breakout
Elisa logo
Date TBD
The greatest challenge in optimizing your customer journeys is often the ability to understand where it is broken in the...
Breakout
British Airways logo
Date TBD
Great brands realize that loyal customers are their lifeblood, and know that building loyalty goes way beyond just having a...
Breakout
Date TBD
When a customer calls with a problem on a specific channel, it is already too late. What if you could solve some customers'...
Breakout
PegaWorld 2017 logo
Date TBD
Hear from top female executives at some of the world's best firms, as they share their experiences in driving innovation and...
Breakout
Date TBD
PegaWorld provides you with no shortage of great ideas for transforming your business. For many, getting your next great...
Breakout
Date TBD
With the backlog of manual tasks begging for automation, the promise of non-invasive, “macro apps” that are realized through...
Breakout
Date TBD
With the rise of conversational user interfaces like Chatbots and AI's promise to go beyond simple interactions such as...
Breakout
Date TBD
More than 60% of SFA implementations fail due to the lack of adoption and because they are disconnected from business...
Breakout
Date TBD
Organizations often focus on getting all customer data in one place. But even if you could do it, a modern 360-degree view...
Breakout
PegaWorld 2017 logo
Date TBD
Please join us for an engaging panel discussion with several leading organizations as they present their Center of...
Breakout
PegaWorld 2017 logo
Date TBD
Robotic automation is transforming how work is done across the enterprise with implications for the back office as well as...
Breakout
CSAA logo
Date TBD
After running a large 18-month program to implement and enhance Pega CSi and SFAi in CSAA Insurance Group’s customer service...
Breakout
Vodafone logo
Date TBD
Communications service providers are under pressure to grow and differentiate their business. Vodafone is turning to...
Breakout
Date TBD
Unleash the potential of Pega Sales Automation! Learn how to put a digital brain at the center of your sales system to guide...
Workshop
Date TBD
In order to achieve a faster pace of delivery, Cisco's Global Service Logistics and Operations has evolved its project...
Workshop
Date TBD
Most of today's paid advertising solutions are built on outdated technology, and can't provide the precision targeting,...
Workshop
Date TBD
Join us as we unveil how the brain works, and the Artificial Intelligence inside. We will show how easy it is to leverage...
Workshop
Date TBD
Are you responsible for maintaining the health and security of systems installed in your organization? In this course, learn...
Training
Date TBD
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Date TBD
Explore the powerful capabilities of Pega Workforce Intelligence and Pega Robotic Automation. Through hands-on exercises and...
Training
Date TBD
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Date TBD
Through both lecture and hands-on exercises, explore the applications that help automate the customer journey. Learn how...
Training
Date TBD
Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across...
Training
Date TBD
Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for...
Training
Date TBD
This interactive course combines lecture, discussion, group activities and product demonstrations to provide a clear...
Training
Date TBD
Track 1 - Session 2 of 3: The cases and processes are great, but what about my data? Learn about Pega Live Data and how it...
Bootcamp
Date TBD
Track 2 - Session 1 of 3: Discover the best way to build and deploy cloud applications, while following a release management...
Bootcamp
Date TBD
Track 2 - Session 2 of 3: What are the best practices for app testing in an automated and scalable way? Come learn how to...
Bootcamp
Date TBD
Track 3 - Session 2 of 3: Pega’s clients are always looking for more effective and efficient ways of scoping, sizing and...
Bootcamp
Date TBD
Track 2 - Session 3 of 3: Walk through best practices for zero downtime deployments, an overview of a release pipeline for a...
Bootcamp
Date TBD
Track 4 - Session 2 of 3: This session will expand upon the basic application UIs built in “Making Design a Reality with...
Bootcamp
Date TBD
Track 1 - Session 1 of 3: Discover Pega’s new Robotic capabilities and learn how Robotic Desktop Automation (RDA), Robotic...
Bootcamp
Date TBD
Track 1 - Session 3 of 3: Pega Robotic Automation and Case Management are complementary solutions. Learn how your...
Bootcamp
Date TBD
Track 3 - Session 1 of 3: Developing and organizing project artifacts has always been a time consuming, and costly task. It...
Bootcamp
Date TBD
Track 3 - Session 3 of 3: The Agile software development process works brilliantly once a design is in place. However, what...
Bootcamp
Date TBD
Track 4 - Session 1 of 3: This hands-on session will delve into the art of the possible using Pega UI. You will be guided...
Bootcamp
Date TBD
Track 4 - Session 3 of 3: In this session, we will expand on our application further, leveraging advanced Pega UI components...
Bootcamp