PegaWorld 2017: Agenda

PEGAWORLD 2017 | JUNE 4 – 7

PegaWorld 2017 Agenda

Geared towards different industries, products, and a host of hot topics, PegaWorld has something for everyone. Check out 2017's sessions below (or download the Agenda at a Glance), and don’t forget to register!


Jun 05, 2017 | 8:00 AM | Grand Garden Arena
Great brands share three distinct attributes. First, they are relentlessly customer-centric. They deliver consistently...
Keynote
Marcelo Claure keynote headshot
Jun 05, 2017 | 8:50 AM | Grand Garden Arena
The U.S. wireless landscape is more competitive than ever. As the first carrier to offer unlimited data plans, Sprint’s...
Keynote
Jun 05, 2017 | 9:20 AM | Grand Garden Arena
Technologies like AI, robotic automation and DevOps are transforming the way enterprises engage customers, get work done and...
Keynote
Rob Walker headshot
Jun 06, 2017 | 9:00 AM | Grand Garden Arena
Artificial Intelligence (AI) has jumped to the forefront of the customer engagement conversation with far-reaching...
Keynote
Jason Charlebois headshot
Jun 06, 2017 | 9:40 AM | Grand Garden Arena
As banking institutions continue to vie for a competitive edge, customer expectations increase which make rules and...
Keynote
Mattijs ten Brink keynote headshot
Jun 06, 2017 | 10:10 AM | Grand Garden Arena
Transavia, a low-cost European airline, strongly believes it can play David and take down industry Goliaths by winning its...
Keynote
RBS logo
Date TBD
RBS makes banking personal for every customer with an Always-On Customer Brain that delivers timely, contextual, and...
Breakout
UnitedHealthcare logo
Jun 05, 2017 | 11:15 AM | Grand Ballroom 122/...
With ongoing turmoil in their industry, UnitedHealth Group continues to drive dramatic value and improvement in operational...
Breakout
Commonwealth Bank logo
Jun 05, 2017 | 11:15 AM | Grand Ballroom 119
CBA’s vision is to be the finest financial services institution by excelling in customer service. CBA is determined to be...
Breakout
Allianz logo
Jun 05, 2017 | 11:15 AM | Grand Ballroom 118
Allianz Italy is in the process of migrating their SFA system to Pega Sales. Pega Sales was selected because it provides...
Breakout
PegaWorld 2017 logo
Jun 05, 2017 | 11:15 AM | Grand Ballroom 115
The U.S. Department of Justice (DOJ) is modernizing a 10-year-old system used by the 94 U.S. Attorneys’ offices, six...
Breakout
Accenture
Jun 05, 2017 | 11:15 AM | Grand Ballroom 124
We know DevOps speeds application development. But how do you speed DevOps? By combining the power of both Accenture and...
Breakout
Jun 05, 2017 | 11:15 AM | Premier Ballroom 316
With the backlog of manual tasks begging for automation, the promise of non-invasive, “macro apps” that are realized through...
Breakout
Jun 05, 2017 | 11:15 AM | Premier Ballroom 317
Organizations often focus on getting all customer data in one place. But even if you could do it, a modern 360-degree view...
Breakout
Jun 05, 2017 | 11:15 AM | Grand Ballroom 117
In this session we’ll discuss recent trends in contact center technology, including emerging channels, the rise of cloud...
Breakout
Jun 05, 2017 | 11:15 AM | Grand Ballroom 116
New to the Pega community? Looking to learn more about the powerful products that deliver the results you’ve heard about?...
Breakout
Alfa Bank logo
Jun 05, 2017 | 2:30 PM | Premier Ballroom 319
Alfa-Bank sought to transform the sales function in the bank by adding new functionality on all levels: management, sales...
Breakout
Jun 05, 2017 | 2:30 PM | Premier Ballroom 317
Cisco has been evolving to a World Class Customer Services model to simplify and automate work using Pega. Learn how they...
Breakout
Jun 05, 2017 | 2:30 PM | Grand Ballroom 115
The Life Sciences industry is embarking on a fundamental shift from a product-centric focus to one of patient engagement and...
Breakout
Optus logo
Jun 05, 2017 | 2:30 PM | Grand Ballroom 116
The Optus NBA program optimizes customers’ needs and Optus’s business goals through using real-time behavioral analytics and...
Breakout
EY logo
Jun 05, 2017 | 2:30 PM | Grand Ballroom 124
Technology has evolved faster than the methodologies we utilize in pursuit of business process reengineering and automation...
Breakout
British Airways logo
Jun 05, 2017 | 2:30 PM | Grand Ballroom 122/...
Great brands realize that loyal customers are their life blood, and know that personalizing their journeys is what builds...
Breakout
PegaWorld 2017 logo
Jun 05, 2017 | 2:30 PM | Grand Ballroom 117
Hear from top female executives at some of the world's best firms, as they share their experiences in driving innovation and...
Breakout
PegaWorld 2017 logo
Jun 05, 2017 | 2:30 PM | Premier Ballroom 316
Please join us for an engaging panel discussion with several leading organizations as they present their Center of...
Breakout
PegaWorld 2017 logo
Date TBD
Robotic automation is transforming how work is done across the enterprise with implications for the back office as well as...
Breakout
CSAA logo
Jun 05, 2017 | 2:30 PM | Grand Ballroom 118
After running a large 18-month program to implement and enhance Pega CSi and SFAi in CSAA Insurance Group’s customer service...
Breakout
Rabobank logo
Jun 05, 2017 | 3:30 PM | Grand Ballroom 119
With its roots as a local bank serving the needs of rural Dutch communities, Rabobank has always had intimate relationships...
Breakout
Hanover Insurance Group logo
Jun 05, 2017 | 3:30 PM | Grand Ballroom 118
The Hanover embarked on a multi-year commitment to deliver service excellence in 2014. The first key investment was...
Breakout
Renegade logo
Jun 05, 2017 | 3:30 PM | Grand Ballroom 116
Marketing can be the difference between success and failure of a brand. In this thought provoking presentation, speaker Drew...
Breakout
Coca-Cola Bottling logo
Jun 05, 2017 | 3:30 PM | Premier Ballroom 317
Using Pega Field Service for merchandising, Coca-Cola is driving innovation to the key handler of the distribution process...
Breakout
Accenture
Jun 05, 2017 | 3:30 PM | Grand Ballroom 124
Successful sales requires you to identify those moments when a customer is receptive to an offer, across any channel,...
Breakout
PegaWorld 2017 logo
Jun 05, 2017 | 3:30 PM | Grand Ballroom 117
The high cost and complexity of regulation is now driving enterprise-wide transformation of sales, onboarding, and customer...
Breakout
Jun 05, 2017 | 3:30 PM | Grand Ballroom 115
In this new era of digital and machine learning, CareFirst and Cognizant have embarked on a journey with Pega to transform...
Breakout
Jun 05, 2017 | 3:30 PM | Grand Ballroom 122/...
This workshop uses two real-world project examples that show how to shorten the speed to market of applications changes by...
Breakout
Jun 05, 2017 | 3:30 PM | Premier Ballroom 319
Less than 15% of SFA implementations are integrated with the critical business operations that support customers. That means...
Breakout
Jun 05, 2017 | 3:30 PM | Premier Ballroom 316
Join us for a first-hand look into the vision and the roadmap for Pega’s industry-leading core platform capabilities. Our...
Breakout
Transavia logo
Jun 06, 2017 | 11:45 AM | Premier Ballroom 317
Transavia is a small European Airline, part of the Air France-KLM group. Transavia is transforming their airline’s...
Breakout
Tenet Health logo
Jun 06, 2017 | 11:45 AM | Grand Ballroom 122/...
Tenet Healthcare has leveraged the Pega toolset to create a real-time, visually appealing and intuitive display of key...
Breakout
Scotiabank logo
Jun 06, 2017 | 11:45 AM | Grand Ballroom 119
Scotiabank, through its Rapid Innovation Labs, is playing a leading role in redefining banking for the digital age...
Breakout
Virgin Media logo
Jun 06, 2017 | 11:45 AM | Grand Ballroom 116
Virgin Media, the UK's ultrafast internet provider, has embarked on Project Lightning. This is the largest investment in...
Breakout
Allianz logo
Jun 06, 2017 | 11:45 AM | Grand Ballroom 118
Allianz Global Corporate and Specialty was seeking to improve their responsiveness to their customers and streamline...
Breakout
Accenture
Jun 06, 2017 | 11:45 AM | Grand Ballroom 124
Sometimes the best user interface is no user interface. Learn about designing the UI of the future by applying design...
Breakout
Jun 06, 2017 | 11:45 AM | Grand Ballroom 115
TalkTalk is the UK’s leading value for money provider of broadband, mobile, and TV services for consumers and broadband and...
Breakout
Jun 06, 2017 | 11:45 AM | Grand Ballroom 117
With the rise of conversational user interfaces like Chatbots and AI's promise to go beyond simple interactions such as...
Breakout
Jun 06, 2017 | 11:45 AM | Premier Ballroom 316
The Pega Platform can support deployment on different infrastructures and across different cloud service platforms. In this...
Breakout
Jun 06, 2017 | 11:45 AM | Premier Ballroom 319
What do Pirates have to do UX? Everything! AARRR, also known as Pirate metrics, stands for: acquisition, activation,...
Breakout
Jun 06, 2017 | 2:30 PM | Premier Ballroom 319
Conventional wisdom says inbound and outbound marketing can't co-exist - they're too different. But the modern consumer has...
Breakout
Roche logo
Jun 06, 2017 | 2:30 PM | Grand Ballroom 115
As cloud models evolve and adoption accelerates, organizations in regulated industries face new challenges ensuring they...
Breakout
Air France KLM logo
Jun 06, 2017 | 2:30 PM | Premier Ballroom 317
Air France-KLM implemented Pega to help their passengers facing irregularities. The solution, internally known as I-Care, is...
Breakout
New York Life logo
Jun 06, 2017 | 2:30 PM | Grand Ballroom 118
Working with Pega, New York Life has not only realized cost savings, but has been able to outsource select call center...
Breakout
Standard Chartered logo
Jun 06, 2017 | 2:30 PM | Grand Ballroom 119
With exceptional client delivery in mind, in 2015 Standard Chartered embarked on a multi-year program to transform the way...
Breakout
Plusnet logo
Jun 06, 2017 | 2:30 PM | Grand Ballroom 116
BT Plusnet is a Digital Services Provider in the UK and growing rapidly in a fiercely competitive and consolidating market...
Breakout
Virtusapolaris
Jun 06, 2017 | 2:30 PM | Grand Ballroom 124
Learn a practical method for creating more effective enterprise Pega layer cake designs using BCM driven strategic,...
Breakout
PegaWorld 2017 logo
Jun 06, 2017 | 2:30 PM | Premier Ballroom 316
Join us for a panel discussion with Pega customers who are already using various Artificial Intelligence and Machine...
Breakout
Elisa logo
Jun 06, 2017 | 2:30 PM | Grand Ballroom 117
The greatest challenge in optimizing your customer journeys is often the ability to understand where it is broken in the...
Breakout
Jun 06, 2017 | 2:30 PM | Grand Ballroom 122/...
When a customer calls with a problem on a specific channel, it is already too late. What if you could solve some customers'...
Breakout
TSYS logo
Jun 06, 2017 | 3:30 PM | Grand Ballroom 119
With customer service transformation in mind, TSYS established a unique innovation for card processing customer service by...
Breakout
WW logo
Jun 06, 2017 | 3:30 PM | Grand Ballroom 118
W&W AG is committed to constantly improving its customer-centricity. The organization worked with Pega to develop a more...
Breakout
Express Scripts logo
Jun 06, 2017 | 3:30 PM | Grand Ballroom 122/...
Focusing on improving the Coverage Review and Prior Authorization process, Express Scripts embarked on a transformation...
Breakout
PegaWorld 2017 logo
Jun 06, 2017 | 3:30 PM | Premier Ballroom 319
The U.S. Department of Veterans Affairs (VA) is responsible for administering programs in support of Veterans, their...
Breakout
Vodafone logo
Jun 06, 2017 | 3:30 PM | Grand Ballroom 116
Vodafone Turkey delivered year on year revenue growth of more than 60% through its retail channel, increased customer NPS by...
Breakout
Jun 06, 2017 | 3:30 PM | Grand Ballroom 124
Learn how Swedbank, one of the Nordic's leading banks, is driving excellence in customer experience across its products and...
Breakout
Jun 06, 2017 | 3:30 PM | Grand Ballroom 115
Infosys and Cisco are partnering to digitize, simplify, standardize, and automate processes that are driving Cisco’s world-...
Breakout
Jun 06, 2017 | 3:30 PM | Premier Ballroom 317
The art of sales is not dead, it just co-exists now with the science of selling. This science uses deep client and prospect...
Breakout
Jun 06, 2017 | 3:30 PM | Grand Ballroom 117
PegaWorld provides you with no shortage of great ideas for transforming your business. For many, getting your next great...
Breakout
Jun 06, 2017 | 3:30 PM | Premier Ballroom 316
Join us for a first-hand look into the vision and the roadmap for Pega’s industry-leading artificial intelligence and...
Breakout
Jun 05, 2017 | 2:30 PM | Grand Ballroom 121
This session will demonstrate how the Pega Paid Media Manager enables organizations to inject real-time intelligence into...
Workshop
Jun 05, 2017 | 2:30 PM | Grand Ballroom 120
Join us as we unveil how the brain works, and the Artificial Intelligence inside. See how the Pega Customer Decision Hub...
Workshop
Jun 06, 2017 | 2:30 PM | Grand Ballroom 120
Cisco's Global Service Logistics and Operations has evolved its project execution from Waterfall to Agile. Furthermore,...
Workshop
Jun 04, 2017 | 9:00 AM | Room 304
Are you responsible for maintaining the health and security of systems installed in your organization? In this course, learn...
Training
Jun 04, 2017 | 9:00 AM | Room 302
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Jun 04, 2017 | 9:00 AM | Room 301
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Jun 04, 2017 | 9:00 AM | Room 303
Through both lecture and hands-on exercises, explore the applications that help automate the customer journey. Learn how...
Training
Jun 04, 2017 | 9:00 AM | Room 305
This interactive course combines lecture, discussion, group activities, and product demonstrations to provide a clear...
Training
Jun 04, 2017 | 1:30 PM | Room 302
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Jun 04, 2017 | 1:30 PM | Room 305
Explore the powerful capabilities of Pega Workforce Intelligence and Pega Robotic Automation. Through hands-on exercises and...
Training
Jun 04, 2017 | 1:30 PM | Room 301
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
Jun 04, 2017 | 1:30 PM | Room 303
Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across...
Training
Jun 04, 2017 | 1:30 PM | Room 304
Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for...
Training
Jun 04, 2017 | 2:00 PM | Grand Ballroom 120
Join Pega Project Office Director, Richard Fay, as he outlines Pega's latest tools and methodologies to driving rapid,...
Training
Jun 04, 2017 | 4:00 PM | Grand Ballroom 120
Decisioning/AI experts, Peter Woods and Robin Collyer, will show you how Artificial Intelligence, through Pega’s Customer...
Training
Jun 05, 2017 | 12:00 PM | North Pavilion
Join us at this informal luncheon session to meet up with your peers and fellow thought leaders in insurance. Participate in...
Meet Up
Jun 05, 2017 | 12:00 PM | North Pavilion
Join us for a networking session over lunch and connect with other attendees and RPA subject matter experts to share...
Meet Up
Jun 05, 2017 | 12:00 PM | North Pavilion
Connect with the Pega Cloud team and peers over lunch to learn from and share experiences and best practices.
Meet Up
Jun 05, 2017 | 12:00 PM | North Pavilion
Join us at this informal luncheon session to meet up with your peers in the justice community. Participate in meaningful...
Meet Up
Jun 04, 2017 | 4:00 PM | Grand Ballroom 119
Join your peers from across the globe to network, make connections and share experiences around common missions, challenges...
Special Interest Group
Jun 04, 2017 | 4:00 PM | Grand Ballroom 118
Join your government peers from across the globe to network, make connections, and share experiences around common missions...
Special Interest Group
Jun 04, 2017 | 4:00 PM | Grand Ballroom 116
Join your healthcare and life sciences peers in networking, making connections and sharing experiences. Learn how Pega is...
Special Interest Group
Jun 04, 2017 | 4:00 PM | Grand Ballroom 122/...
Start PegaWorld right and meet up with your insurance peers from around the globe. This session will provide a roadmap to...
Special Interest Group
Jun 04, 2017 | 4:00 PM | Premier Ballroom 317
Join the Pega Communications & Media community for an afternoon of inspired conversations with your peers from around...
Special Interest Group
Jun 04, 2017 | 4:00 PM | Premier Ballroom 316
Kick-off your PegaWorld 2017 experience with an exclusive event for the Financial Services community. Join peers from across...
Special Interest Group
Jun 07, 2017 | 8:30 AM | Grand Ballroom 124
Track 2 - Session 1 of 3: Discover the best way to build and deploy Pega applications, while also following a release...
Bootcamp
Jun 07, 2017 | 8:30 AM | Grand Ballroom 121
Track 1 - Session 1 of 3: Discover Pega’s new Robotic capabilities and learn how Robotic Desktop Automation (RDA), Robotic...
Bootcamp
Jun 07, 2017 | 8:30 AM | Grand Ballroom 122
Track 3 - Session 1 of 3: Developing and organizing project artifacts has always been a time consuming, and costly task. It...
Bootcamp
Jun 07, 2017 | 8:30 AM | Grand Ballroom 123
Track 4 - Session 1 of 3: This hands-on session will delve into the art of the possible using Pega UI. You will be guided...
Bootcamp
Jun 07, 2017 | 10:45 AM | Grand Ballroom 121
Track 1 - Session 2 of 3: The cases and processes are great, but what about my data? Learn about Pega Live Data and how it...
Bootcamp
Jun 07, 2017 | 10:45 AM | Grand Ballroom 124
Track 2 - Session 2 of 3: What are the best practices for app testing in an automated and scalable way? Come learn how to...
Bootcamp
Jun 07, 2017 | 10:45 AM | Grand Ballroom 122
Track 3 - Session 2 of 3: Pega’s clients are always looking for more effective and efficient ways of scoping, sizing and...
Bootcamp
Jun 07, 2017 | 10:45 AM | Grand Ballroom 123
Track 4 - Session 2 of 3: This session will expand upon the basic application UIs built in “Making Design a Reality with...
Bootcamp
Jun 07, 2017 | 1:30 PM | Grand Ballroom 124
Track 2 - Session 3 of 3: Walk through best practices for zero downtime deployments, leveraging capabilities in the product...
Bootcamp
Jun 07, 2017 | 1:30 PM | Grand Ballroom 121
Track 1 - Session 3 of 3: Pega Robotic Automation and Case Management are complementary solutions. Learn how your...
Bootcamp
Jun 07, 2017 | 1:30 PM | Grand Ballroom 122
Track 3 - Session 3 of 3: The Agile software development process works brilliantly once a design is in place. However, what...
Bootcamp
Jun 07, 2017 | 1:30 PM | Grand Ballroom 123
Track 4 - Session 3 of 3: In this session, we will expand on our application further, leveraging advanced Pega UI components...
Bootcamp