PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 67 result(s) for Cross-Industry. (Clear filters)
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Keynote

How About Some Empathy? Empathetic AI—The Evolution of AI for Business

DATE TBD

AI technologies can drive unprecedented business benefits: making intelligent decisions at scale, monetizing huge volumes of data, and jump-starting revenues – all while delighting customers. But as AI’s scope increases, it becomes...

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Keynote

Up, Up, and Away: Unleashing the Superpowers of Pega Infinity

DATE TBD

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture prevent you from engaging your customers in exciting new ways. Look, we’ve been there too....

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Keynote

Girls in Tech: Empowering the next generation of female leaders

DATE TBD

Girls in Tech is a global non-profit that’s working to put an end to gender inequality in high-tech industries and startups, through education and the empowerment of women who are passionate about...

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Customer Case Study

Botman vs. Super Agents. The Rise of a New Contact Centre

Tuesday, June 4, 2019 • Chairman's Ballroom 357

With the advent of AI, Robotic Automation and virtual agents, the "fear of redundancy" in the contact center is a common concern among human agents within the customer service industry. But rather...

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Customer Case Study

Pega helps Google's Automated Network Capacity Builds on Google Cloud Platform

Tuesday, June 4, 2019 • Chairman's Ballroom 368

The ability to provide network capacity on-time is critical to ensure Google customers always have the access they need to business critical applications and services. The Deploy, Capacity and Data Center teams...

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Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

Monday, June 3, 2019 • Premier Ballroom 317

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...

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Spark Talk

The Insiders View on What It Takes for a Successful Digital Transformation in the Contact Center

Monday, June 3, 2019 • Premier Ballroom 317

Digital transformation within the contact center does not come with an easy button. But with the right strategy and solution – it’s closer than you might think. Come learn from industry panel...

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Spark Talk

The Humanization of CX in an Era of AI

Tuesday, June 4, 2019 • Chairman's Ballroom 357

AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities...