PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
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Keynote

Up, Up, and Away: Unleashing the Superpowers of Pega Infinity

DATE TBD

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture prevent you from engaging your customers in exciting new ways. Look, we’ve been there too....

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Keynote

Girls in Tech: Empowering the next generation of female leaders

DATE TBD

Girls in Tech is a global non-profit that’s working to put an end to gender inequality in high-tech industries and startups, through education and the empowerment of women who are passionate about...

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Customer How To

The Transformational Journey of Pega at Anthem

Monday, June 3, 2019 • Chairman's Ballroom 361 Mon

Over the course of 10 years, the Pega footprint at Anthem has grown to a suite of over 20 applications deployed across the technology ecosystem. While immediate value was recognized and delivered...

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Spark Talk

The Humanization of CX in an Era of AI

Tuesday, June 4, 2019 • Chairman's Ballroom 357 Tues

AI is promising the automation of customer engagement to scale intelligent, real-time CX to survive digital Darwinism. The future has two possibilities however. We can automate and scale the standards and capabilities...

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Spark Talk

Beyond Omni-channel: Achieving Channel-less Customer Service

Tuesday, June 4, 2019 • Chairman's Ballroom 355 Tues

Want to go omni-channel? Who doesn’t. Now, ask yourself next why you haven’t achieved it yet. It’s because the path to omni-channel has been illusive, and littered with good intentions but lackluster...

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Spark Talk

Pega 103: Understanding Digital Process Automation

Monday, June 3, 2019 • Chairman's Ballroom 370 Mon

What is Digital Process Automation (DPA)? Is it the same as digital transformation? Hear from Pega about what DPA could mean for your organization and how DPA’s greatest impact is achieved when...

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Spark Talk

Take control of your Digital Transformation through a COE

Tuesday, June 4, 2019 • Chairman's Ballroom 368 Tues

Learn the top 5 “Do’s” and the top 5 “Don’ts” to radiate your initial success(es) throughout your organization and mature the adoption of both your transformation and technology. Hear from our seasoned...

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Spark Talk

Accelerating your DX journey with design thinking and innovation sprints

Tuesday, June 4, 2019 • Chairman's Ballroom 361 Tues

Imagine compressing months of work into a single week. This session will highlight how the Pega Catalyst approach can turn your Digital Transformation dreams into reality. We show how Design Thinking and...