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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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PegaWorld iNspire 2024 agenda image

PegaWorld iNspire agenda

Discover the sessions designed to help you Build for Change®.

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Keynote

Dialing up the innovation: T-Mobile’s journey to customer centricity

Sunday, June 9, 2024

Join us for a deep dive into T-Mobile's unwavering commitment to customer centricity. Discover the blueprint of a customer service overhaul that led to amplified efficiency, efficacy, and customer satisfaction. See how...

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Keynote

The AI Innovation Imperative

Monday, June 10, 2024 • Grand Garden Arena

Generative AI is triggering a revolution in efficiency. It promises an “easy button” to access knowledge, automate tasks, and accelerate development at lightning speed. Last year at PegaWorld, Alan Trefler set a...

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Keynote

The Age of Transformation is here. Are you there?

Monday, June 10, 2024 • Grand Garden Arena

AI revolutionizes every aspect of your decisioning and workflow apps, catapulting enterprises ahead of the competition by automating processes and analytics, slashing development times, accelerating decision-making, and fostering innovation. This technological leap...

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Keynote

Traveling light: simplifying the booking.com customer journey with a connected experience powered by Pega

Tuesday, June 11, 2024 • Grand Garden Arena

Booking.com is on a mission to make it easier for everyone to experience the world. Hear how it's leveraging Pega’s capabilities to meet evolving traveler needs while also maintaining high customer satisfaction...

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Keynote

Left Brain. Right Brain. Customer Brain.

Tuesday, June 11, 2024 • Grand Garden Arena

What do you get when you join Left Brain analytics and Right Brain creative?  NAB’s Customer Brain – relationship-led, personal experiences that are relevant for the moment, in any channel –...

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Keynote

The Future of Real-time Optimization

Tuesday, June 11, 2024 • Grand Garden Arena

You’ve made AI your partner. You’re living the innovation dream. So, what comes next? Join Don Schuerman as he explores the future of real-time optimization using AI and what it means as...

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Client-Led

Building a plane while flying: How PegaCDH is driving the ANZ Plus digital coaching experience for financial wellbeing

Sunday, June 9, 2024

Smart, secure and designed to help customers manage their money and achieve their financial goals, ANZ Plus is a new digital banking service from ANZ bank. Since launching to the market in...

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iNnovation Hub

Pega Platform

Sunday, June 9, 2024

Get hands-on with our AI decisioning and workflow automation platform and be the first to see Infinity '24 in action and test-drive the latest in Pega GenAI with Knowledge Buddy, Coach, Blueprint...

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