
PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.

Keynote
Build for Change: Architect Your Business for AI and Agility
Monday, June 12, 2023 • Grand Garden Arena
Economic volatility. Geopolitical instability. Supply chain disruption. New advances in AI technologies. Change. It’s all redefining how we work, communicate, develop, and live. The real question isn’t how to handle change. It’s...

Keynote
The Times They Are AI-changing…
Monday, June 12, 2023 • Grand Garden Arena
The world is constantly changing! And guess what? It’s changing again. How do transformative shifts like generative AI and analytics impact how you build low-code applications, engage with your customers, and provide...

Keynote
Aflac’s Journey: Unleashing the Power of Pega AI and Automation
Monday, June 12, 2023 • Grand Garden Arena
Roadblocks, bottlenecks, staffing fluctuations, market pressures. Operating smoothly and efficiently is more challenging than ever – almost as challenging as balancing critical business needs with budgetary realities. It all adds up to frustrated employees...

Keynote
Citi: Driving Omni-channel, Customer-centric Experiences with Decision Science
Monday, June 12, 2023 • Grand Garden Arena
For a bank that was founded more than 200 years ago, Citi sets the standard for digital-first client services. Join Promiti Dutta, Citi’s Head of Analytics Technology & Innovation, to hear how...

Keynote
AI Did Not Write This: How Self-optimizing AI is Changing Business
Tuesday, June 13, 2023 • Grand Garden Arena
AI has been evolving steadily for years. But now, it’s suddenly everywhere, making the world simultaneously more complex and simpler (as well as more interesting). Pega’s GM 1:1 Customer Engagement, Dr. Rob...

Keynote
Rabobank: Revolutionizing Customer Experience with Low Code and AI
Tuesday, June 13, 2023 • Grand Garden Arena
“Surprise” and “delight” – words customers don’t always associate with banking – are Rabobank’s modus operandi. Rabobank’s one-to-one, personalized approach to banking relies on Pega Customer Decision Hub™ to help the bank...

Keynote
Virgin Media Ireland: Becoming a Fully Digital Business
Tuesday, June 13, 2023 • Grand Garden Arena
Virgin Media Ireland has a grand design: to become a fully digital business. As the leading broadband provider in a highly competitive market, that plan demands a highly organized strategy to deliver...