PegaWorld iNspire agenda

The Pega Cloud® journey at Roche began with just one application in 2017. Now the platform hosts 50+ internal applications that cater to various parts of the organization. Learn how the Pega...

In 2022, Amil initiated a digital transformation journey to transform the experience of its brokers and clients – moving from obsolete tools and manual experiences to a digital, optimized sales process that...

Large enterprises often blame legacy systems for their lack of customer centricity, yet often operational and cultural silos are the bigger barriers to change. So how do you go about overcoming these...

CBA is deploying AI models at scale in its customer engagement engine (CEE) to amp up one-to-one targeting and personalization – resulting in improved customer and business outcomes. The bank even held...

In less than 12 months, Virgin Media has transformed its customer service and product offering delivery to new levels, using customer intimacy to propel the company forward. With Pega Customer Decision Hub™...

Blue Cross Blue Shield of Michigan (BCBSM) provides health benefits to over 4.3 million members. A key metric of member satisfaction is defined by the insurer’s star ratings, as determined by the Centers...

COVID has changed the way we think about healthcare. Digital-first options remain at the center of member preferences – across demographics. It has also made people more conscious of their healthcare and...

NTT Group is one of the world’s largest telecommunications companies, providing ICT services on a global scale. NTT is supporting its customers in the adoption of digital services and strongly developing its own...