
PegaWorld iNspire agenda
Discover the sessions designed to help you Build for Change®.

Customer Case Study
Roche’s Rapid Digital Transformation – from One Application to Over 50
Sunday, June 11, 2023
The Pega Cloud® journey at Roche began with just one application in 2017. Now the platform hosts 50+ internal applications that cater to various parts of the organization. Learn how the Pega...

Customer Case Study
Pega Brings Amil’s Brokers and Clients a Smart, Digital Sales Experience
Sunday, June 11, 2023
In 2022, Amil initiated a digital transformation journey to transform the experience of its brokers and clients – moving from obsolete tools and manual experiences to a digital, optimized sales process that...

Customer Case Study
Wells Fargo: Delivering Customer-centric Engagement at Scale
Sunday, June 11, 2023
Large enterprises often blame legacy systems for their lack of customer centricity, yet often operational and cultural silos are the bigger barriers to change. So how do you go about overcoming these...

Customer Case Study
Mastering One-to-one Intelligence at CBA: The Customer Engagement Engine Superverse
Sunday, June 11, 2023
CBA is deploying AI models at scale in its customer engagement engine (CEE) to amp up one-to-one targeting and personalization – resulting in improved customer and business outcomes. The bank even held...

Customer Case Study
Pega is the Beating Heart of Virgin Media Ireland’s Total Customer Transformation
Sunday, June 11, 2023
In less than 12 months, Virgin Media has transformed its customer service and product offering delivery to new levels, using customer intimacy to propel the company forward. With Pega Customer Decision Hub™...

Customer Case Study
Blue Cross Blue Shield of Michigan Partners with EY to Improve Star Ratings
Sunday, June 11, 2023
Blue Cross Blue Shield of Michigan (BCBSM) provides health benefits to over 4.3 million members. A key metric of member satisfaction is defined by the insurer’s star ratings, as determined by the Centers...

Customer Case Study
Bupa is Transforming Healthcare as We Know It
Sunday, June 11, 2023
COVID has changed the way we think about healthcare. Digital-first options remain at the center of member preferences – across demographics. It has also made people more conscious of their healthcare and...

Customer Case Study
NTT East Leveraging Pega Cloud to Improve Customer Experience and Streamline Service Operation
Sunday, June 11, 2023
NTT Group is one of the world’s largest telecommunications companies, providing ICT services on a global scale. NTT is supporting its customers in the adoption of digital services and strongly developing its own...