PegaWorld 2019 agenda You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation. Sunday, June 2 7:30 AM – 9:30 PM Registration open 9:00 AM – 5:00 PM Hands-on training classes 2:00 PM – 4:00 PM Partner training 4:30 PM – 6:00 PM Special Interest Groups (SIGs) 7:00 PM – 9:30 PM Welcome reception Monday, June 3 6:30 AM – 7:30 PM Registration open 7:00 AM – 8:15 AM Breakfast 8:30 AM – 11:00 AM Keynotes 11:00 AM - 6:30 PM Tech Pavilion 11:45 AM - 12:30 PM Sessions 12:00 PM - 2:00 PM Lunch 1:30 PM - 2:15 PM Sessions 2:30 PM - 3:15 PM Sessions 3:30 PM - 4:15 PM Sessions 4:30 PM - 6:30 PM Cocktail reception in Tech Pavilion 7:00 PM - 10:00 PM Evening event Tuesday, June 4 6:30 AM – 7:00 PM Registration open 7:00 AM – 8:15 AM Breakfast 8:30 AM – 11:00 AM Keynotes 11:00 AM - 7:00 PM Tech Pavilion open 11:45 AM - 12:30 PM Sessions 12:00 PM - 2:00 PM Lunch 1:30 PM - 2:15 PM Sessions 2:30 PM - 3:15 PM Sessions 3:30 PM - 4:15 PM Sessions 4:30 PM - 7:00 PM Closing reception in Tech Pavilion Wednesday, June 5 Developer Day* 7:00 AM – 10:00 AM Registration open 7:30 AM - 8:30 AM Breakfast 8:30 AM - 11:45 AM Workshops 11:45 AM - 1:00 PM Developer Lunch 1:00 PM - 2:00 PM Developer Day: Ask Me Anything (AMA) 2:00 PM - 3:30 PM Developer Day: Challenge 3:00 PM - 4:30 PM Developer Day: Networking Social *Developer Day is an additional $300 Showing 77 result(s) Search Apply Show search filters Filter Sessions Session Type Customer Case Study (32) Spark Talk (22) Training (10) Customer How To (5) Product Spotlight (5) Sponsored (3) Topic Pega Platform (32) Digital Transformation (28) Customer Experience (27) Agile (23) Case Management (21) Customer Service (19) Robotic Automation (18) Application Development (17) BPM (16) Artificial Intelligence (15) CRM (15) Decision Management (15) Analytics (11) Marketing Automation (9) UX & Design (7) Mobile (5) Sales Automation (5) Cloud (4) Internet of Things (2) Industry All Industries (38) Financial Services (9) Manufacturing & High Technology (9) Healthcare & Life Sciences (8) Insurance (7) Communications Service Providers (6) Government (2) Consumer Services (1) Product Platform (28) Customer Service (15) All Products (11) Marketing (10) Customer Decision Hub (9) Robotic Automation (9) Operations (7) Sales Automation (4) Cloud (3) Field Service (2) Onboarding (2) Cancel Close search filters Customer Case Study Innovation@Scale - Highmark's framework for de-risking innovation, building great products and transforming healthcare DATE TBD Highmark Health Solutions sponsored a Pega Catalyst engagement for three months that explored different ways to digitally transform their end-to-end innovation and software delivery operating model. Together HMHS and the Pega Catalyst... Customer Case Study Automating the Enterprise - National Australia Bank's unique take on Case Management DATE TBD As a result of changing customer expectations, competitive dynamics and regulatory risk, National Australia Bank (NAB) has embarked on a multi-year transformation program focussed on making itself simpler and faster. A key... Customer Case Study Swedbank: Engaging our customers in an omni-channel world DATE TBD Swedbank's strategy is firmly based on being an accessible full-service bank, providing offerings based on their customers needs and expectations, with low risk and high cost efficiency. They are aiming that customers... Customer Case Study A Payer Evolution: How DAK Went From Product-Focused, To Member-Centric DATE TBD Healthcare payers have been slow to change, especially when it comes to interacting with members. Direct mail and calling campaigns were the status quo – offers pushed out in large batches, where... Customer Case Study Sun Life Financial: ROI and change management within digital process automation journey DATE TBD Sun Life Financial has begun their digital process automation journey using Pega capabilities. Every company wants to drive top-line growth through superior customer engagement and bottom-line savings, but how do you recognize... Customer Case Study Pragmatic Digital Transformation on a Shoestring Budget in just 12 Weeks DATE TBD Unum operations were at a critical point - processes to issue policies were being managed in an entirely manual way, using Outlook and SharePoint to manage work intake and completion. Using Intelligent... Customer Case Study Optum's solution to simplify license and certification for medical professionals DATE TBD In an industry impacted by mega-mergers and convergence, Optum recognized the necessity to adapt to the changing landscape by creating a comprehensive license and certification tracking program for medical professionals. The Optum... Customer Case Study How GE Healthcare is Revolutionizing Order Management DATE TBD GE Healthcare and Pega built the foundation for our digital transformation 5 years ago when we created an order submission solution for our Commercial Sales organization. It's now time we build &... 1 2 3 4 5 Next
