Frequently asked questions

PegaWorld will be held Sunday, June 1 – Tuesday, June 3, at the MGM Grand Las Vegas.

Individual Full Conference passes:

• December – February 28th, 2025: $995
• Now – April 18, 2025: $1,195
• April 19 – May 31, 2025: $1,395
• Onsite: $1,795

This price does not include any fee-based training classes or onsite certifications. Click here for more details.

You can register online here.

Government attendees can register for PegaWorld 2025 at a flat rate of $795. Select “Government” in the “Registration Type” dropdown and use a valid government email when registering. You must be a government employee and show a government-issued ID at the event check-in. Failure to do so will result in a full fee of $1,795. Select “Government” in the “Registration Type” dropdown and use a valid government email when registering. You must be a government employee and show a government-issued ID at the event check-in. Failure to do so will result in a full fee of $1,795.

Government employees can take advantage of the Team Pass program for large groups. There is no specific group rate for government employees.

After completing the registration form, you will receive a registration confirmation email. If it is not in your inbox, check your spam folder. Please contact [email protected] if you still cannot find it.

If you select one of the team pass options (5 or 10 passes), you will receive an email within 24 hours containing one code that can be applied to the remaining passes. Each attendee will also receive an individual confirmation email.

Our Team Pass program gives organizations the opportunity to send multiple employees to PegaWorld at a deep discount. Team passes are now available to purchase through April 18, 2025.

• 5 passes: $3,975
  Individual passes are discounted to $795/per pass.

Click here for more details.

No problem! Team passes can be purchased in packs of five. All team packages greater than 10 cost $695 per pass and cannot be combined with any other discount. To take advantage of this offer, please email [email protected].

Team passes are now available to purchase through April 18, 2025. All team passes must be redeemed by May 2, 2025.

Step 1: Visit PegaWorld.com, click on the “Register Now” button, and fill out the required information for registering.

Step 2: When you reach the Registration Items step, select the team passes option. For more than 5, email [email protected].

Step 3: Complete the payment step.

Step 4: Complete registration.

Step 5: Within 24 hours of payment receipt, the purchaser will receive an email from [email protected] with a single registration code to share with your team.

Step 6: To redeem a code, enter the code on the payment screen of registration, where it says, “Enter your discount code.” Then click the “Apply” button. Once applied, the registration fee will update to $0.

All team passes must be redeemed by May 2, 2025 and are nonrefundable.

Team passes must be purchased in increments of 5 or 10 using U.S. dollars or Pega Points. Team passes cannot be combined with any other discount and are nonrefundable. The Team Pass program will not be available for purchase after April 18, 2025. All team passes must be redeemed by May 2, 2025.

We accept credit card payments by Visa, MasterCard, Discover, and American Express. Registration cannot be completed without payment.

If you are part of the Client Reference Program and would like to use your Pega Points as payment for your PegaWorld conference pass, please email [email protected] for information.

Please email [email protected] for information.

You may redeem your Pega Points through the Client Reference Program for individual, team, or training passes. Contact [email protected] to apply your points or to check your current point balance. The Client Reference Program team will then provide you with a discount code you can apply during the registration process.

• Full conference pass: 995 Pega Points
• 5-pack team passes: 3,975 Pega Points

Pega Points are nonrefundable. Click here for more details.

The Pega Client Reference Program (formerly known as the Client Advocacy Program) is a network that connects Pega advocates with peers across industries to share success stories. This program empowers Pega’s clients to expand their networks and status as thought leaders by serving as a sales reference and participating in a variety of public-facing reference activities. Clients earn Pega Points for participating. Pega Points can be redeemed for things like PegaWorld passes. To learn more about the program and how to earn Pega Points, please visit the Client Reference Program Community page. Pega Partners are not eligible to join this clients-only program.

Yes! Student/faculty passes are available for $300. You must be a full-time student or faculty member as of June 2025 to purchase. At check-in, you will be required to show a valid ID indicating your age – driver’s license, government-issued identification card, military identification, or passport – and a valid college or university photo ID. Faculty (defined as instructors/teachers/professors at an accredited university or college) need a college or university photo ID, or an official letter verifying their status. Without proof of student/faculty status, you will be charged the full $1,795 registration fee and denied entry without proper age documentation.

Easy! To register as a student or faculty, select “Student/faculty member” under the registration type field located at the beginning of registration.

A limited number of event guest passes are available to purchase onsite for $150 per event and are limited to one guest per attendee for either the Sunday evening Welcome Reception or the Monday evening event. No discounts or refunds can be applied. Passes are subject to Pegasystems’ discretion and availability.

Guests must be 21 or older and can only attend the purchased evening event(s). Guests are not permitted to attend any conference sessions, the Innovation Hub, meals, or other events.

Cancellations for registration or fee-based training courses can be made until Friday, May 9, 2025. Refunds take 5–7 business days to process, depending on your bank. Payment by check requires two weeks to process.

Cancellations received after May 9, 2025, or nonattendance, will not be refunded. All passes purchased through the Team Pass program are nonrefundable.

To cancel a single registration, log in to your registration, click the “Cancel registration” button at the bottom of the page, review the information, and then click “Submit” at the bottom of the page to complete your cancellation. You can also email your full name and confirmation number to [email protected]. Team Pass purchases are nonrefundable.

If you cancel your conference registration, Pega will not cancel your hotel or flight bookings. Remember to cancel them if already booked.

Your registration will automatically be updated upon your approval as a PegaWorld speaker. The PegaWorld registration team will process your registration fee refund, which takes 7-10 business days to process depending on your bank. You can also contact the registration team to verify your status and/or refund at [email protected].

Contact the registration team at [email protected] to apply the comp and process a refund. Codes will not be accepted after Friday, May 2, 2025. Refunds will not be granted after this date.

Each PegaWorld attendee gets a single badge granting access to the conference, events, and any other function associated with PegaWorld. A valid photo ID is required at the time of check-in. Entrance to the conference or conference events, including evening events, without an official conference badge will be denied. Badge swapping or sharing is prohibited and will lead to registration cancellation without refund. Lost badges can be replaced for $300 at the registration desk.

PegaWorld check-in will be at the MGM Grand in Studio Ballroom B. A valid photo ID is required to collect your badge. Badge swapping or sharing is prohibited. Violations of this policy will result in cancellation of registration without refund. Additional details about check-in and collecting your badge onsite will be sent closer to the event.

The PegaWorld registration team can be reached by email at [email protected].

Transfers only within the same organization will be honored. If a registration transfer is needed, please send your request to [email protected] for approval.

We understand the importance of providing a valuable experience for our attendees, which is why we are offering a comprehensive money back program for anyone who registers prior to June 1, 2025.

• Satisfaction guarantee: In the unlikely event that you are not satisfied with the content at PegaWorld 2025 after attending at least two days of the event, Pega will issue a refund of the full event registration fee paid for your attendance (upon request and approval).
• Travel expense reimbursement: Pega will also reimburse valid receipts for up to $2,000 USD for flight, accommodation, and transportation expenses reasonably incurred to attend PegaWorld 2025 (upon request and approval).
• Refund process: To request a refund and reimbursement, submit a written request with your detailed feedback on why the content at PegaWorld 2025 did not meet your expectations and receipts by end of day June 10, 2025. Pega will assess eligibility within 21 days and determine if you are approved.
• Refund timeline: If your request is approved, Pega will process the refund within 30 days of its approval.
• Important terms: Attendees must comply with event rules and guidelines to be eligible for any refund or reimbursement. Pega reserves the right to modify or cancel this program at any time without prior notice. Pega Partners are not eligible for this program. The program is subject to the laws and jurisdiction of the Commonwealth of Massachusetts, United States. By submitting a claim, you agree to these terms and conditions.

The event overview will be updated frequently on the PegaWorld website. Keep checking back for the most updated information.

PegaWorld will feature a variety of content on the latest and greatest Pega developments. Catering to everyone from executives to developers, the event will host 80 breakout sessions delivered by clients, Pega experts, and partners. The conference will also feature multiple keynotes led by clients and Pega on Monday and Tuesday, along with live demos in the Innovation Hub presented by Pega and our world-class sponsors. Check back on the PegaWorld website for the latest agenda updates.

Whether you are new to Pega or an advanced user, PegaWorld offers hands-on training courses led by Pega-certified instructors to increase your knowledge of Pega's technology. These courses are offered to PegaWorld attendees on Sunday, June 1 for a nominal fee of $200 and require pre-registration.

If you are a Client Reference Program member and have Pega Points, you can use them to purchase hands-on training classes (1 Pega Point = $1 USD).

Contact [email protected] to apply your points or to check your current point balance.

Click here to view the full list of hands-on training classes offered for PegaWorld 2025.

You can register for these courses online as part of your original registration. If you wish to add training later on, you can go back into your registration (details found in your confirmation email) and add in the courses or contact the PegaWorld registration team at [email protected] for assistance.

Please note that there is an additional cost for training classes of $200 per course. Payment is due at the time of training class registration.

Our registration team will notify you via email if an opening becomes available. If you are contacted, you will have 24 hours to select the course in your registration and submit payment. Otherwise, the course will be offered to the next person on the waitlist.

To register, log into your existing registration using your email address and confirmation number. Click “Modify” located at the top of the page and follow the prompts to add your selection and process payment. Contact the PegaWorld registration team at [email protected] if you need assistance.

Pega will offer onsite certification exams at PegaWorld. Exams cost $190. There are three ways to register. Learn more on the Certification page of the PegaWorld website.

1. Online registration. Access the PegaWorld 2025 exam registration site to register online. Log in with your Pearson VUE account. If you do not have a Pearson VUE account, create one when you register online. Once you have your Pearson VUE username and password, register online to take any Pega exam at the conference.
2. Telephone registration. Register with a Pearson VUE call center agent. If you are in the U.S. or Canada, call toll-free (800) 433-1299. To speak with an agent outside of the U.S. or Canada, view our complete telephone list. Please indicate that you want to take the exam at the PegaWorld 2023 conference location.
3. On-site registration. To register on-site at PegaWorld, stop by the Pega exam location and bring your Pearson VUE account login information. You can register to take your exam the same day if space is available.

Exam start times will be strictly enforced. If you are late or miss your exam time, you will need to register for the next time slot with available space.

Yes. Please note that you can only sign up for one morning class and one afternoon class.

Yes. Refunds will be granted if the cancellation request is made by Friday, May 9, 2025. Refunds will not be granted if the cancellation request is made after this date. Refunds will also not be granted for no-shows onsite.

Pega offers additional courses outside of PegaWorld to further grow your Pega experience. A full list of courses can be found on the Pega Academy website.

Alan Trefler, Pega Founder & CEO and former World Open Chess Tournament Champion, simultaneously challenges 15 PegaWorld attendees to a friendly game of chess in the Innovation Hub on Tuesday afternoon.

To register for the chess tournament, add it during your initial registration or later on by revisiting your registration details from your confirmation email. If you need assistance, please contact [email protected]. Registration ends on Friday, May 2, 2025, and there is no additional fee. 15 players will be randomly selected and notified prior to PegaWorld.

PegaWorld has secured discounted room rates at the MGM Grand:

• Standard rooms: $213 room rate + $37 resort fee + 13.38% tax = $283.45 total per night

Reservations must be made by Friday, May 9, 2025 to receive the PegaWorld discounted rate.

Yes, our registration and housing team has secured a special rate for Government attendees.

• Standard rooms: $126 room rate + $37 resort fee + $13.83% tax = $184.81

Reservations must be made by Friday, May 9, 2025, to receive the PegaWorld discounted rate.

To book a hotel room for PegaWorld 2025, you must be a registered attendee. Use the reservation link in your registration confirmation email or click the “Book now” link on your confirmed registration page. We recommend booking your hotel room at the time of registration as the hotel room block is expected to sell out. This rate is not available on public hotel booking sites.

If you’re a PegaWorld 2025 speaker who has not booked a hotel during registration, please email [email protected] for the dedicated reservation site.

Make sure you are using the reservation link in your registration confirmation email or on your confirmed registration page. If you receive a message that there are no available rooms, contact the registration team at [email protected].

Complimentary high-speed internet is included in your guest room rate. Instructions on accessing the complimentary guest room internet will be distributed during hotel check-in.

Contact the hotel directly to cancel your room reservation. Cancellations are permitted without penalty for up to 72 hours (about three days) before your scheduled arrival date. If you cancel with less than 72-hours’ notice, your credit/debit card will be charged for the first night’s room and tax, and the remaining nights will be cancelled.

PegaWorld attendees should contact the hotel directly to modify or cancel their reservation at (877) 880-0880. Pegasystems is not responsible for hotel cancellations or modifications.

All guaranteed reservations will be held until 6:00 AM on the day after your confirmed arrival date. If you fail to check in on your scheduled arrival date, you will be charged the first night’s room and tax. Any remaining nights of a no-show reservation will be cancelled. Please notify the hotel directly if you need to change your arrival date.

Yes. However, if the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in, or a faxed credit card authorization form must be set up with the hotel prior to your arrival. Please contact the MGM Grand directly at (877) 880-0880 for more information.

Yes! You will receive a confirmation email from the MGM Grand. Make sure you check your spam folder if you cannot find this email in your inbox. If you still cannot find it, please contact us at [email protected].

Self-parking in the MGM Grand’s Main Parking Garage is complimentary for those attending PegaWorld. Parking validation stickers will be at the PegaWorld Registration Desk.

Valet parking is available for $35/day Monday through Thursday and $40/day Friday through Sunday. Parking fees are subject to change and parking is subject to availability. For the most up-to-date information, visit the MGM Grand’s website.

Parking validation stickers will be at the PegaWorld Registration Desk.

Yes, you will receive an email from the MGM Grand after you have booked your hotel room to download the app.

For information on Las Vegas or things to do during your stay, click here.

The average high temperature in June is 100 degrees Fahrenheit (37.78 Celsius) and the average low temperature is 74 degrees Fahrenheit (23.33 Celsius). Hotel conference rooms tend to be cool, so we advise that you bring a sweater or light jacket.

Harry Reid International Airport (LAS)
Airport address: 5757 Wayne Newton Blvd, Las Vegas, NV 89119
Airport website: https://www.harryreidairport.com/
Airport phone: (702) 261-5211
Hotel distance: 2 miles

• Taxis
• Ride share (Uber, Lyft)
• Group shuttles
• Limousines (sedans, stretch limousines, and SUVs)
• Rental cars
• Public bus

For additional information regarding arrival and departure transportation, please contact the above transportation vendors directly or visit the MGM Grand’s website.

To request a visa invitation letter for PegaWorld, you must first register for the conference. Then, email [email protected] with the following details:

• First name as listed on passport
• Last name as listed on passport
• Full name as listed on registration
• Country of origin
• Passport number
• Passport expiration date
• Date of birth
• Full address of your local United States embassy/consulate
• Company name

We strongly recommend starting the visa process as soon as possible after registering. Please be sure to check your country's international travel requirements to help prevent unexpected delays for visa processing. Please note that a visa invitation letter does not guarantee a visa, and Pegasystems only provides visa invitations for registered attendees.

PegaWorld 2025 will be held at the MGM Grand, located in Las Vegas, Nevada.

MGM Grand
3799 S Las Vegas Blvd
Las Vegas, NV 89109
(877) 880-0880
mgmgrand.mgmresorts.com

All PegaWorld conference activities will be held onsite at the MGM Grand Hotel.

Pega strives to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. During the registration process, there will be a section to indicate a special request. A PegaWorld team member will be in touch to help accommodate your request after your registration is submitted. If you have questions, please contact [email protected].

Food offerings at conference functions will accommodate a variety of dietary needs, such as vegetarian, vegan, gluten free, nut free, and dairy free. Please note, offerings may be prepared in a single facility. We encourage all attendees to read food labels and to speak with event personnel if you have any questions. If you would like to request a halal or kosher meal, please email [email protected] by Friday, May 23, 2025. We may not be able to address requests received after this date. The week before the conference, you will receive an email with instructions and additional information about special meal pickup.

The following meals are included as part of the conference registration fee for all attendees:

Sunday, June 1, 2025:

• PegaWorld Welcome Reception

Monday, June 2, 2025:

• Breakfast
• Lunch
• Innovation Hub Reception
• PegaWorld evening event

Tuesday, June 3, 2025:

• Breakfast
• Lunch
• Innovation Hub Reception

Yes, Wi-Fi will be available onsite at the event.

Yes, a mobile app will become available to download closer to the event.

Business casual attire is suggested for all conference functions. Meeting room temperatures are cool, so we also suggest wearing layered clothing for comfort and flexibility.

Sponsorship opportunities are available for authorized Pega Partners. To learn more about our sponsorship opportunities and request our sponsorship prospectus and application, please reach out to your Pega Partner Manager or [email protected].

Yes! We post and tweet often leading up to and during the event. We would love to hear from you too using the hashtag #PegaWorld.

LinkedIn: linkedin.com/company/pegasystems
Instagram: @pegasystems
Facebook: facebook.com/Pegasystems
X: x.com/pega

For more information, please contact the PegaWorld registration team at [email protected].