PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 10 result(s) for Communications Service Providers. (Clear filters)
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Customer Case Study

Digital Transformation at Scale - Liberty Global explains how they are Transforming in multiple regions at the same time

Monday, June 3, 2019 • Premier Ballroom 315

Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5...

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Customer Case Study

Optus - Increasing Customer Satisfaction whilst Reducing Cost to Serve with Digital Case Management

Tuesday, June 4, 2019 • Premier Ballroom 317

When challenged to go live with a project in 90 days most development teams would panic - not the new agile squad at Optus, known as “On The Case”! They have Pega...

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Customer Case Study

Deutsche Telekom's Digital Transformation Story for Multi-Shared Services

Tuesday, June 4, 2019 • Chairman's Ballroom 357

Deutsche Telekom's Global HR Shared Services are undergoing a Digital Transformation based on PEGA as one crucial foundation pillar. They are not only changing the way they conceive HR services, but they...

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Customer Case Study

Verizon: Unlocking Customer Centricity Through Next Best Experience

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Verizon has an ambitious vision: each time they touch a customer, that interaction must be intelligent, relevant, and fully informed – leveraging real-time context and advanced analytics to provide a compelling experience....

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Customer Case Study

How Cox Communications Glues Business and Technology Together

Tuesday, June 4, 2019 • Premier Ballroom 316

Cox Communications recognized the need to improve both customer and agent experiences. Learn how a unified business and technology team aligned resources and streamlined prioritization to deliver one of the most successful...

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Customer Case Study

BT’s Journey to World-Class Lifecycle Management & Omni-Channel Decisioning

Monday, June 3, 2019 • Chairman's Ballroom 357

BT Consumer is on a mission to re-invent themselves as a personal & local brand, with world-class Customer Lifecycle Management. The only way we can succeed (and grow our bottom-line) is with...

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Customer Case Study

Order Automation Goes Global at Vodafone Business

Monday, June 3, 2019 • Chairman's Ballroom 357

Enterprise orders for the world's largest multinational companies can be complex and long running. Vodafone implemented a flexible system using Pega that reduced order fallout and cycle time (by up to 30%)...

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Sponsored

Navigate Your Next with Intelligent Experience Driven Digital Platform

Tuesday, June 4, 2019 • Chairman's Ballroom 359

Telenet is reinventing their customer experience across all touch points. A new Digital Platform, for driving hyper personalized customer engagement and operational efficiency is underpinned by real-time, contextual customer data to deliver...