PegaWorld 2017: Agenda

PEGAWORLD 2017 | du 4 au 7 juin

Programme PegaWorld 2017

Axé sur différents secteurs, une vaste gamme de produits et un large éventail de sujets d’actualité, PegaWORLD s’adresse à tous. Consultez les sessions de 2017 ci-dessous, et n’oubliez pas de vous inscrire !


5 2017 - 08:00 | Grand Garden Arena
Great brands share three distinct attributes. First, they are relentlessly customer-centric. They deliver consistently...
Keynote
Roger Solé
5 2017 - 08:45 | Grand Garden Arena
The U.S. wireless landscape is more competitive than ever. As the first carrier to offer unlimited data plans, Sprint’s...
Keynote
5 2017 - 09:15 | Grand Garden Arena
Technologies like AI, robotic automation and DevOps are transforming the way enterprises engage customers, get work done and...
Keynote
Rob Walker headshot
6 2017 - 09:00 | Grand Garden Arena
Artificial Intelligence (AI) has jumped to the forefront of the customer engagement conversation with far-reaching...
Keynote
Jason Charlebois headshot
6 2017 - 09:45 | Grand Garden Arena
As banking institutions continue to vie for a competitive edge, customer expectations increase which make rules and...
Keynote
Mattijs ten Brink keynote headshot
6 2017 - 10:15 | Grand Garden Arena
Transavia, a low-cost European airline, strongly believes it can play David and take down industry Goliaths by winning its...
Keynote
UnitedHealthcare logo
5 2017 - 11:15 | Grand Ballroom 122/...
With ongoing turmoil in their industry, UnitedHealth Group continues to drive dramatic value and improvement in operational...
Breakout
Alfa Bank logo
5 2017 - 11:15 | Premier Ballroom 319
Alfa-Bank sought to transform the sales function in the bank by adding new functionality on all levels: management, sales...
Breakout
Commonwealth Bank logo
5 2017 - 11:15 | Grand Ballroom 119
CBA’s vision is to be the finest financial services institution by excelling in customer service. CBA is determined to be...
Breakout
Allianz logo
5 2017 - 11:15 | Grand Ballroom 118
Allianz Italy is in the process of migrating their SFA system to Pega Sales. Pega Sales was selected because it provides...
Breakout
PegaWorld 2017 logo
5 2017 - 11:15 | Grand Ballroom 115
The U.S. Department of Justice (DOJ) is modernizing a 10-year-old system used by the 94 U.S. Attorneys’ offices, six...
Breakout
Accenture
5 2017 - 11:15 | Grand Ballroom 124
We know DevOps speeds application development. But how do you speed DevOps? By combining the power of both Accenture and...
Breakout
5 2017 - 11:15 | Premier Ballroom 316
With the backlog of manual tasks begging for automation, the promise of non-invasive, “macro apps” that are realized through...
Breakout
5 2017 - 11:15 | Premier Ballroom 317
Organizations often focus on getting all customer data in one place. But even if you could do it, a modern 360-degree view...
Breakout
5 2017 - 11:15 | Grand Ballroom 117
In this session, we’ll discuss recent trends in contact center technology, including discussions on AI, emerging channels,...
Breakout
5 2017 - 11:15 | Grand Ballroom 116
New to the Pega community? Looking to learn more about the powerful products that deliver the results you’ve heard about?...
Breakout
5 2017 - 14:30 | Premier Ballroom 317
Cisco has been evolving to a World Class Customer Services model to simplify and automate work using Pega. Learn how they...
Breakout
5 2017 - 14:30 | Grand Ballroom 115
The Life Sciences industry is embarking on a fundamental shift from a product-centric focus to one of patient engagement and...
Breakout
RBS logo
5 2017 - 14:30 | Premier Ballroom 319
RBS makes banking personal for every customer with an Always-On Customer Brain that delivers timely, contextual, and...
Breakout
Optus logo
5 2017 - 14:30 | Grand Ballroom 116
The Optus NBA program optimizes customers’ needs and Optus’s business goals through using real-time behavioral analytics and...
Breakout
EY logo
5 2017 - 14:30 | Grand Ballroom 124
Technology has evolved faster than the methodologies we utilize in pursuit of business process reengineering and automation...
Breakout
British Airways logo
5 2017 - 14:30 | Grand Ballroom 122/...
Great brands realize that loyal customers are their life blood, and know that personalizing their journeys is what builds...
Breakout
PegaWorld 2017 logo
5 2017 - 14:30 | Grand Ballroom 117
Hear from top female executives at some of the world's best firms, as they share their experiences in driving innovation and...
Breakout
PegaWorld 2017 logo
5 2017 - 14:30 | Premier Ballroom 316
Please join us for an engaging panel discussion with several leading organizations as they present their Center of...
Breakout
PegaWorld 2017 logo
À définir
Robotic automation is transforming how work is done across the enterprise with implications for the back office as well as...
Breakout
CSAA logo
5 2017 - 14:30 | Grand Ballroom 118
After running a large 18-month program to implement and enhance Pega CSi and SFAi in CSAA Insurance Group’s customer service...
Breakout
Rabobank logo
5 2017 - 15:30 | Grand Ballroom 119
With its roots as a local bank serving the needs of rural Dutch communities, Rabobank has always had intimate relationships...
Breakout
Hanover Insurance Group logo
5 2017 - 15:30 | Grand Ballroom 118
The Hanover embarked on a multi-year commitment to deliver service excellence in 2014. The first key investment was...
Breakout
Renegade logo
5 2017 - 15:30 | Grand Ballroom 116
Marketing can be the difference between success and failure of a brand. In this thought provoking presentation, speaker Drew...
Breakout
Coca-Cola Bottling logo
5 2017 - 15:30 | Premier Ballroom 317
Using Pega Field Service for merchandising, Coca-Cola is driving innovation to the key handler of the distribution process...
Breakout
Accenture
5 2017 - 15:30 | Grand Ballroom 124
Successful sales requires you to identify those moments when a customer is receptive to an offer, across any channel,...
Breakout
PegaWorld 2017 logo
5 2017 - 15:30 | Grand Ballroom 117
The high cost and complexity of regulation is now driving enterprise-wide transformation of sales, onboarding, and customer...
Breakout
5 2017 - 15:30 | Grand Ballroom 115
In this new era of digital and machine learning, CareFirst and Cognizant have embarked on a journey with Pega to transform...
Breakout
5 2017 - 15:30 | Grand Ballroom 122/...
This workshop uses two real-world project examples that show how to shorten the speed to market of applications changes by...
Breakout
5 2017 - 15:30 | Premier Ballroom 319
Less than 15% of SFA implementations are integrated with the critical business operations that support customers. That means...
Breakout
5 2017 - 15:30 | Premier Ballroom 316
Join us for a first-hand look into the vision and the roadmap for Pega’s industry-leading core platform capabilities. Our...
Breakout
Transavia logo
6 2017 - 11:45 | Premier Ballroom 317
Transavia is a small European Airline, part of the Air France-KLM group. Transavia is transforming their airline’s...
Breakout
Tenet Health logo
6 2017 - 11:45 | Grand Ballroom 122/...
Tenet Healthcare has leveraged the Pega toolset to create a real-time, visually appealing and intuitive display of key...
Breakout
Scotiabank logo
6 2017 - 11:45 | Grand Ballroom 119
Scotiabank, through its Rapid Innovation Labs, is playing a leading role in redefining banking for the digital age...
Breakout
Virgin Media logo
6 2017 - 11:45 | Grand Ballroom 116
Virgin Media, the UK's ultrafast internet provider, has embarked on Project Lightning. This is the largest investment in...
Breakout
Allianz logo
6 2017 - 11:45 | Grand Ballroom 118
Allianz Global Corporate and Specialty was seeking to improve their responsiveness to their customers and streamline...
Breakout
Accenture
6 2017 - 11:45 | Grand Ballroom 124
Sometimes the best user interface is no user interface. Learn about designing the UI of the future by applying design...
Breakout
6 2017 - 11:45 | Grand Ballroom 115
TalkTalk is the UK’s leading value for money provider of broadband, mobile, and TV services for consumers and broadband and...
Breakout
6 2017 - 11:45 | Grand Ballroom 117
The promise of AI-powered chatbots and virtual assistants are that they can easily help people find the things they want and...
Breakout
6 2017 - 11:45 | Premier Ballroom 316
The Pega Platform can support deployment on different infrastructures and across different cloud service platforms. In this...
Breakout
6 2017 - 11:45 | Premier Ballroom 319
What do Pirates have to do UX? Everything! AARRR, also known as Pirate metrics, stands for: Acquisition, activation,...
Breakout
Etisalat logo
6 2017 - 14:30 | Premier Ballroom 319
Conventional wisdom says inbound and outbound marketing can't co-exist - they're too different. But the modern consumer has...
Breakout
Roche logo
6 2017 - 14:30 | Grand Ballroom 115
As cloud models evolve and adoption accelerates, organizations in regulated industries face new challenges ensuring they...
Breakout
Air France KLM logo
6 2017 - 14:30 | Premier Ballroom 317
Air France-KLM implemented Pega to help their passengers facing irregularities. The solution, internally known as I-Care, is...
Breakout
New York Life logo
6 2017 - 14:30 | Grand Ballroom 118
Working with Pega, New York Life has not only realized cost savings, but has been able to outsource select call center...
Breakout
Standard Chartered logo
6 2017 - 14:30 | Grand Ballroom 119
With exceptional client delivery in mind, in 2015 Standard Chartered embarked on a multi-year program to transform the way...
Breakout
Plusnet logo
6 2017 - 14:30 | Grand Ballroom 116
BT Plusnet is a Digital Services Provider in the UK and growing rapidly in a fiercely competitive and consolidating market...
Breakout
Virtusa logo
6 2017 - 14:30 | Grand Ballroom 124
Learn a practical method for creating more effective enterprise Pega layer cake designs using BCM driven strategic,...
Breakout
PegaWorld 2017 logo
6 2017 - 14:30 | Premier Ballroom 316
Join us for a panel discussion with Pega customers who are already using various Artificial Intelligence and Machine...
Breakout
Elisa logo
6 2017 - 14:30 | Grand Ballroom 117
The greatest challenge in optimizing your customer journeys is often the ability to understand where it is broken in the...
Breakout
6 2017 - 14:30 | Grand Ballroom 122/...
When a customer calls with a problem on a specific channel, it is already too late. What if you could solve some customers'...
Breakout
TSYS logo
6 2017 - 15:30 | Grand Ballroom 119
With customer service transformation in mind, TSYS established a unique innovation for card processing customer service by...
Breakout
WW logo
6 2017 - 15:30 | Grand Ballroom 118
W&W AG is committed to constantly improving its customer-centricity. The organization worked with Pega to develop a more...
Breakout
Express Scripts logo
6 2017 - 15:30 | Grand Ballroom 122/...
Focusing on improving the Coverage Review and Prior Authorization process, Express Scripts embarked on a transformation...
Breakout
PegaWorld 2017 logo
6 2017 - 15:30 | Premier Ballroom 319
The U.S. Department of Veterans Affairs (VA) is responsible for administering programs in support of Veterans, their...
Breakout
Vodafone logo
6 2017 - 15:30 | Grand Ballroom 116
Vodafone Turkey delivered year on year revenue growth of more than 60% through its retail channel, increased customer NPS by...
Breakout
6 2017 - 15:30 | Grand Ballroom 124
Learn how Swedbank, one of the Nordic's leading banks, is driving excellence in customer experience across its products and...
Breakout
6 2017 - 15:30 | Grand Ballroom 115
Infosys and Cisco are partnering to digitize, simplify, standardize, and automate processes that are driving Cisco’s world-...
Breakout
6 2017 - 15:30 | Premier Ballroom 317
The art of sales is not dead, it just co-exists now with the science of selling. This science uses deep client and prospect...
Breakout
6 2017 - 15:30 | Grand Ballroom 117
PegaWorld provides you with no shortage of great ideas for transforming your business. For many, getting your next great...
Breakout
6 2017 - 15:30 | Premier Ballroom 316
Join us for a first-hand look into the vision and the roadmap for Pega’s industry-leading artificial intelligence and...
Breakout
5 2017 - 14:30 | Grand Ballroom 121
This session will demonstrate how the Pega Paid Media Manager enables organizations to inject real-time intelligence into...
Workshop
5 2017 - 14:30 | Grand Ballroom 120
Join us as we unveil how the brain works, and the Artificial Intelligence inside. See how the Pega Customer Decision Hub...
Workshop
6 2017 - 14:30 | Grand Ballroom 120
Cisco's Global Service Logistics and Operations has evolved its project execution from Waterfall to Agile. Furthermore,...
Workshop
4 2017 - 09:00 | Room 304
Are you responsible for maintaining the health and security of systems installed in your organization? In this course, learn...
Training
4 2017 - 09:00 | Room 301
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
4 2017 - 09:00 | Room 303
Through both lecture and hands-on exercises, explore the applications that help automate the customer journey. Learn how...
Training
4 2017 - 09:00 | Room 305
This interactive course combines lecture, discussion, group activities, and product demonstrations to provide a clear...
Training
4 2017 - 13:30 | Room 305
Explore the powerful capabilities of Pega Workforce Intelligence and Pega Robotic Automation. Through hands-on exercises and...
Training
4 2017 - 13:30 | Room 301
This hands-on course provides an introduction to the Pega 7 Platform. You will interact with a basic application to fully...
Training
4 2017 - 13:30 | Room 303
Learn how using CRM technology to capture the context of each customer interaction enables real-time decisioning across...
Training
4 2017 - 13:30 | Room 304
Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for...
Training
4 2017 - 14:00 | Grand Ballroom 120
Join Pega Project Office Director, Richard Fay, as he outlines Pega's latest tools and methodologies to driving rapid,...
Training
4 2017 - 16:00 | Grand Ballroom 120
Decisioning/AI experts, Peter Woods and Robin Collyer, will show you how Artificial Intelligence, through Pega’s Customer...
Training
5 2017 - 12:00 | North Pavilion
Join us at this informal luncheon session to meet up with your peers and fellow thought leaders in insurance. Participate in...
Meet Up
5 2017 - 12:00 | North Pavilion
Join us for a networking session over lunch and connect with other attendees and RPA subject matter experts to share...
Meet Up
5 2017 - 12:00 | North Pavilion
Your chance to connect with the critical members of the Pega Cloud teams. This will be an informal meetup during lunch to...
Meet Up
5 2017 - 12:00 | North Pavilion
Join us at this informal luncheon session to meet up with your peers in the justice community. Participate in meaningful...
Meet Up
Reception icon
4 2017 - 18:30 | MGM Pools
Welcome to PegaWorld 2017! Join us at the Welcome Reception sponsored by Accenture located at MGM’s Grand Pool Complex...
Reception
Reception icon
5 2017 - 16:15 | Marquee Ballroom
Join us in the Tech Pavilion to network with the product experts and your peers over drinks and appetizers. Catch the action...
Reception
Sheryl Crow
5 2017 - 19:00 | Grand Garden Arena
Join us for an exclusive concert with Sheryl Crow, a nine-time Grammy award-winning artist in the Grand Garden Arena for a...
Reception
Reception icon
6 2017 - 16:15 | Marquee Ballroom
Join us in the Tech Pavilion to network with product experts and industry peers over drinks and appetizers! The cocktail...
Reception
Hakkasan
6 2017 - 19:00 | Hakkasan
Join us for an unforgettable night of music, dancing, and entertainment at the world-famous Hakkasan Nightclub located in...
Reception
4 2017 - 16:00 | Grand Ballroom 119
Join your peers from across the globe to network, make connections and share experiences around common missions, challenges...
Special Interest Group
4 2017 - 16:00 | Grand Ballroom 118
Join your government peers from across the globe to network, make connections, and share experiences around common missions...
Special Interest Group
4 2017 - 16:00 | Grand Ballroom 116
Join your healthcare and life sciences peers in networking, making connections and sharing experiences. Learn how Pega is...
Special Interest Group
4 2017 - 16:00 | Grand Ballroom 122/...
Start PegaWorld right and meet up with your insurance peers from around the globe. This session will provide a roadmap to...
Special Interest Group
4 2017 - 16:00 | Premier Ballroom 317
Join the Pega Communications & Media community for an afternoon of inspired conversations with your peers from around...
Special Interest Group
4 2017 - 16:00 | Premier Ballroom 316
Kick-off your PegaWorld 2017 experience with an exclusive event for the Financial Services community. Join peers from across...
Special Interest Group
7 2017 - 08:30 | Grand Ballroom 124
Track 2 - Session 1 of 3: Discover the best way to build and deploy Pega applications, while also following a release...
Bootcamp
7 2017 - 08:30 | Grand Ballroom 121
Track 1 - Session 1 of 3: Discover Pega’s new Robotic capabilities and learn how Robotic Desktop Automation (RDA), Robotic...
Bootcamp
7 2017 - 08:30 | Grand Ballroom 122
Track 3 - Session 1 of 3: Developing and organizing project artifacts has always been a time consuming, and costly task. It...
Bootcamp
7 2017 - 08:30 | Grand Ballroom 123
Track 4 - Session 1 of 3: This hands-on session will delve into the art of the possible using Pega UI. You will be guided...
Bootcamp
7 2017 - 10:45 | Grand Ballroom 121
Track 1 - Session 2 of 3: The cases and processes are great, but what about my data? Learn about Pega Live Data and how it...
Bootcamp
7 2017 - 10:45 | Grand Ballroom 124
Track 2 - Session 2 of 3: What are the best practices for app testing in an automated and scalable way? Come learn how to...
Bootcamp
7 2017 - 10:45 | Grand Ballroom 122
Track 3 - Session 2 of 3: Pega’s clients are always looking for more effective and efficient ways of scoping, sizing and...
Bootcamp
7 2017 - 10:45 | Grand Ballroom 123
Track 4 - Session 2 of 3: This session will expand upon the basic application UIs built in “Making Design a Reality with...
Bootcamp
7 2017 - 13:30 | Grand Ballroom 124
Track 2 - Session 3 of 3: Walk through best practices for zero downtime deployments, leveraging capabilities in the product...
Bootcamp
7 2017 - 13:30 | Grand Ballroom 121
Track 1 - Session 3 of 3: Pega Robotic Automation and Case Management are complementary solutions. Learn how your...
Bootcamp
7 2017 - 13:30 | Grand Ballroom 122
Track 3 - Session 3 of 3: The Agile software development process works brilliantly once a design is in place. However, what...
Bootcamp
7 2017 - 13:30 | Grand Ballroom 123
Track 4 - Session 3 of 3: In this session, we will expand on our application further, leveraging advanced Pega UI components...
Bootcamp