PegaWorld 2017: Tech Pavilion

PEGAWORLD 2017 | JUNE 4 – 7

PegaWorld 2017

PegaWorld 2017 Tech Pavilion

The Tech Pavilion is an interactive experience for you to get hands-on with technology and empower your future. Immerse yourself in the technology with over 100 live product demos and see the real power of Pega.

Hover over the map below for more information and available demos.

Exclusive Cloud Sponsor: Amazon Web Services

Featured Demos

Overview | 1:05

Customer Decision Hub
The Pega Customer Decision Hub can help provide superior customer experiences by powering your customer engagement with trusted and pragmatic AI and Decision Management – leading to great outcomes such as improving customer retention, up-sell & cross-sell rates, intelligently guiding sales and other customer advocates, automatically averting costly errors, and reducing cost to service and risk. Business users have control of the decision strategies and complete transparency into the AI/machine learning capabilities. See how the Hub leverages big data and real-time event processing to monitor customer behavior patterns – and then uses its advanced analytics and decision management to trigger next-best-actions.

Pega’s Customer Decision Hub is fully unified with the Pega CRM Suite, including Marketing, Sales, and Service applications and the Pega Platform – and designed to be configured by business users so they have an “always on” brain that can work seamlessly with any customer engagement channel to ensure you take the right action at the right time to optimize the customer experience.

Overview | 0:58

Pega Customer Service
Pega Customer Service is a true omni-channel customer engagement solution that anticipates customer needs, manages complexity, and quickly connects customers to the best equipped resources (live or assisted) for an optimal customer experience.

Stop by and see how Pega Customer Service delivers value across the entire end-to-end customer journey through self-service, AI-assisted and assisted service channels.

Pega Field Service
Pega Field Service re-envisions field service operations from customer to field worker. This single application unifies an industry-leading customer service dashboard with innovative scheduling capabilities and a rich mobile offering – all atop the Pega platform that’s designed for ease of customization. Stop by and see how Pega Field Service can help your organization succeed – from effective troubleshooting and efficient scheduling to managing work in the field.

Overview | 0:58

Pega Marketing
Pega Marketing will demonstrate how to build dynamic new experiences your customers. We'll demonstrate how our clients are keeping customers informed, engaged, and always ready for the right offer - then moving the needle by delivering that offer exactly when the time is right. You'll learn how customer-centric capabilities such as real-time interaction, dynamic journeys, location-based marketing, and inbound/outbound integration are changing the equation, helping brands stay top of mind while acquiring, retaining, and growing more great customers.

Overview | 0:57

Pega Sales Automation
Pega Sales Automation intelligently guides sales professionals and optimizes the sales process. Stop by and see how Pega Sales Automation drives intelligence in the selling process, improves average revenue per rep by optimizing sales engagement, and improves lead to cash cycle times. We'll be demoing Guided Selling, CRM Unification, Mobile, Outlook integration, and Workforce Intelligence and Robotics to drive sales efficiencies and effectiveness.

Overview | 0:49

Administration & Operations
Learn how the Pega 7 Platform is making it easier than ever to deploy and operate large scale, multi-node, high performance elastic systems. Our cluster-wide administration and diagnostic tools simplify operations while flexible new deployment options improve the performance, scalability, and elasticity of the platform.

Data Choice: Not Only SQL
Learn how Pega 7 provides the flexibility to manage data across traditional RDBMS databases and NoSQL repositories while providing state-of-the-art integration that bridges the streams.

Learn how you can use the latest Designer Studio features and DevOps techniques to rapidly develop, test, and deploy your applications. Build software faster than ever using our intuitive, model-driven development capabilities. Then move that software rapidly and repeatedly to your customers. From writing rules and their accompanying unit tests to hooking into a Continuous Delivery pipeline, our development capabilities and DevOps techniques will help you accelerate your Pega projects like never before.

Data Management, APIs, and Integration
Learn how Pega can simplify all aspects of data management, from modeling and integration to testing and error handling, while delivering a uniquely powerful experience that will transform the way you think about data.

Connect your Pega apps to cutting edge APIs or legacy systems and data stores using open standards-based protocols. Connect external apps to Pega using the open Pega API, or build services tailored to your needs. Explore our open ecosystem of components on the Pega Exchange to accelerate your time-to-value.

Case Management
Drive your business outcomes using Pega’s leading Case Management capabilities. Building case management applications with Case Designer, Pega Social, Survey, and more has never been easier.

User Interface
A world-class user experience is no longer just a nice-to-have, but an essential facet of any successful enterprise digital strategy. In today’s digital universe, customer adoption and retention is very closely tied to the user experience. The flexible and powerful UX features in the Pega 7 platform enable you to rapidly build and deliver a unified experience across channels and devices. Demos built using the UI capabilities of the Pega 7 platform will show you a new world of UX possibilities.

Reporting & Dashboards
Data-driven decision making is critical to every level of the enterprise. Visualization plays a key role in distilling what is important so that you can make better informed decisions. Creating and maintaining meaningful and engaging charts and reports remains a major challenge while trying to keep up with a rapidly evolving business. Come see a sneak preview of Pega's innovation in data visualization and find out how your business data can be engaging and actionable through stunning visualizations which move with the speed of your business.

Real-Time Agile
Pega 7 has out-of-the-box functionality that will accelerate your project delivery, improve your application quality and demonstrate long-term value for your business stakeholders. Enhanced capabilities in Pega 7 include:

  • Agile Studio: Enhancement project management application to track and manage your Pega projects
  • Real-Time Agile: Capture the gaps of your application live with built-in video recording, screen annotations directly in the project management system of your choosing.

Building mobile apps has never been easier or faster. See how new Pega Mobility features enable creating apps to maximize user efficiency, employing personalization and the latest in mobile technology.

Virtual Assistants
Curious about Virtual Assistants and Chatbots? Specifically, what they are, how they work, and how these new conversational user interfaces are changing the way enterprises are interacting with customers to deliver personalized, continuous experiences? Stop by the Virtual Assistant booth at the Tech Pavilion to speak with Pega product experts to learn more about Pega’s AI powered Virtual Assistants/Chatbots that work across channels and do more than, well, just “chat.” Watch Pega’s Virtual Assistant help customers dispute credit charges, track down lost packages, make credit card payments, and much more. Additionally, learn just how easy it is to set up these assistants through the Pega 7 platform.

Robotic Automation
Use Pega Robotic Automation to create robots which automate repetitive tasks within your contact center or back-office environment. Robotic Automation integrates with your application's user interfaces to run automations that improve productivity and efficiency in your enterprise. Robots can fully automate business processes and assist humans with their work. Stop by for a demonstration and see how you can jumpstart your digital transformation efforts with the right robotic mix.

Workforce Intelligence
Pega Workforce Intelligence captures the actionable insights that unlock the full potential of your organization’s people, processes and technology. With these insights into your employees’ desktop activities, you can understand how and when work is done and identify opportunities to optimize production work and overall efficiency. Stop by to learn more about how your organization can use Workforce Intelligence to identify hidden opportunities, increase workforce productivity and boost the bottom line.

Pega Cloud is a fully managed cloud based offering optimized for the Pega Platform and Pega’s portfolio of CRM and industry applications. Pega Cloud delivers global and regional support models with 24x7 operations, security and monitoring that meets the needs of the world’s most successful enterprises.

UX Design
Pega’s Product Design Team is responsible for the design, usability, and experience of Pega's best-in-class application, and the authoring experience of the Pega platform itself. Last year they debuted the Pega Design System, a complete atomic design system which allows companies to maintain UX superiority in their COE layer and throughout their enterprise, which dovetails nicely with agile software development. Engage with some of the world's best product designers and understand how outstanding UX is easily within reach.

Product Playground
Come to the Product Playground and watch Pega experts show you the latest Pega products. While you're there, why not try out some of the technology for yourself at our innovation stations?

University Academic Program
Pega's University Academic Program (UAP) offers a university-level course of study through participating universities by Pega-certified professors and a professional certification for students pursuing degrees in Computer Science, Business IT, CIS, or Digital Marketing. After completing the required courses, students can qualify for internships or seek employment with leading Global 3000 firms who transform their businesses with Pega technology. Please visit our booth if you're interested in encouraging universities that you currently recruit from to adopt this program.

Pega Consulting
Come to the Pega Consulting booth to learn how we deliver rapid results. Leveraging our best practices and agile implementation methodology, your organization will see accelerated time-to-value. Pega Consulting can support you through our complete portfolio of specialized, advisory, and delivery services. We enable business transformation by assessing, recommending, delivering, and optimizing all aspects of your Pega projects and programs.

Pega Digital Support
Visit the Pega Digital Support booth to discover the vast ecosystem of digital content and collaborative community experiences that will forever change your Pega development experience. Hosted by Pega Global Customer Support (GCS) professionals, you’ll see how you can readily access over 20,000 support articles that provide information on real-world issues and resolutions, view a wide array of in-depth Support Guide Videos, and participate in Pega’s Product Support Community to interact with our world-wide network of customers, partners, and employees. Come and see what Pega has to offer to enhance your development support needs and leave prepared to use Pega Digital Support!

Pega Academy
Pega Academy courses are designed and developed by Pega certified experts. Each course provides design and implementation best practices covering Pega application development as well as specialized topics. Pega Academy's training options provide you the flexibility to learn at your own pace, in the format that not only works best for you but also best fits into your schedule.

Overview | 0:43

Pega Sales Automation and CPQ for Communications
Pega’s integrated Sales Automation, CPQ, marketing, and order management solution provides complete lead to cash functionality including AI capability to suggest best offers, guided user experience, and dynamic pricing. The solution is supported by Product Catalog to define products, bundles and offers, configuration options, and pricing making it suitable for both simple and complex products.

Pega Customer Service for Communications
Pega Customer Service for Communications maximizes self-service and guides users through every service interaction, automatically adapting service delivery to the channel or device. Deliver consistent and continuous customer interactions that improve customer experience, reduce costs, and build business agility.

Pega Marketing for Communications
Pega Marketing for Communications has transformed acquisition, retention, and sales at many of the world's largest telecommunications companies. It uses AI, big data, and individual customer data to: determine the right offers and communications at all points in the customer lifecycle; build personalized offers and bundles; manage personalized conversations across inbound, outbound, digital, and paid channels; and provides a robust and guided user experience through interactive channels.

Overview | 0:37

Unified Customer Relationship Management
Experience the future of digitally connected consumer banking in the lounge area of the Financial Services village. Come see how Pega CRM for Financial Services uses AI to drive digital interactions across the customer’s channels of choice, including mobile, social, and virtual chatbots. See how intelligent guidance and actionable insight helps mobile-enabled bankers drive customer conversations, deepen relationships, and promote sales. Understand how unified CRM seamlessly blends Marketing, Sales, and Service into a consistent and optimal experience focused on the outcomes the customer wants.

Pega Marketing for Financial Services delivers real-time, consistent, next-best-actions to a segment of one across all delivery channels. See how to analyze, simulate, test, and update strategies that increase lifetime value throughout all phases of the customer journey – from needs-based selling or nurturing for brand new customers to event-based recommendations or analytic driven cross-selling for long time customers. With Pega’s built-in AI, marketers can proactively interact with customers while the moment is hot – when the customer is actively listening – to build both trust and wallet share.

Sales Automation
Transform your sales experience with Pega Sales Automation for Financial Services. Focus on growing revenue through improving banking relationships not selling widgets. Increase sales efficiency and coaching effectiveness with contextual, actionable next best offers and actions powered by AI. Use our omni-channel Needs Analyzer™ and Bankers Tablet™ to provide insightful product and service recommendations to customers and satisfy regulators with full audit trails. Personalize and standardize the experience through a consistent guided-selling process specialized by segment, product, or geography.

Customer Service
Discover how Pega Customer Service for Financial Services drives personalized customer experiences, improves agent and advisor productivity, and easily changes as your business evolves. Learn how AI revolutionizes customer engagement by anticipating customer needs. See how to deliver seamless, consistent conversations with customers across any channel, including phone, self-service web/mobile, social, live chat, and virtual chatbots. See how intelligent guidance and automation simplifies the employee experience so that contact center service reps and financial advisors deliver efficient and proactive customer service.

Smart Dispute
Improve your first contact resolution across all channels for consumer disputes and fraud claims with Smart Dispute for Issuers. New shopping cart data from our partners including Visa, Ethoca, and Verifi reduces time to resolution and even prevents disputes. Be ready to comply with Visa’s VCR dispute process with Smart Dispute’s built-in flows, real-time send and response messages, queues, and user interface.

Unified Client Lifecycle Management: Onboarding & KYC
Reduce global onboarding and customer due diligence (CDD) time by as much as 70% while ensuring customer centricity using Pega’s Client Lifecycle Management (CLM) and Know Your Customer (KYC) applications. Pega CLM allows complex financial institutions to globally orchestrate front to back-office functions, from onboarding through to compliance, credit, legal, operations, fulfillment, and off-boarding, ensuring transparency and efficiency. Pega KYC provides the ability to manage complex global regulatory requirements by only applying “what’s required, when required” with pre-configured and customizable major global regulatory requirements including AML, FATCA/CRS, Dodd-Frank, MiFID II, and EMIR rules that are kept up to date by industry leading experts. Ensure compliance while improving time to revenue for new and existing customers with Pega CLM and Pega KYC.

Credit Risk Management
Discover how banks and other financial institutions can use machine learning and make a quantum improvement in credit risk management quickly and cost-efficiently. Pega’s Credit Decision Hub is a unique credit risk offering that combines flexible risk processes with risk analytics, learning, and decisioning in one single platform. This is unlike anything else on the market. We show how to "continuously improve customer experience and remain within risk appetite". Our vision is to provide Fintech capabilities into the hands of regulated institutions.

Extend your service excellence experience into your collections environment to deliver improved cash collected in a customer-focused, self-service enabled, and compliant environment. Discover how innovative and intuitive business tools deliver continuous improvement to your collections strategies.

Overview | 0:37

Consumer Journey for Healthcare Payers
Transform each and every customer experience with Pega's unified healthcare CRM applications spanning the entire customer journey. Focus on each customer's personal needs and guide them to the best outcomes across coverage, service, administrative and clinical activities. See what it means to be customer-centric; how it makes doing the right thing easy to do. Featuring: Customer Service for Healthcare, Sales Automation for Healthcare, Care Management for Healthcare, Pega Marketing, Customer Decision Hub and AI.

Pega Care Management: Creating Care Insights
Pega Care Management is a unified platform that delivers insight and automation to ensure consistent care management practices focused on the member's or patient's best opportunities for optimizing health. See how Pega Care Management incorporates clinical data, Customer Service for Healthcare information and automates care management workflow to improve health outcomes and organization performance.

Consumer Journey for Healthcare Providers
Pega Customer Service for Healthcare, integrated with Pega Care Management, delivers unparalleled customer engagement for patients and providers. Come see our ability to help you sense "moments of customer need" in support of patient activation, gap in care avoidance, and industry-leading customer experience for patients and physicians. See patient-centric care and service leveraging industry-best real-time decisioning to help you achieve an institutional memory of your patients and proactively deliver upon your promises for stellar patient care.

Pega Smart Claims Engine & Product Composer System: Transforming Product Development and Claims Administration
Visit the Pega Claims Solutions and learn how to transform your legacy platforms and explore the new Claims UX experience your organization needs. Used alone or in conjunction with existing claims systems, Pega Claims Solutions enables customers to deliver business value, automation, and new levels of customer and examiner satisfaction. Pega's Product Composer System (PCS) allows clients to quickly bring competitive products to market, support operations, and make the delivery of those products more efficient. Experience how together, Product Composer System and the Smart Claims Engine can transform your capabilities for back-office claims administration and product development and delivery.

Overview | 0:44

Customer Engagement for Life Sciences
The pharmaceutical and medical device industries are rapidly transforming to become more patient-centric. Learn how Pega enables this by orchestrating customer journeys across channel and departmental silos with a unique AI-based digital brain. Pega delivers seamless, contextual, and consolidated services including marketing, patient assistance, adherence, medical information, and more. Visit us for a revolutionary approach to patient and provider engagement in life sciences.

Adverse event reporting sources and volumes are rapidly expanding beyond the abilities of today's technology forcing many Life Sciences companies to do more with less in Pharmacovigilance. Learn how Pega's next-generation drug and device safety application reduces both cost and risk. Automated and intelligent adverse event intake, review, and regulatory reporting will address your current challenges and will help you future-proof your pharmacovigilance and device safety operations.

Clinical Trials Case Management
As competitive pressures grow, new therapies are becoming more focused and personalized. Pharmaceutical and biotech companies must scale their R&D abilities to broaden and accelerate new product pipelines. See how Pega empowers business and IT in R&D making the planning, management, and execution of research and clinical trials more efficient by automating processes ranging from lab automation to clinical trial site initiation and risk-based monitoring using Pega’s Life Sciences Industry Foundation.

Overview | 0:37

Commercial Lines Underwriting
Pega Commercial Lines Underwriting helps carriers improve underwriter effectiveness by leveraging analytics to optimize risk selection and automating processes ensuring compliance with guidelines. Join us for a demo and see how you can maximize profitable growth by using knowledge sharing to help every underwriter execute flawlessly.

Group Benefits Underwriting
With Pega's Group Benefits Underwriting application, you can scale efficiently to optimize risk selection, pricing and portfolio management and ensure underwriting disciplines across operations. See how Pega’s combination of intelligent processes and dynamic rules enable group carriers to automate underwriting tasks and manage, underwrite, and price risks with greater accuracy to help make every underwriter execute flawlessly.

Distribution Management Sales / Marketing
Sales Automation for Insurance improves exclusive and independent agent/broker effectiveness while improving insurers’ channel control and insight. Pega’s Sales Automation for Insurance enables insurers to improve product rollout and changes, collaboration with underwriting and the insurer’s front office, plus helps agents and brokers with account optimization.  Insurers front-office (field management, underwriting, support staff) benefit from improved visibility into book of business development and submission backlog while leveraging collaboration tools designed with agents and brokers in mind. See how leading insurers are empowering their agent/broker channels, improving speed-to-market and control over their sales and submission processes. 

Customer Service for Insurance
Customer Service for Insurance helps insurance companies re-invent how they deliver customer service so they can lead the market in customer satisfaction while making their employees more efficient. Customer Service for Insurance utilizes Pega's omni-channel services that provide intelligent guidance that simplifies the steps for personalized service, case management capabilities to connect people and systems to resolve issues the first time without the loss of context. Learn how insurance customers use customer service for insurance to anticipate, connect and simplify ensuring a great customer service experience every time.

Overview | 0:36

Pega Warranty manages all aspects of the warranty process enabling organizations to automate and streamline operations across people, systems and channels. Come see how leading manufacturers reduce costs in their warranty operations while improving efficiency and accuracy, better managing payments, and reducing fraudulent claims.

Field Service
Pega Field Service is an end-to-end field service solution for managing the entire customer interaction lifecycle from the first phone call or online request to the closing of a service call. Stop by and see a demonstration of the entire Field Service Customer Interaction Lifecycle operating within a single system: Pega Field Service.

Empowering the Customer Experience
Excellent customer service depends on flawless operations. Watch this airline cargo demonstration to see how Pega software empowers organizations to handle every customer interaction. Optimize product service, manage shipments, logistics, and monitor and track claims with web self-service, inbound calls, email, mobile barcode scanning, and even integration with Alexa and Facebook Messenger.

Overview | 0:29

Customer Service for Government
Pega Customer Service for Government provides a modern, easy-to-use and personalized experience for both your constituents and employees. With Pega, employees are empowered with intuitive tools to automate routine tasks, while driving guided, knowledge-driven interactions to ensure consistent, accurate, and impactful interactions across the government enterprise. Stop by our booth and watch proactive digital government in action!

Pega Government Platform
Visit our booth to learn how your organization can leverage Pega Government Platform to modernize legacy systems leveraging a unified, secure government foundation that is scalable, built to accommodate change, as well as allow for future innovation. PGP provides public sector specific capabilities, including government data models, portals, dashboards, reports, workflows, and case types. These components include standalone capabilities, as well as bundled solution frameworks intended to accelerate solution delivery and improve total cost of ownership.

Empowering Government Agencies
Pega empowers government organizations to transform at every level across the enterprise. Pega allows organizations to streamline their operations, deliver consistent, compliant service, respond immediately to policy change, and modernize operations without interruption. Learn how governments are solving their most pressing business issues including modernizing systems and operations, streamlining complex case management and delivering customer-focused service.

Accenture (

Accenture AI Meets Design Thinking with a Smart Home Powered by Pega
Adopt innovative trends today by experiencing Pega’s AI capabilities through a mixed-reality presentation on a Microsoft Hololens. From field service to self-troubleshooting via augmented reality, see the Pega engine that transforms big data into actionable insights that organizations need to succeed.

Accenture Aviation Experience Accelerator
Connects data, passengers, employees, and business partners in real-time to optimize the airline's processes, sales, and services. It enables airlines to provide a seamless and improved experience across the touchpoints in the customer journey and their supporting operations. It connects workforces throughout the customer journey, leveraging different views, and capabilities.

Accenture Investigative Case Management
See how Case Management for Public Service Agents tracks cases from incident to court processing! User friendly investigation tools bring case details into case and offender investigations with relationship mapping features that integrate KALOF alerts, Google Maps and Adobe’s digital asset management solution.

My Pega Chatbot
Through robotic capabilities, organizations can now use chatbots within their Pega programs. This innovative solution is based on a non-invasive interaction with other applications. Available solutions used in your enterprise are leveraged without changing the existing UX. Now you can quickly adapt to new interfaces without troublesome adjustments to your core rule base.

Accenture Next-Generation Know Your Customer (KYC)
Simplify onboarding processes and knowledge search using AI through the integration of robotics. Manual tasks such as negative news search, sanction search and risk profiling can be automated by leveraging robotic process automation.

Accenture AI & Robotics for Order Management
Experience automation through robotics. Optimize Pega robotics to automate order management and integrate Salesforce, Pega and your billing system. Learn how chatbots and virtual agents, such as Amelia, interact with your customers to assist in creating the order.

Accenture BPM Virtual Reality App
See Pega 7 Case Management capabilities illustrated throughout user-VR interactions using Google Cardboard virtual reality. Use VR to take a stroll in a park, work with state councils (chosen via the Pega Mashup application), and engage with local contractors to fix park issues.

Accenture Wellness Accelerator
In this Internet of Things demo, see how an insurance company or healthcare provider can encourage and reward participation in wellness programs while tailoring their programs for the end consumer using wearable devices, Pega, and other technologies.

Virtusa (

Accelerating Pega CLM Implementations
Virtusa’s industry specific solution accelerators drastically enhance value and reduce time and cost of Pega CLM and KYC implementations through:

  • Retail onboarding using Pega CLM with document capture (OCR), document generation, and e-signature
  • KYC Remediation using Pega KYC with Pega Robotics
  • Test Automation solution suite for Pega CLM

PLM - Provider Life Cycle Management
This solution manages end-to-end onboarding processes for Providers. It leverages Pega's platform capabilities and addresses many challenges payers face in prospecting, contracting, credentialing and pricing configuration. Learn how to bulk upload with different CSV formats, higher degree of automated business processes, and how an insightful dashboard makes Provider management more efficient and easy.

AECP - Adverse Event Case Processing for Pharmacovigilance Operations
AECP is designed to manage adverse events, risk and regulatory reporting obligations across products and jurisdictions globally. With AECP solution, companies are able to automate all phases of adverse event management and safety processing.

vClaim - Virtusa Claims Engine for Insurance
Enhanced Insurance Claims accelerator is built on Pega Claims strategic application. It has many additional capabilities that include:

  • Health claims, salvage process, automated segmentation and assignment, RPA, analytics for fraud identification, adjudication, payment, and automated testing
  • Improved architecture for system of record
  • Business rules exposed as micro services

vBRAIN - Virtusa Digital Labor and Human Labor Monitoring Framework
The Digital Labor and Human Labor Monitoring Framework for the enterprise gives you the ability to manage RPA bots, measure performance, and work done across segments or lines of business, incident monitoring, and bot load balancing. Multiple real-time dashboards help you control your digital labor in collaboration with your human workforce.

End-to-End DevOps Solution for Pega Programs
Leveraging an integrated set of accelerators and practices, this solution enables faster time-to-market. Our accelerators encompass DevOps, test automation, quality oversight - vSNAP, technical governance, guardrail gamification – ERA, Reusable UI Library, and more. These will be shown with solutions we not only recommend to our clients, but internally adopt and embrace.

Capgemini (

Detect to Resolve
Capgemini’s Detect to Resolve demonstrates automated predictive maintenance, using effective predictive analytics, and can identify the series of data points that indicate when a machine is about to break down. This helps prevent the operational risk of downtime, additional costs and long-term damage of industrial machines for manufacturing firms.

Customer Partner Digitization
Ineffective and mismanaged channel partner programs have a detrimental impact on organization's bottom lines and hinder efforts to achieve business goals. Capgemini’s Customer Partner Digitization solution demonstrates how automating the various processes for channel partner sales provides intelligent digitization and better customer experience.

Analytics and Social Media Connect
Capgemini’s Analytics and Social Media Connect solution shows how engaging customers through social media and providing the best offers at regular intervals based upon the customer's spending pattern is the key to obtaining a competitive edge.

Connected Banking
The Connected Banking solution by Capgemini draws on the success of our work with a large bank. By leveraging Pega’s Customer Decision Hub as its core engine, Capgemini and Pega worked to tailor unique offers to customers, increase customer satisfaction, increase revenue, and improve overall employee effectiveness with customers.

Appeals and Grievances in Healthcare
Capgemini’s Appeals and Grievances in Healthcare application is built on an industry leading business process management platform and can improve SLA compliance and boost quality scores (such as CMS Star ratings), all while providing process control, transparency, reducing operating costs, and increasing customer satisfaction.

Next Best Action Marketing and Customer Service Integration in Healthcare
Powered by Pega’s Customer Decision Hub / Next-Best-Action Marketing, this Capgemini solution helps healthcare organizations provide personalized service to their customers. By tailoring each interaction based on specific background and persona data, organizations significantly improve their customer experience – driving retention and loyalty and lowering cost of operations while increasing sales.

Cognizant (

Upgrade Assessment Accelerator
The Pega Upgrade Accelerator automates the process of upgrade assessment, enabling a cleaner, accurate and faster way to analyze an existing application. It also demonstrates the value of upgrading to Pega 7, recommends the technical upgrade approach, and estimates the size of the actual upgrade with greater accuracy.

DMCA Protect for Media and Communication
Cognizant DMCA Protect provides a case managment solution built on top of our proprietary DMCA Safe Harbor Framework. This solution ensures any digital content providers are able to resolve reported infringement through a well-defined process. The solution automates most of the operational needs of the business by leveraging Pega Robotics as well as uses Pega's DSM for advanced decisioning.

Smart DigiCare - A Smart Healthcare Solution
DigiCare - The SMART Healthcare solution combines and leverages smart systems within the home, hospital, patient, information exchange and existing data with consideration to integration into larger schematics. This solution leverages Cognizant's Real-Time Analytics platform to deliver "Real-Time Actionable Insights" for patient care management.

Recoveries Solution - Enhance Customer Relationship Using Orchestrated Recoveries Solution
The Recoveries Solution is a process-oriented strategy management application for directing recovery activities across multiple touch points. It has been designed in collaboration with Pega using Pega Collections Framework thereby complementing and enhancing the overall capability.

Digital Insurer for Life Insurance
Cognizant’s Digital Insurer Solution plays a vital role in improving customer experience by supporting a seamless process across channels and social collaboration. The Digital Insurer Solution business model bolsters new sources of revenue growth with improved customer engagement and a digitally enabled sales force while encouraging the enterprise to Run Different, Run Better.

CBPA - A SaaS Based Business Process Quality Platform
CBPA (Cognizant Business Process Assurance) is a SaaS based business process quality assurance platform which helps capture business process scenarios through a software agent installed in the user’s desktop. It automatically converts the captured details into a Level 4 business process model, ready-to-use manual test case, automation test script and business process benchmarking to help in analytics.

EY (

Enterprise Process Automation
With EPA, the path to better business outcomes is recognizing the business events that matter and decomposing them into work objects that can be orchestrated through a series of actions and decisions, thereby fully taking advantage of modern automation technologies and driving faster time to value with higher ROI. This presentation will demonstrate how technologies such as robotics, BPM, and decisioning can work together within a broader enterprise automation paradigm.

Increasing Efficiency in R&D for Life Sciences
Enabling an E2E process centric model which integrates processes and legacy system data, increases transparency by defining and linking cross-functional metrics into real-time dashboard reporting and improves operational efficiency and speed to market.

Infosys Limited (

Infosys Enterprise Telecom Order Platform
This solution enables CSPs to rapidly build agile, quick-to-deploy solutions to enable sales agents to keep customers satisfied through the cycle of offering, fulfilment, and dispute resolution. Infosys Enterprise Telecom Order Platform, e-Top, helps increase operational efficiency and improve satisfaction through every stage of the customer journey.

Pega Platform Using Infosys CREDIT
Code, Review, Exception, Diagnostics, and Insight Tool (CREDIT) is a robust framework developed by Infosys to evaluate the structural quality of Pega applications across the organization covering both build and platform health. The tool provides production support and development teams, as well as the project management office, the means to guarantee quality across the platform.

Customer Borrowing Experience Using iLOP
This solution streamlines and automates the end-to-end loan origination process across all lines of business (LOBs) in a bank. The solution provides a seamless, guided and intuitive customer borrowing experience while capturing all necessary information for credit decisioning and loan approval. The solution is built to process high volume loan products across LOBs.

Infosys Complaints Resolution Solution
Infosys Complaints Resolution Solution enables organizations to manage complaints, feedback, suggestions and inquiries from existing and prospective customers. Built on the robust Pega Platform by leveraging on Infosys’ deep domain expertise and proven delivery excellence, the solution offers predictive analytics and end-to end case management with the next-best-action capability built in. With pre-built, configurable and intent-driven workflows to address key industry complaint types, this solution provides real-time visibility into cases and the capability to adapt to changing regulations.

Robotic Process Automation – Now Is the Time to be Future Ready
Infosys Robotic Process Automation Express Kit is an ideal blend of automation and artificial intelligence which makes your business future ready. The solution will demonstrate significant power of automation on various fronts – intelligent workforce, improved quality and control, flexible execution, ease of deployment, and the speed and agility it confers on the enterprise.

Enhance Customer Experience with Back-Office Automation
Back office process simplification and automation provides an excellent opportunity for streamlining operations and reducing the cost of operations. With simplification and automation achieved, the solution provides the opportunity to enhance customer experience across channels.

Tata Consultancy Services (

TCS HealthCare Travel Emergency Assistance
This Robotic Application is designed to provide emergency assistance, while on the move, to patients in need of a healthcare recommendation by doctors and other medical assistance center professionals. The application is designed especially for frequent travelers who may fall ill and may not have immediate access to their PCP or local inpatient facilities. By leveraging the power of RPA, analytics and the omni-channel experience of Pega's suite of products, this application delivers educated advice from the nearest emergency unit on the patient's next-best-action from the safety perspective.

TCS DevOps - CCDS (Continuous Development, Delivery and Support Tools)
This is a set of comprehensive tools developed on the Pega Platform to automate manual tasks performed during development, deployment and support of Pega 7 applications. In applications, for review or upgrade, an LSA needs a complete 360-degree view on the data elements configured in the system. This tool will show a comprehensive view along with an excel download for the data elements configured. The excel download can be filtered based on ChangedBy and ChangedOn certain date ranges. (Some of the tools are: Data Report, Development Ready Reckoner, Automated Design Review, Automated Deployment, Automated Testing - ITS)

TCS Pega Warranty Analytics Solution
TCS' solution combines the power of analytics with Pegas' warranty framework. The offering has been developed on Pega 7 technology and customized to incorporate common warranty processes and policies. The offering utilizes Pega Decision Management components such as strategies and scorecards combined with adaptive and predictive analytical models, dealer performance metrics and claims information to make relevant decisions.

TCS Telecom Order Activation Solution
TCS Telecom Product Order/Order Activation Solution includes business processes developed on the Pega 7 platform to facilitate Detailed Lead to Activation Process for Mobile Voice Product and Change Plan for Mobile Voice Product. This is a miniature Telecom framework to facilitate and automate order to activation for different telecom products, selection of the items from catalog and modify the items from the ordered pack.

Merkle Comet (

Quick-Start Financial Services and Insurance Solutions
Merkle Comet has developed Quick-Start solutions in collaboration with Pega's Financial Services App, insurance expertise, and Merkle Comet's best practice suite of Accelerators. Engage with the Merkle Comet team to learn how our clients benefit from measurable increases in revenue via pre-built cross-sell, up-sell, and retention solutions in an Omni-Channel foundation.

Industry-Leading Solution Accelerators
Our Omni-Channel Foundation Logic Blueprint accelerates the development of solutions, delivery of projects and the time it takes organizations to achieve self-sufficiency in decisioning. Learn how Merkle Comet has improved speed-to-market, time-to-value, reduced risk, and minimized implementation costs for many of our clients.

Personalizing the Customer Journey
Merkle Comet helps organizations understand interactions from the customer's perspective, delivering personalized, joined-up, and relevant experiences across multiple digital and assisted touchpoints. Ask us how we leverage Pega Marketing and Pega Platform to orchestrate customer journeys, campaigns, propositions, Next-Best-Actions (NBAs), and treatments that optimize the customer experience and deliver business value.

MADTECH: Integrating the Worlds of AdTech and MarTech
This new combined offering of Pega and Merkle Comet delivers on the promise of AdTech/MarTech convergence, linking prospecting and customer based marketing through the integration of Data Management Platforms (DMPs) with the Merkle Comet Accelerators. Stop by our booth to learn how this solution will benefit your organization.

Incessant Technologies (

Incessant Pega Continuous Delivery (iPCD)
A Continuous Delivery Framework allows organizations to respond to increasing business demands by delivering features and functionality with a faster time-to-market. This solution uses Pega 7’s Case Management capabilities to orchestrate and automate the application release process by bringing together a number of key DevOps processes: continuous integration, scripted deployment, and the deployment pipeline.

Pega Production Support Platform (iCLEAR)
This is a unique collaboration platform designed to support engineers, administrators and business users supporting Pega Applications in a production environment. Providing improved transparency and control within the production environment and support function, iCLEAR reduces turnaround times to process failed transactions leading to lower maintenance costs.

Today’s airline customers have greater expectations than ever before and desire a greater level of personalization. Leveraging NIITs significant airline expertise, Incessant provides a framework for Real-Time Interaction Management using Pega’s Customer Decision Hub to deliver contextual real-time marketing and service interactions for the traveler throughout their journey. This drives greater levels of customer service and increased revenue per customer.

Rulesware (

Do It Right the First Time!
Rulesware helps leading organizations achieve business transformation. We do it by developing and implementing strategic Pega applications that optimize business systems and processes.

Creative Problem Solvers
Rulesware teams have an unrivaled track record of delivering successful, quality Pega implementations on-time and on-budget. We’re creative problem-solvers and collaborative developers who understand that business problems can be complicated, but the solutions don't have to be.

Near-Shore Delivery
Rulesware’s Latin America (LATAM) offices are home to 125 certified, English-speaking, Pega engineers. Working in the Central Time Zone and just a short direct flight from many US locations, our near-shore engineers work as an extension of our on-site teams to deliver more effective, efficient, and affordable solutions than the off-shore alternatives.

Tech Mahindra (

Connected Experience Delivery
The solution enables the seamless convergence of connected devices and people with end-to-end business processes. It leverages data for organizations to understand both devices and people, using them to intelligently transform insights to action in real-time. It can impact revenue increase by over 25% along with increased safety, compliance, and customer satisfaction.

OrderVu handles lead-to-fulfilment business process automation for communications service providers. It is a fully-configurable, front-end order management application with new product task management and facilities for user management, controls, and escalations. OrderVu also brings in value by increasing sales and enhances customer retention and satisfaction to a new level.

TechM Azure Pega Cloud
Here's an opportunity to accelerate and efficiently support initiatives such as DCO, marketing/sales/business process incubation, dev-test or production environments. With accelerators, frameworks as well as experiences of migrating Pega apps to cloud, TechM can be your strategic cloud partner for Pega solutions.

TechM Pega AQT Framework™ (Automation, Quality, Time)
AQT framework from TechM Pega CoE brings together best practices, configurable utilities and components that enable automation across the end-to-end solution delivery lifecycle leading to improved quality, accelerated time-to-value and reduced delivery risks.

Wipro (

Reach New Heights: Pega Robotic Automation and Intelligence In Action
RPA and AI: See Wipro demo how to dramatically improve back office operational efficiency in a variety of industry use cases by using Pega Robotic Process Automation, artificial intelligence, machine learning, and other powerful Pega capabilities.

I Knew It. Pega Customer Decision Hub In Action
CDH: Come and see Wipro demo how to delight the customer by unleashing the power of Pega Customer Decision Hub in critical moments of truth along the customer journey.

IT Outsourcing Without Borders for Healthcare
See Wipro demo Healthcare Payer Solutions (HPS). Wipro offers a wide range of value-added services in addition to Pega application configuration, development and implementation such as enrollment, billing, claim processing, and back office services.

DevOps for Pega
Adopt DevOps for Pega for hassle free continuous delivery with end-to-end automation using Wipro Accelerators for DevOps, Test Automation, Code Review, and Pega tools.

Adqura (

Discover Vegas and a World of Decisioning Benefits!
Adqura presents a ‘Discover Vegas’ app that helps you, as a consumer, experience the delights that Vegas has to offer on your mobile device and tailors the experience to your needs and interests through multi-stage communication and engagement. As a marketer and business leader, you will see how marketing principles, game theory, and customer experience tenets come together to deliver this experiential marketing demo. The app uses the best of Pega Marketing's sophisticated capabilities to deliver customer interaction strategies, leveraging real-time data, customer intelligence, and analytics.


HCL’s Intelligent Customer Decisions Hub
HCL’s AI enabled customer experience platform enables a one-to-one conversation with the customer. Built on a foundation of customer context, history, and real-time customer engagement, this platform delivers the right offer at the right time by bringing together analytics powered by a 360-degree customer view.

HCL’s Digital Banking Operations Transformation Platform
This solution enables three vital back-office capabilities:

  • Case management and decisioning to manage tasks requiring complex human judgement augmented by real-time decisioning for onboarding, assessments, and solutions
  • Document management backbone to digitally capture non-verbal omni-channel correspondences
  • Robotic Process Automation for repeatable rule-based tasks trimming down manual handling

Serendebyte Inc (

Next Gen Customer Communication
This is a customer service solution that handles omni-channel interactions between multiple devices (voice, video and text) and features video calling from mobile applications, dynamic IVR, chat bots, click-to-call, and centralized load balancer for interactions across channels, without investing heavily in communications infrastructure. This solution reduces the cost, without sacrificing the features, of a traditional phone system.

Effective Customer Engagement Through Marketing Automation and Analytics
A customer experience application that uses the customer profile, transaction and behavioral data from multi-channel interactions, featuring customized reporting, and analytical capabilities that capture real-time consumer sentiment from live Marketing Campaigns. This user-friendly application seamlessly integrates with content management systems, web logs, external analytics tools, and multiple external data sources keeping the Pega Marketing capabilities at its core.

Axiom Technology Group (

Axiom’s Blockchain Integration
Axiom’s Blockchain integration enhances Pega’s capabilities in the Financial Services market and defines a reference platform for integrating Blockchain wallets and transactions (using bitcoins) into Pega projects. Axiom’s solution also provides native Pega transaction management with multi-phased commit and rollback capabilities. Axiom’s solution provides easy-to-use access to multiple blockchain APIs such as bitcoin, IBM hyper ledger, and others.

Cisco Systems (

Cisco and Pega CRM Collaboration
Pega has enhanced their industry leading CRM solution with the industry leading collaboration platform - Cisco Spark. Come see how you can change the way you communicate with your customers with the most secure collaboration cloud supporting real-time video, screen pops, and customization with open APIs.

DocuSign, Inc. (

DocuSign, Inc.
DocuSign® is changing how business gets done by empowering anyone to transact anytime, anywhere, on any device with trust and confidence. DocuSign enables organizations of every size, industry, and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.

Eventus Solutions Group (

Omni-Channel Customer Service
Talking to a call center agent to get customer service is increasingly passé. Today’s customers are demanding a choice of communications channels and powerful self-service. Eventus Solutions Group is demonstrating how Pega Customer Service delivers modern customer service via omni-channel communications and self-service powered by an underlying contextual knowledge base.

EvonSys (

EvonSys Productivity and Automation Suite (E-PAAS)
E-PAAS accelerates development lifecycle by eliminating process inefficiencies using automation. Experience E-PAAS in the following phases:

  • Requirement: Synch your requirements to DCO
  • Development: Process-driven code review and merge conflicts resolution
  • Quality Assurance: Configurable and flexible testing framework
  • Deployment: Release management by Robotics

Innovate >> Evolve >> EvonSys.

Luxoft (

Optimize Onboarding Processes - Integrated with Pega Robotics and Surveillance Data from ComplyAdvantage
Luxoft has leveraged its experience with Pega BPM and Robotics (RPA) and its deep expertise within the KYC/AML domain to provide clients with an end-to-end solution that integrates Pega 7 with surveillance data from ComplyAdvantage. This enables users to onboard users rapidly, while addressing global regulatory requirements.

JK Technosoft Ltd. (

Smart Supply Chain
Experience the supply chain of future LIVE in action underpinned by the collective convergence of cutting edge digital mega-trends such as real-life IoT integration, AI (supervised machine learning), Robotic Process Automation (BOT managed exception cases), and the game changing Blockchain.

Knowledge Expert (

Real Lean-Agile with DevOps and Automation Testing
Learn how you can leverage Knowledge Expert’s cloud based automation testing solution for Pega. Accelerate the velocity and agility of your scaled agile implementation by creating tests without effort and training. Test drive fully automated regression tests suites in matter of minutes to drive better business outcomes.


Intelligent Business Process Automation (iBPA)
Intelligent Business Process Automation (iBPA) is capturing mindshare and is one of the most disruptive developments across industries. LTI, with its rich experience in this domain and a well thought out framework MOSAIC.Automation, helps clients embark on this journey and be successful. Come and visit us to learn more.

MuleSoft (

4x Faster Connectivity with MuleSoft's Anypoint Platform
To provide exceptional customer service, organizations need to be able to tap into customer data trapped in siloed systems scattered across the enterprise. MuleSoft’s Anypoint Platform enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, or device and eliminate time spent on complicated integration projects.

Perficient (

Pega Robotics Delivery Demo from Perficient
Perficient’s Pega Robotics expertise is on display through an insurance claims approval use case. Leveraging two discrete robotics integrations – one web-based automation and one desktop application automation – this demo showcases the power of Pega Robotics and its seamless integration into a case management flow.

QA Consulting (

Privacy Impact Assessment - Management and Reporting Framework
This framework developed by QA Consulting provides organizations with a foundation for the reporting and auditing of Privacy Impact Assessment (PIA) steps within data security governance including the overarching management/reporting layer supporting PIA compliance and process and flexible and auditable means of managing and executing requests under the provisions of legislative guidance.

Quavo, Inc. (

Quantum Core
Quantum Core – Accelerate Pega implementations with Quantum Core, a complementary suite of rule types to jump start projects. We’ll highlight our Quantum Questionnaire and Case Roll-up rule types. Quantum Fraud Disputes – The next evolution in Fraud/Disputes processing to efficiently recover losses with complete claim fulfillment automation.

RuleTek (

Contract Management and Machine Health Frameworks
RuleTek’s Contract Management framework allows users to intelligently assemble, publish, and orchestrate the lifecycle of use-case specific documents with ease by utilizing Docusign and being mobile ready. RuleTek’s Machine Health framework harnesses the power of predictive analytics and decision management to monitor asset health in real time, predict machine failures, and automate maintenance.

Ruletronics (

Disability Claims Management (DCM)
This strategic application is designed to manage end-to-end STD & LTD claims for insurers/TPA's with early claim intervention strategies that reduce claims management lifecycle and decrease disability duration. It leverages pre-built guided processes, official disability guidelines, omnichannel communications, e-forms powered by DocuSign, e-payments via PayPal, Fitbit integration, Dashboards, and performance reports.

Verifi, Inc. (

Cardholder Dispute Resolution Network (CDRN)
Verifi’s award-winning product enables near real-time communication between the merchant and issuer, to resolve fraud and non-fraud disputes before they become a chargeback. With Verifi’s solution, banks and merchants can work together to build a better ecosystem to handle disputes, reduce chargebacks, minimize cardholder confusion, and create a better customer experience.

WalkMe (

WalkMe is a Digital Adoption Platform that instantly simplifies your Pega environments. WalkMe customers report 30-70% reduction in support requests, 15-51% faster training time and double-digit increase in user satisfaction. WalkMe's award-winning, context-intelligent technology boosts adoption by providing an effortless and personalized user experience.

See What's Inside

Learn how Pega is empowering the future in PegaWorld’s Tech Pavilion where you can see more than 100 product demos, engage with product experts and get your hands on Pega technology | 0:34

Robotic Automation

Learn how robotic automation and intelligence can unlock the full potential of your organization’s people, process, and technology | 0:38


Learn first-hand from the experts why the Pega Cloud empowers customers with the fastest time-to-value | 0:32

UX Design

Learn how Pega's scalable applications deliver consistent and cohesive customer experiences | 0:34