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PegaWorld iNspire
June 9-11, 2024 | Las Vegas

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Session: Client-Led

How RBC Spearheaded PegaForce: A Groundbreaking Implementation Integrating Pega with Salesforce

Date and Location

June 9, 2024, 12:00AM - 12:00AM EDT

Speaker(s)

  • Becky Meisenheimer
    Director, Business Process Management
    RBC
  • Rohit Gupta
    Director, WealthX
    RBC

RBC had the objective to provide a 360-degree customer view on a unified platform. The company was able to use DX API services to retrieve data and display it within Salesforce using the Pega Process Extender for SF Lightening. Join this session to see how RBC established guidelines to develop future Pega applications across geographies – all to optimize reuse and ensure rule compatibility for performing DX API operations. This strategic integration marries Pega Case Management finesse with Salesforce's record-handling precision.



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