Hands-on training

Take advantage of powerful learning opportunities only available at PegaWorld.

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Stay current. Add a skill to your CV. Discover new ways tackle your most challenging projects. Led by expert instructors, our hands-on training courses are designed with your success in mind.

Note: Hands-on training courses are offered on Sunday, June 3, 2018 to PegaWorld attendees only for an additional fee of $200 per course. Pre-registration is required.


Morning 9:00am - 12:30pm

System Administration: Securing and Maximizing Your Environment

Are you responsible for maintaining the health and security of systems installed in your organization? In this course, learn about Pega best practices and Platform features to safeguard the confidentiality, integrity, and availability of your applications.

Pega Customer Service Overview

The Pega Customer Service application gathers data and anticipates customer needs, creating a consistent and personalized experience for each customer. In this hands-on course, you’ll explore its omni-channel capabilities and learn how to take advantage of new enhancements in mobile, social, chat, and co-browse functionality.

Pega 7 Platform Overview

This hands-on course provides an introduction to Pega Platform software. Interact with a basic application to fully realize the benefits of Pega’s powerful, unified technology. Learn how business users and developers can work together to design and build enterprise applications that support digital transformation.

Pega Marketing Overview

Today’s consumers have unprecedented power and influence. To stay ahead, companies have to market the right way. Learn how the Pega Marketing application can help you engage directly with each of your customers via next-best-action recommendations – anticipating needs in real time and delivering consistent, contextually relevant offers. Explore how Pega Marketing decision strategies combine customer data with analytics to improve upsell, cross-sell, and retention across any channel or touchpoint.

Pega Workforce Intelligence and Pega Robotic Automation Overview

Explore the powerful capabilities of Pega Workforce Intelligence and Pega Robotic Process Automation technology. Hands-on exercises and lectures show you how to use these applications to make data-driven decisions and optimize high-volume tasks.

Afternoon 1:30pm - 5:00pm

Using Agile Methodology to Empower Business Users

This interactive course combines lecture, discussion, group activities, and product demonstrations to provide a clear understanding of what it means to be an empowered business owner. Learn how Pega's Agile Workbench and the Pega Agile Studio option support Scrum and Continuous-DCO to deliver rapid results and better value than traditional waterfall projects.

Pega Sales Automation Overview

The Pega Sales Automation solution optimizes efficiency and effectiveness in every stage of the sales lifecycle. In this course, you’ll learn about AI-based guidance, process automation from lead to fulfillment, and giving users the flexibility to adapt sales processes. Through lectures and hands-on exercises, you’ll build a sales organization and add customer entities such as accounts and contacts.

Pega Platform Overview

This hands-on course provides an introduction to Pega Platform software. Interact with a basic application to fully realize the benefits of Pega’s powerful, unified technology. Learn how business users and developers can work together to design and build enterprise applications that support digital transformation.

Pega Customer Decision Hub Overview

Learn how to use CRM technology to capture the context of each customer interaction in marketing, sales, and service. We’ll show you how to combine data-driven analytics that intelligently suggest likely customer behaviors with real-time decisioning that recommends the next best action.

Pega Workforce Intelligence Pega and Robotic Automation Overview

Explore the powerful capabilities of Pega Workforce Intelligence and Pega Robotic Process Automation technology. Hands-on exercises and lectures show you how to use these applications to make data-driven decisions and optimize high-volume tasks.


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