Customer Engagement Summit 2017: Sydney
Customer Engagement Summit: Insights, Action, Change
Join us on March 16th to discover how leading brands are adapting and using disruptive technologies to drive customer engagement and operational efficiency across the organization.
Register now to:
- Hear thought-provoking case studies from brands including Commonwealth Bank of Australia
- Learn how to connect sales, service and marketing to build an agile enterprise that can allow you to rapidly respond to market changes
- Join your peers to share experiences, lessons learned, and hear best practices from some of the world’s leading companies
Thursday, March 16th, 2017
8:15am – 12:00pm
The Westin Sydney Ballroom
1 Martin Place, Sydney
NSW 2000, Australia
8:15am – 9:00am
Registrations, Breakfast & Networking
9:00am – 9:10am
Welcome – Scott Leader, Managing Director ANZ, Pegasystems
9:10am – 9:40am
Keynote Presentation – Don Schuerman, CTO & VP Product Marketing, Pegasystems
9:40am – 10:30am
10:30am – 11:00am
11:00am – 11:30am
Customer Case Study Presentation – Andrew McMullan, GM Customer Decisioning, Commonwealth Bank of Australia
11:30am – 12:00pm
Customer Case Study Presentation – TBC
Thank you & Closing Remarks
* Registrations from non-sponsoring Pega partners are limited to one per organisation and a fee is chargeable. Please contact your Pega Strategic Alliance Executive for more information.
Managing Director Australia & New Zealand, Pegasystems
Scott Leader is Managing Director, Australian & New Zealand at Pegasystems. Scott is an experience senior executive with over 20 years of experience working the across Asia Pacific, Americas and European regions. Scott has an extensive network of contacts and a detailed appreciation of the global business landscape. Scott is a skilled strategist and leader and has a proven track record of delivering successful commercial outcomes.
CTO & Vice President, Product Marketing, Pegasystems
Don is responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, robotics, business process management, cloud and CRM.
General Manager, Customer Decisioning, CBA
Leading the delivery of world-class data, analytics and decisioning capabilities to enhance and secure the financial well-being of customers and businesses, in the moments that matter for them. Responsible for the overall delivery of Customer Decisioning capability across Retail, Small Business and Wealth customers at CBA.
Prior to joining CBA, Director of Customer Analytics & Decisioning at RBS, Andrew was responsible for the delivery of Data, Analytics, Customer Decisioning, Customer Contact, Pricing Strategy and Customer Value Management for the Retail Bank and Small Business portfolio for all brands within RBS. Prior to that (in what seems a lifetime ago) he spent his formative years working in Academia (as a lecturer in Mathematics and Statistics) before spending a few years leading the Rating and LGD methodology team at UBS Investment Bank.
Managing Director of R&D, Technology & Innovation at Accenture
Justin brings twenty years of management and high tech experience, in areas ranging from research and development engineering, analog and digital signal processing, embedded systems development, product management, high speed digital networks, large scale entertainment systems, mobile and web application deployment, and interactive multimedia installation technologies. He hold two U.S. Patents, four pending U.S. Patents, and has written a number of technical papers within these areas of research.
Justin regularly presents on subjects pertaining to digital, media and marketing futures to both local and international audiences.
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