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When: March 12

Where: Australian National Maritime Museum, Sydney

A slick mobile app isn’t enough. A cool new chatbot won’t get you there. For true digital transformation – the kind achieved by the world’s most successful brands – your organization can’t just follow the trends. You need to become future empowered.

Join us on March 12 and discover how to:

  • Revolutionize customer engagement with AI. Deliver incredibly seamless, personalized experiences – before your competitors do.
  • Embrace the future of work. People + robots = optimal outcomes for all.
  • Become an agile enterprise. Harness low-code solutions to work faster and smarter.

This is the only Sydney event in our 2018 global series. Don’t miss exclusive networking opportunities, real-life success stories from leading companies, and expert advice on making digital transformation a reality. Register now!

Download event agenda

Enter onsite for the chance to win a return economy flight to Las Vegas, three nights’ accommodation and a ticket to PegaWorld 2018 (3-6 June). Terms and Conditions apply.

Hear From Our Industry Leaders

Tom Libretto

Tom Libretto

Chief Marketing Officer, SVP, Pegasystems
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Tom Libretto
Chief Marketing Officer, SVP, Pegasystems
Tom Libretto

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.

While at JPMC, Tom was responsible for defining and executing digital transformation initiatives for the firm, directing digital marketing, social media, brand activation, email marketing, marketing automation, CRM/Business Intelligence, web, mobile, sales enablement, and marketing operations.

Zoran Brzakovic

Zoran Brzakovic

Chief Information Officer – ACSO
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Zoran Brzakovic
Chief Information Officer – ACSO
Zoran Brzakovic

Zoran is the Chief Information Officer at ACSO, having previously worked in a variety of ICT and Operational roles across the Criminal Justice, Health, Government and Supply Chain industries. His vision for the last several years is to improve community safety through the entrepreneurial use of technology. He has been with the organisation for 18 months and is launching a Pega based Customer Management System in February.

He has established a Pega practice within ACSO, after using a partner to orchestrate the first stages of ACSO’s CMS called ‘OSCA’. The system centres on clients who have been in (or at risk of falling into) the criminal justice sector. It connects Courts, Corrections, Police and Social Services sector in an easy to use interface.

The internal team are now busy working on migrating a number of different programs from their legacy systems, with the goal of building a rich repository where ACSO can leverage other Pega technologies like RPA, AI and Predictive Analytics.

Zoran believes that client-centricity is the key to information-led transformation at the individual level. Having an ability to seamlessly connect Government, the Social Services and the Customer with ACSO in the middle has propelled ACSO’s business and stakeholder management onto a new level.

Andrew Vickers

Andrew Vickers

Chief Operating Officer, Rabobank
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Andrew Vickers
Chief Operating Officer, Rabobank
Andrew Vickers

Andrew has over 20 years’ experience working in the Technology, Banking and Finance industries; the last 14 years being with Rabobank. With this background, Andrew brings with him a vast knowledge and expertise in the areas of Technology, Banking Operations, Operational Risk, BCM, Security and Consulting.

Andrew holds a degree in Computer Science & Business Management as well as certificates in Risk and Information Systems.

Adam Kersivien

Adam Kersivien

Regional Director of Pegasystems Consulting-APAC
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Adam Kersivien
Regional Director of Pegasystems Consulting-APAC
Adam Kersivien
Adam Kersivien has over 20 years’ experience in the information technology sector, delivering transformation success to Customers in Finance, Insurance, Telecommunications, Media, Federal and State Government. Currently, he is the Regional Director of Pegasystems Consulting-APAC, leading a Consulting organization with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation, and Operations.
Luke Mccormack

Luke McCormack

Vice President & Managing Director, Asia Pacific, Pegasystems
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Luke McCormack
Vice President & Managing Director, Asia Pacific, Pegasystems
Luke Mccormack

Luke McCormack is the Vice President & Managing Director of the Asia Pacific Region for Pegasystems, where he is responsible for business growth and driving client success. He manages the Sales and Consulting groups located across Australia and New Zealand, ASEAN, and Greater China.

Luke brings over 20 years of successful software experience to Pegasystems, having worked with organisations such as Accenture and Citibank. He was a foundation member of the companies Asia Pacific operations, and during his time has been responsible for building out the APAC Professional Services business, the APAC Sales Organisation, and entry into new markets in ASEAN and Greater China. Earlier in his career, Luke served as a software engineer in the Australian Banking Industry.

Luke holds a Bachelor Degree in Economics and a Graduate Diploma in Business from the University of New England.

Stephanie Louis

Stephanie Louis

Director, Mobile Technology, Mobility, Pegasystems
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Stephanie Louis
Director, Mobile Technology, Mobility, Pegasystems
Stephanie Louis
Stephanie Louis has over 15 years of experience in the information technology sector, concentrating on delivering great products that help organisations become more efficient and increase customer engagement. Currently, she is the Director of Mobile Technology ensuring that all of the Pega products create a compelling consumer experience across all channels.
Richard Schultz

Richard Schultz

Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
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Richard Schultz
Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
Richard Schultz
Richard is an analytics professional with nine years’ experience at Foxtel in various business intelligence roles. His current responsibilities include serving as product owner for Next Best Action, implemented in partnership with Pegasystems and Accenture, as well as supporting Foxtel’s Sales and Customer division with agile reporting solutions and actionable insights. Richard specialises in churn and value measurement, to help drive innovation and efficiency in customer management.
John Cassidy

Dr. John Cassidy

Managing Director, Accenture
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Dr. John Cassidy
Managing Director, Accenture
John Cassidy

Dr. John Cassidy leads Accenture’s Cloud First Applications group in ANZ. He helps organisations develop strategies and solutions that use Digital and the Cloud to further their business goals. He has delivered numerous innovative engagements in the field for major global consumer brands in Media, Sport, Telco, Consumer Electronics and Financial Services.

In the past 20 years, John has operated in over 25 countries. He is a regular speaker in the press contributing articles in journals such as SMH, Sky Business News, Financial Review, BRW, ARN, Financial Times, Mobile Europe and Total Telcom.

Prior to Accenture, John was an academic, specializing in product innovation and the author of numerous research papers on the subject.

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Event Agenda

8:00am - 9:00am

Registration & Breakfast

9:00am - 9:15am

Welcome Address

Luke McCormack, VP & MD, APAC, Pegasystems
CES Sydney 2018: Welcome Address by Luke McCormack (Video)
Watch the video
CES Sydney 2018: Welcome Address by Luke McCormack (Presentation)
Download the presentation slides
9:15am - 9:40am

Keynote - Digital Transformation for Real

Tom Libretto, CMO, SVP, Pegasystems
CES Sydney 2018: Keynote - Digital Transformation for Real by Tom Libretto (Video)
Watch the video
9:40am - 10:10am

Customer Engagement Live Demo

Stephanie Louis & David Burke, Pegasystems
CES Sydney 2018: Customer Engagement Live Demo – Stephanie Louis & David Burke (Video)
Watch the video
CES Sydney 2018: Customer Engagement Live Demo – Stephanie Louis & David Burke (Presentation)
Download the presentation slides
10:10am - 10:40am

Automation Done Right

Dr. John Cassidy, Managing Director, Accenture
10:40am - 11:10am

Women in Technology Panel

Panel facilitated by Adam Kersivien, Senior Regional Delivery Director, APAC, Pegasystems
CES Sydney 2018: Women in Technology Panel
Watch the video
11:10am - 11:40am

Networking Break & Morning Tea

11:40am - 12:10pm

Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs

Richard Schultz, Head of Operational Performance and Insights, Sales and Customer Division, Foxtel
CES Sydney 2018: Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs (Video)
Watch the video
CES Sydney 2018: Revolutionizing Customer Retention: How Foxtel Drove Up Retention Rates and Reduced Costs (Presentation)
Download the presentation slides
12:10pm - 12:40pm

ACSO: What would a Not-for-Profit that services current and former offenders want with a Pega platform?

Zoran Brzakovic, CIO, ACSO
12:40pm - 1:10pm

Rabobank Drives Digital Transformation -- Across Business Lines and Countries -- Via a Unified CRM Strategy

Andrew Vickers, COO
CES Sydney 2018: Rabobank Drives Digital Transformation – Across Business Lines and Countries – Via a Unified CRM Strategy (Video)
Watch the video
CES Sydney 2018: Rabobank Drives Digital Transformation – Across Business Lines and Countries – Via a Unified CRM Strategy (Presentation)
Download the presentation slides
1:10pm - 1:20pm

Close

Luke McCormack, VP & MD, APAC, Pegasystems
1:20pm

Networking & Lunch

2:00pm - 5:00pm

Bootcamp - Pega Workforce Intelligence & Pega Robotic Automation Overview

Pete Whitaker & Steve Youles, Pegasystems