Customer Engagement Summit 2017: Sydney



Customer Engagement Summit: Insights, Action, Change


Join us on March 16th to discover how leading brands are adapting and using disruptive technologies to drive customer engagement and operational efficiency across the organization.

Register now to:

  • Hear thought-provoking case studies from brands including Commonwealth Bank of Australia
  • Learn how to connect sales, service and marketing to build an agile enterprise that can allow you to rapidly respond to market changes
  • Join your peers to share experiences, lessons learned, and hear best practices from some of the world’s leading companies

Watch highlights from our London event for a sneak peek of what to expect in Sydney.


Event Details

Thursday, March 16th, 2017

8:15am – 12:00pm

The Westin Sydney Ballroom

1 Martin Place, Sydney
NSW 2000, Australia

Registration is now closed.

We look forward to seeing you there.


8:15am – 9:00am
Breakfast & Networking

9:00am – 10:30am
Customer Engagement Summit Presentations

10:30am – 11:00am
Networking Break

11:00am – 12:00pm
Customer Engagement Summit Presentations

Thank you & Closing Remarks


Scott Leader

Scott Leader

Managing Director Australia & New Zealand, Pegasystems

Scott Leader is Managing Director, Australian & New Zealand at Pegasystems. Scott is an experience senior executive with over 20 years of experience working the across Asia Pacific, Americas and European regions. Scott has an extensive network of contacts and a detailed appreciation of the global business landscape. Scott is a skilled strategist and leader and has a proven track record of delivering successful commercial outcomes.

Don Schuerman

Don Schuerman

CTO & Vice President, Product Marketing, Pegasystems

Don is responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, robotics, business process management, cloud and CRM.

View the presentation

Andrew McMullan

Andrew McMullan

General Manager, Customer Decisioning, CBA

Leading the delivery of world-class data, analytics and decisioning capabilities to enhance and secure the financial well-being of customers and businesses, in the moments that matter for them. Responsible for the overall delivery of Customer Decisioning capability across Retail, Small Business and Wealth customers at CBA.

Prior to joining CBA, Director of Customer Analytics & Decisioning at RBS, Andrew was responsible for the delivery of Data, Analytics, Customer Decisioning, Customer Contact, Pricing Strategy and Customer Value Management for the Retail Bank and Small Business portfolio for all brands within RBS. Prior to that (in what seems a lifetime ago) he spent his formative years working in Academia (as a lecturer in Mathematics and Statistics) before spending a few years leading the Rating and LGD methodology team at UBS Investment Bank.

View the presentation

Justin Baird

Justin Baird

Managing Director of R&D, Technology & Innovation at Accenture

Justin brings twenty years of management and high tech experience, in areas ranging from research and development engineering, analog and digital signal processing, embedded systems development, product management, high speed digital networks, large scale entertainment systems, mobile and web application deployment, and interactive multimedia installation technologies. He hold two U.S. Patents, four pending U.S. Patents, and has written a number of technical papers within these areas of research.

Justin regularly presents on subjects pertaining to digital, media and marketing futures to both local and international audiences.


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