Customer Engagement Summit 2017: Munich


Customer Engagement
Roadshow 2017

Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.


On November 13th and 14th, 2017, learn how our innovative technologies can be successfully used by our customers to strengthen customer loyalty and increase operational efficiency.

Register now to:

  • Industry Networking: 300+ business and technology experts meet to exchange their experiences in interactive sessions on topics such as artificial intelligence and robotics and to gain insights into use and business cases.
  • Learn how to connect your sales, service and marketing to build an agile enterprise that can enable you to rapidly respond to market changes.
  • Also come visit us on November 13th to hear how your Industry is tackling Customer Engagement and Operational Efficiency..


Watch highlights from the Customer Engagement Summit in Stuttgart for a sneak peek of what to expect in Munich. (English) | 2:50


Register Now

November 13th and 14th, 2017

BMW Welt

AM Olympiapark 1
80809 Munich

November 13th

Registrations & Networking

2:30pm – 6:00pm
Industry Breakout Presentations

Dinner & Networking

Download full agenda

November 14th

Registrations & Networking

11:00am – 5:30pm
Customer Engagement Summit Presentations

Drinks & Networking

Download full agenda

If you require accommodation, below are links to a number of hotels in close proximity to BMW World:

* Please note this event is free of charge to attend.


Tom Libretto

Tom Libretto

Chief Marketing Officer, SVP, Pegasystems

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.

While at JPMC, Tom was responsible for defining and executing digital transformation initiatives for the firm, directing digital marketing, social media, brand activation, email marketing, marketing automation, CRM/Business Intelligence, web, mobile, sales enablement, and marketing operations.

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