Customer Engagement Summit Munich

Make better decisions in real time. Get work done faster. Smash organizational silos. That’s what we’re here to help you do. Join us in Munich to learn how leading brands are partnering with Pega to drive breakthrough results with AI and intelligent automation.

 4-5 November, 2019

 Sofitel, Munich

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"Pega is helping us getting future-ready by driving automation, ensuring end-to-end integration and increasing efficiency…"

Anna Gleiss Head of Master Data, Siemens AG

Transform engagement. For real.

What separates winning brands from just-OK brands? Customer experiences. But moving the dial from mediocre to how-is-that-even-possible experiences takes more than great people. It takes great technology.

Join us in Munich to hear from experts and global brands who are achieving breakthrough results with AI-driven customer engagement and intelligent automation. Discover how they’ve automated processes, cut costs, and future-proofed their technology investments – and how you can do the same quickly and repeatably – with our unified platform.

Experience industry-leading solutions in action:

Speakers


Gia-Thi Nguyen Head of Operational Excellence, Siemens AG

Gordon Jackson Head of Customer Decisioning Programme, Royal Bank of Scotland

Kristina Sevastyanova Customer Journey Expert, Sberbank

Patrick Förster Head of Online Sales, DAK-Gesundheit

David Stevens VP & Chief Information Officer, Munich Re New Ventures

Marcus Storbeck Project Manager and Product Owner DAKSale, DAK-Health

René Schlagentweith Head of Planning and Management, DAK-Health

Tilo Franzen Head of the Acquisition Systems Department, DEVK
Harald Esch

Harald Esch Vice President & Managing Director, DACH, Pegasystems GmbH

Jeff Nicholson Global Head of CRM, Pegasystems

Agenda

Download the full agenda

4 November

1:00 PM

Registration and coffee
Open Accordion Close Accordion

1:30 PM

Industry Welcomes
Open Accordion Close Accordion

2:00 PM

Strategy Breakout Sessions
Open Accordion Close Accordion

2:30 PM

Strategy Breakout Sessions / Live Demos
Open Accordion Close Accordion

3:00 PM

Coffee Break / Networking
Open Accordion Close Accordion

3:30 PM

Strategy Breakout Sessions / Live Demos
Open Accordion Close Accordion
Open Accordion Close Accordion
  • Anna Gleiss, Head of Master Data, Siemens AG
  • René Schlagentweith, Head of Planning and Control Customer Management, DAK-Gesundheit
  • Tilo Franzen, Head of Acquisition Systems for Sales, DEVK
  • Kristina Sevastyanova, Customer Journey Expert, Sberbank
  • Philippe Gilles, Supply Chain Integration Manager, Richemont International SA
Open Accordion Close Accordion
  • Simeon Weibler, Senior Project Manager / Solution Architect, Siemens AG
  • Gordon Jackson, Head of Customer Decisioning, Royal Bank of Scotland
  • Marcus Storbeck, Project Manager and Product Owner DAKSale; Patrick Förster, Online Sales, DAK-Gesundheit
  • Christina Herweg, Design Thinking Coach Portfolio & Partner Management, DB Systel GmbH

5:30 PM

Closing remarks
Open Accordion Close Accordion

6:30 PM

Networking Evening Event
Open Accordion Close Accordion

Exquisite Networking Dinner

Pega is delighted to invite all attendees to join for drinks and dinner in the heart of Munich. However, due to limited capacities, dinner registration is only valid after confirmation by e-mail.

5 November

Harald Esch, Vice President & Managing Director, DACH, Pegasystems GmbH

Open Accordion Close Accordion

Jeff Nicholson, Global Head of CRM, Pegasystems

Open Accordion Close Accordion

Dr. Johannes-Tobias Lorenz, Senior Partner Digital/McKinsey, McKinsey & Company, Inc.

Open Accordion Close Accordion

Florian Binder, Principal Solutions Consultant, Pegasystems
Florian Wolf, Senior Solutions Consultant, Pegasystems
Sebastian Hillig, Senior Solutions Consultant, Pegasystems

11:30 AM

Coffee & Partner Spotlight Talks
Open Accordion Close Accordion
Open Accordion Close Accordion
Siemens

Gia-Thi Nguyen, Head of Operational Excellence, Siemens AG

Open Accordion Close Accordion

David Stevens, VP & Chief Information Officer, Munich Reinsurance Company Canada Branch (Life)

1:00 PM

Customer Success Story
Open Accordion Close Accordion

1:30 PM

Lunch & Networking
Open Accordion Close Accordion

Additional Program: 5 November

Open Accordion Close Accordion

The Bootcamp training is a deep-dive learning opportunity. Attendees experience demo’s of the latest Pega technology and discover how to get the most from our digital transformation software. Pre-registration is required so sign up now to secure your seat!

Open Accordion Close Accordion

Pega Academy is offering on-site certification exams at CES for FREE for exam-ready individuals. There’s limited seats available and pre-registration is required so sign up now to secure your seat!

Open Accordion Close Accordion

We invite our partners to an insightful discussion on the latest Pega topics.

Location Details

Sofitel Hotel Munich Bayerpost

Bayerstraße 12
Munich, 80335

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