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Customer Engagement Summit Munich

Thanks to all who joined us on 4th & 5th November. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.

"Pega is helping us getting future-ready by driving automation, ensuring end-to-end integration and increasing efficiency…"

Anna Gleiss Head of Master Data, Siemens AG

Download the videos and presentation decks

4 November

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Anna Gleiss, Global IT Head of Master Data, Siemens
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René Schlagentweith, Head of Planning and Control Customer Management, DAK-Gesundheit
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Tilo Franzen, Head of Acquisition Systems for Sales, DEVK
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Kristina Sevastyanova, Customer Journey Expert, Sberbank
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Philippe Gilles, Supply Chain Integration Manager, Richemont International SA
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Simeon Weibler, Senior Project Manager / Solution Architect, Siemens
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Gordon Jackson Head of Customer Decisioning, Royal Bank of Scotland
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Marcus Storbeck Project Manager and Product Owner DAKSale; Patrick Förster Online-Vertrieb, DAK-Gesundheit
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Christina Herweg, Portfolio & Partner Management, DB Systel GmbH

5 November

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Jeff Nicholson, Global Head of CRM, Pegasystems
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Dr. Johannes-Tobias Lorenz, Senior Partner Digital/McKinsey, McKinsey & Company, Inc.
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Christian Schacht, VP of Digital Customer Experience, Capgemini
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Nicolette Du Toit, Sales Director, Cognizant; Thomas Weber, Client Partner, Cognizant
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Jaime Conejo Verheijden, Practice Engagement Manager, Digital Process Automation, Infosys DACH & Nordics; Panchdev Sharma, Industry Principal, Digital Process Automation, Infosys Germany
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Gail Armstrong, Head of Invoice 2 Cash GB & IE, Siemens AG; Ervin Lang, Managing Director, Saltech Consulting
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Florian Binder, Principal Solutions Consultant; Florian Wolf, Senior Solutions Consultant; Sebastian Hillig, Senior Solutions Consultant, Pegasystems
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Gia-Thi Nguyen, Head of Operational Excellence, Siemens Digital Industries
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Angelo Fentener van Vlissingen, Product Owner; Jan Pieter Honkoop, Product Owner, Transavia
Premier Sponsor
Capgemini
Presenter Sponsors
Cognizant logo
Exhibitor Sponsors
Knowledge Expert
KPMG
Wipro
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