Customer Engagement Summit Paris

Make better decisions in real time. Get work done faster. Smash organizational silos. That’s what we’re here to help you do. Join us in Paris to learn how leading brands are partnering with Pega to drive breakthrough results with AI and intelligent automation.

 21 January, 2020

 8:30 AM - 1:30 PM CET

 Paris, France

Register now

Transform engagement. For real.

What separates winning brands from just-OK brands? Customer experiences. But moving the dial from mediocre to how-is-that-even-possible experiences takes more than great people. It takes great technology.

Join us in Paris to hear from experts and global brands who are achieving breakthrough results with AI-driven customer engagement and intelligent automation. Discover how they’ve automated processes, cut costs, and future-proofed their technology investments – and how you can do the same quickly and repeatably – with our unified platform.

Experience industry-leading solutions in action:


James Dunlop Head of Decisioning & Digital, Royal Bank of Scotland

Olivier Duboucheron Head of IT & Data of the # INNOVE2020 program of Natixis Assurances, a subsidiary of #Natixis, Groupe BPCE

Kristyn Lau Transformation Leader, Former Sr. Manager Warranty, Nissan NA

Nicolas Henin Chief Commercial Officer, Transavia

Iván Lastra Senior Customer Base Marketing Manager, Vodafone Spain

Georges Anidjar Vice President & Managing Director, Western Europe, Pegasystems

Jeff Nicholson Global Head of CRM, Pegasystems


8:30 AM

Welcome, gourmet breakfast, networking and discussion with experts at the SmartBar
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A welcome note from Georges Anidjar, VP, Southern and Western Europe, Pega.

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Jeff Nicholson,
Global Head of CRM, Pega

The Heart of the Digital Transformation

Vision of a future-proof architecture for the next phase of digital transformation.

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Olivier Duboucheron,
Head of IT & Data of #INNOVE2020 program from Natixis Assurances, subsidiary of #Natixis

#INNOV2020 program: the BPCE group is ready to disrupt the “bankinsurance” market!

Based on Pega platform, Natixis Assurances rethinks its whole customer experience to become the leader in its industry.

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Iván Lastra
Senior Customer Base Marketing Manager, Vodafone Spain

Always on Marketing transformation

Vodafone's digital transformation with Pega Marketing: steps, results and feedback.

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Kristyn Lau
Transformation Leader, Former Sr. Manager Warranty, Nissan

Digitization of Automotive aftermarket processes

Backed-up by outstanding results.

Coffee break, networking and discussion with expert at the SmartBar.

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François Ducrot
Head of Pega Center of Excellence, Sopra Steria

How to ensure an ambitious continuous digital transformation

With fifteen years of experience, feedback, and with the support of its Center of Excellence dedicated to Pega, Sopra Steria offers an approach to digital transformation that uses the full power of the platform:

  • The development of ambitious but objective and credible trajectories for a gradual transition dedicated to the trades
  • The orchestration of fully integrated agile / devops projects to build solutions with high added value and deploy them continuously
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Yann Holly

Jean-Michel Levy
Senior Manager – head of Pega French Practice, DXC Technology

Issues of the digital transformation of a public sector company
How CSTB began its business transformation process with Pega, accompanied by the DXC Centre of Expertise on its CRM integration project

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How digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers.

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James Dunlop
Head of Decisioning & Digital

Transform customer interactions with AI while increasing performances and reducing costs.

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Nicolas Hénin
Chief Commercial Officer

Making the connection. How Transavia gives the customer control, making every passenger feel special.

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Georges Anidjar
VP, Southern and Western Europe, Pega

Wrap-up on customers talks and best practices. Which horizon for 2020?

Lunch, networking and discussion with expert at the SmartBar.

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Yann Favre
Project Manager, CDiscount

Johanna Michel
Pega Marketing Consultant, Oligos

How CDiscount became autonomous with Oligos

Oligos accompanied CDiscount on its Pega projects for two years. The organizational model thus made CDiscount autonomous for the continuation of Pega projects. Today, Oligos' interventions are carried out exclusively on the basis of expertise and targeted support.

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Adrien Zamani
Principal System Architect, Lyance

Johan Grall
Lead System Architect, Lyance

How to Automate Your Customer Relationship Using Natural Language Processing "NLP"
Email is a key and essential element of your customer relationship. It is used at all times of the Customer's life cycle. However, it is not enough to communicate with him, today we must personalize the interaction according to the customer context and journey. Thanks to NLP and automation, it is possible to go further in the personalization of email loops. Come discover how tomorrow’s "augmented company" meets their hyper connected customer requirements.

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  • AI-Powered 1:1 Customer Engagement - Path to Excellence
  • AI supporting omnichannel customer service
  • Pega Infinity Low Code Factory
  • Capgemini Workshops - Customer Experience
  • Pega Bootcamp: Next-Best-Action
  • User group

Book now your CES Afternoons workshop session

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Location Details

Palais Brongniart

16 Place de la Bourse
75002 Paris, France