Customer Engagement Summit 2017: Paris



Customer Engagement in a Digital World


Join us on February 1st to discover how customer experience in a digital world is bringing sales, service and marketing together to provide a seamless customer journey. April, Cisco, Ford, Société Générale and Transavia will share their experiences of working with Pega software.

Register now to:

  • Learn how robotic automation and next generation CRM can ensure flawless customer engagement
  • Hear from leading brands and industry experts on how they are achieving results and see the technology that powers their success
  • Share experiences and best practices while networking with your peers


Event Details

Wednesday, February 1st, 2017

1:00pm – 5:45pm

Etoile Saint-Honoré

21-25, rue Balzac
75008 Paris


Registrations & Networking

2:00pm – 5:45pm
Customer Engagement Summit Presentations. Including April, Cisco, Ford, Société Générale and Transavia sharing real-life examples on how they are working with Pega software to revolutionize their customer engagement.



Alan trefler

Alan Trefler

Founder and CEO, Pegasystems

In a three decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Watch the video | View the presentation

Georges Anidjar

Georges Anidjar

Managing Director, Western Europe, Pegasystems

Georges Anidjar has had over 20 years’ experience in the information technology sector.

Georges has a passion of delivering customer-facing applications to many well-known brands and has allowed business visionaries to leverage technologies such as mobile, cloud, social, IOT, Robotics and analytics to support and innovate how their organizations interact with their customers.


Manuel Jacquinet

Manuel Jacquinet

Editor-in-chief of En-Contact magazine and Founder of Experience Client – The French Forum

Customer service and call center specialist for 18 years, editor-in-chief of En-Contact magazine, which he founded in 2000, founder of Colorado Conseil consultants, and Colorado, the telemarketing school in 1997, Manuel Jacquinet is a noted expert on customer service, customer experience and call center issues.

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Leo Roeks

Leo Roeks

Director, Global Warranty, Ford Motor Company

Leo Roeks is Director of the Global Warranty Office, Ford Motor Company GmbH, located in Cologne, Germany. In his role he is responsible to lead the global process to reduce warranty spending.

Leo held previous positions in Vehicle Engineering, Product Development, Testing and Team RS (the performance car division of Ford Motor Company) in Germany, Belgium, UK and North America.

Leo has a Master’s degree in Automotive Engineering.

Srinath Unnikrisnan

Srinath Unnikrishnan

Senior Manager IT, Cisco

Srinath is an experienced Senior Engineering Development Manager and Technical Leader with 20+ years of leading application development teams across multiple IT functional domains. He has managed the Supply Chain Mergers and Acquisitions teams through several Integrations and Divestitures. Led large scale Supply Chain Transformation development efforts for a $47B enterprise.

Implemented Agile/Continuous Delivery methodology in Cisco’s Supply Chain Organization.

Srinath holds a BE, Electrical and Electronics from College of Engineering Guindy, Chennai and a MS, Computer Science and Engineering Management from the University of Louisiana at Lafayette.

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Hervé Kozar

Hervé Kozar

Chief Commercial Officer, Transavia France

Age 42, married and father of two children, Hervé Kozor has over 15 years of experience in the airline industry. At Air France-KLM, where he spent 9 years in the European markets, he began working in commercial teams in London, became Commercial Vice-president in Morocco and Algeria and then Managing director of Air France KLM Delta Airlines in Denmark. From 2009 to 2012, he participated in the strategy of the Group as Pricing Vice-president Europe, where he contributed to the restructuring of Air France's short and medium-haul offer. Lastly, since 2013, he is Chief Commercial Officer of Transavia France, in charge of Marketing, Digital, Communications, Sales and Network Strategy of the company.

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Philippe Maire

Philippe Maire

Director of Operations and Customer Relations, April

Philippe has 20 years of experience as an Operations Director in B2B and B2C businesses. He has worked across environmental services (Veolia), high tech (start-up for architects, nine telecom, SFR) and insurance (April). He has specific know-how to transform organizations and processes to deliver growth. He leads change, and mobilizes a team of several hundred people, to boost performance through competition, technological breakthroughs and mergers and acquisitions.

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Arnaud Fournier

Arnaud Fournier

Director of Digital Underwriting, April

Arnaud has more than 12 years experience in the world of IT and insurance and is passionate about transforming the way in which the company is engaging with customers by leveraging technology.

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Fidaa Chaar

Fidaa Chaar

Global Head of Client Services Teams & Digital Transformation Champion, Société Générale

Head of customer service teams at Société Générale Corporate and Investment Banking –SGCIB.

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