Customer Engagement Summit Paris
Make better decisions in real time. Get work done faster. Smash organizational silos. That’s what we’re here to help you do. Join us in Paris to learn how leading brands are partnering with Pega to drive breakthrough results with AI and intelligent automation.
Transform engagement. For real.
What separates winning brands from just-OK brands? Customer experiences. But moving the dial from mediocre to how-is-that-even-possible experiences takes more than great people. It takes great technology.
Join us in Paris to hear from experts and global brands who are achieving breakthrough results with AI-driven customer engagement and intelligent automation. Discover how they’ve automated processes, cut costs, and future-proofed their technology investments – and how you can do the same quickly and repeatably – with our unified platform.
Experience industry-leading solutions in action:
Head of IT & Data of #INNOVE2020 program from Natixis Assurances, subsidiary of #Natixis
#INNOV2020 program: the BPCE group is ready to disrupt the “bankinsurance” market!
Based on Pega platform, Natixis Assurances rethinks its whole customer experience to become the leader in its industry.
Head of Pega Center of Excellence, Sopra Steria
How to ensure an ambitious continuous digital transformation
With fifteen years of experience, feedback, and with the support of its Center of Excellence dedicated to Pega, Sopra Steria offers an approach to digital transformation that uses the full power of the platform:
- The development of ambitious but objective and credible trajectories for a gradual transition dedicated to the trades
- The orchestration of fully integrated agile / devops projects to build solutions with high added value and deploy them continuously
Senior Manager – head of Pega French Practice, DXC Technology
Issues of the digital transformation of a public sector company
How CSTB began its business transformation process with Pega, accompanied by the DXC Centre of Expertise on its CRM integration project
Project Manager, CDiscount
Pega Marketing Consultant, Oligos
How CDiscount became autonomous with Oligos
Oligos accompanied CDiscount on its Pega projects for two years. The organizational model thus made CDiscount autonomous for the continuation of Pega projects. Today, Oligos' interventions are carried out exclusively on the basis of expertise and targeted support.
Principal System Architect, Lyance
Lead System Architect, Lyance
How to Automate Your Customer Relationship Using Natural Language Processing "NLP"
Email is a key and essential element of your customer relationship. It is used at all times of the Customer's life cycle. However, it is not enough to communicate with him, today we must personalize the interaction according to the customer context and journey. Thanks to NLP and automation, it is possible to go further in the personalization of email loops. Come discover how tomorrow’s "augmented company" meets their hyper connected customer requirements.
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