Customer Engagement Summit 2017: Edinburgh


Customer Engagement
Roadshow 2017

Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.


Join us on October 31st at the Waldorf Hotel, Edinburgh to discover the technology behind a “Future Empowered” organization and hear from brands who are using disruptive technologies to drive customer engagement and operational efficiencies.

Register now to:

  • Hear from industry experts on the hottest trends around artificial intelligence and robotics and how you manage complex business processes with elegance and control, unleashing the full potential of your workforce.
  • Learn how to connect your sales, service and marketing to build an agile enterprise that can enable you to rapidly respond to market changes.


Watch highlights from the Customer Engagement Summit in London for a sneak peek of what to expect in Edinburgh. | 2:41


Register Now

Tuesday, 31st October, 2017

12:30pm – 5:45pm

Waldorf Astoria Edinburgh - The Caledonian

Princes Street, Edinburgh EH1 2AB

Agenda Overview

12:30 - 1:30pm
Registrations & Networking

1:30 - 5:45pm
Customer Engagement Summit Presentations

Networking Reception

Download full agenda


Thomas Barker

Thomas Barker

Head of Digital Solutions & Analytics, Royal Bank of Scotland

Thomas Barker leads the Digital Solutions team responsible for web analytics, optimisation and personalisation at the Royal Bank of Scotland. His team’s mission is to instill a culture of Test and Learn throughout RBS whilst using data to improve every digital interaction for all customers and visitors. Prior to taking the helm of Digital Solutions, Thomas led the Performance Media team responsible for the sales driving digital marketing efforts across all RBS banking brands.

Janet Egdell

Janet Egdell

Operations Director & Accountable Officer – Registers of Scotland

Janet leads the registration, transformation and business development within Registers of Scotland, as well as being accountable to the Scottish Parliament for its financial management. Registers of Scotland is a non-ministerial department within the Scottish administration, with responsibility for 18 land, property and judicial registers, underpinning the Scottish economy. Janet chairs the executive management team and has been actively involved in steering the transformation of the business from paper-based to digital over the last three years.

Gillian Docherty

Gillian Docherty

Chief Executive Officer, The Data Lab

Gillian Docherty is chief executive of The Data Lab, one of the eight innovation centres set up by the Scottish Government to enhance innovation and entrepreneurship across Scotland’s key economic sectors. She’s recently been named CEO of the year at the Digital Technology Awards and is also one of the UK’s top ten most influential people in data according to DataIQ.

Rusty Warner

Rusty Warner

Principal Analyst, Forrester Research

Rusty helps organisations ensure their marketing technology investments are aligned with strategies to meet shifting customer expectations and support the BT agenda — technologies, systems, and processes to win, serve, and retain customers. His research focuses on marketing technologies, including customer analytics, cross-channel campaign management, enterprise marketing platforms, real-time interaction management, and digital customer experience delivery.

Rob Walker

Rob Walker

Vice President, Decision Management & Analytics, Pegasystems

Dr. Rob Walker is Vice President, Decision Management at Pegasystems. Prior to the acquisition of Chordiant by Pegasystems in April 2010, he was responsible for managing the strategic direction and development of Chordiant’s industry-leading predictive decisioning technologies. As a member of the office of the CTO, Rob also provided support to Chordiant’s global sales activities and partnership initiatives. Prior to joining Chordiant, Rob spent eight years in positions of increasing responsibility with leading global information technology consulting firm, Capgemini.

Kieran Tarrant

Kieran Tarrant

Managing Director – Pegasystems UK & Ireland

Kieran is Managing Director of Pegasystems in the UK and Ireland. He leads a sales organisation with deep industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation and Operations. Kieran has held a number of leadership positions in Enterprise Software working with many of the UK’s largest and most innovative brands across a variety of industries.

Robin Collyer

Robin Collyer

Marketing & Decisioning Specialist, Pegasystems

Robin is a Marketing & Decisioning Specialist at Pegasystems where he helps some of the world’s largest companies appreciate and adopt the benefits of contextual customer engagement, conversational marketing and next best action. An experienced senior sales and marketing executive, Robin has for the last 20 years led sales and marketing teams at Concrete Media, Aprimo, smartFOCUS and Xerox.

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