Highlights from the Customer Engagement Summit, Paris 2019
The future of Customer Engagement is happening now: Are you ready?
Thank you very much for attending the Customer Engagement Summit, your participation made this a success.
We hope that you found the event inspiring, insightful and that it provided a great networking opportunity.
You will now have seen that to transform customer experience and deliver operational efficiency, the following three points are essential:
- Full integration of all customer interactions with the back office and legacy systems
- Agile adoption to anticipate future evolutions
- Native AI and automation to manage interactions that are becoming increasingly complex
We look forward to meeting you at our next inspiring event.
Video on demand from the 2019 Customer Engagement Summit in Paris:
Surgeon-urologist and neurobiologist, Laurent Alexandre is also a graduate of Science Po, HEC and ENA. Founder and developer of Doctissimo.fr. and a dozen hi-tech companies, he now manages NBIC Finance, a holding company in the NBIC sector. He is the author of several books on the evolution of the world of health, including "La mort de la mort," ,"La défaite du cancer," and "La guerres des intelligences”.
After joining Casino Group, Antoine Piérart joined its subsidiary Cdiscount in 2011 to be in charge and to develop the whole customer experience including the buying process. He is now Product Director (PC, mobile, apps, chatbot) and customer relation.
Antoine Piérart graduated of ESCP Europe.
Jo is founder and Director of Sentio-B, providing advisory services on customer experience innovation as well as coaching development for senior customer experience leaders. She previously enjoyed a career with British Airways spanning 27 year where she held a number of senior leadership roles within the Commercial and Customer experience functions, culminating in Head of Customer Value Management.
In a three-decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.
Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.
Alan founded Pegasystems in 1983 and has built the company into an $841 million provider of strategic applications with nearly 4,500 employees in 30 global offices.
Alan's industry recognition includes The American Business Award's "Software CEO of the Year," the Massachusetts Technology Leadership Council's "Public Company CEO of the Year," and the Babson College Academy of Distinguished Entrepreneurs. He frequently presents to international business and technology audiences at industry conferences and has consulted extensively in the use of advanced technology, the future of software, and customer engagement. In 2017, Alan was appointed to the World Economic Forum’s IT Steering Committee.
With over 20 years experience in the sector of information technology, Georges has always been passionate about customer experience and the impact it can have on an entire organization. It then become obivious for him to start implementing customer contacts applications for major leading brands. He madea strong commitment: Help all visionaires to benefit from technologies such as mobile, cloud, social networks, IoT, robotics and analytics tools; and assist them with innovation and in achieving customer engagement success.