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Customer Engagement Summit Paris

Thanks for your presence on January 21st. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.

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Jeff Nicholson,
Global Head of CRM, Pega

Presentation:
The Heart of the Digital Transformation

Vision of a future-proof architecture for the next phase of digital transformation.

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Olivier Duboucheron,
Head of IT & Data of #INNOVE2020 program from Natixis Assurances, subsidiary of #Natixis

Presentation:
#INNOV2020 program: the BPCE group is ready to disrupt the “bankinsurance” market!

Based on Pega platform, Natixis Assurances rethinks its whole customer experience to become the leader in its industry.

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Iván Lastra
Senior Customer Base Marketing Manager, Vodafone Spain

Presentation:
Always on Marketing transformation

Vodafone's digital transformation with Pega Marketing: steps, results and feedback.

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Kristyn Lau
Transformation Leader, Former Sr. Manager Warranty, Nissan

Presentation:
Digitization of Automotive aftermarket processes

Backed-up by outstanding results.

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How digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers.

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James Dunlop
Head of Decisioning & Digital

Presentation:
Transform customer interactions with AI while increasing performances and reducing costs.

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Nicolas Hénin
Chief Commercial Officer

Presentation:
Making the connection. How Transavia gives the customer control, making every passenger feel special.

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