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Customer Engagement Summit Paris

The future of Customer Engagement is happening now: Are you ready?

  • 29 January, 2019
  • 8:30 AM CET
  • Paris, FR

Why do some organisations get digital transformation right the first time, while others are still chasing success in the midst of digital chaos? Find out at our Customer Engagement Summit, where thought leaders and industry peers will show you how to cut through the hype and deliver real results.

  • Learn which well-intentioned mistakes most companies make – and how to avoid them
  • See how to deliver flawless customer experiences with AI, whilst still staying in control
  • Test-drive powerful technology that lets you engage without limits, automate from end to end, and more

 

If you missed the 2018 Customer Engagement Summit in Paris, click here to watch some of the highlights.

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講演者

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Laurent Alexandre

IA expert and futurologist

Surgeon-urologist and neurobiologist, Laurent Alexandre is also a graduate of Science Po, HEC and ENA. Founder and developer of Doctissimo.fr. and a dozen hi-tech companies, he now manages NBIC Finance, a holding company in the NBIC sector. He is the author of several books on the evolution of the world of health, including "La mort de la mort," ,"La défaite du cancer," and "La guerres des intelligences”.

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Antoine Piérart

Product and Customer Relation Director, Cdiscount

After joining Casino Group, Antoine Piérart joined its subsidiary Cdiscount in 2011 to be in charge and to develop the whole customer experience including the buying process. He is now Product Director (PC, mobile, apps, chatbot) and customer relation.

Antoine Piérart graduated of ESCP Europe.

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Jo Boswell

Founder and Director, Sentio-B

Jo is founder and Director of Sentio-B, providing advisory services on customer experience innovation as well as coaching development for senior customer experience leaders. She previously enjoyed a career with British Airways spanning 27 year where she held a number of senior leadership roles within the Commercial and Customer experience functions, culminating in Head of Customer Value Management.

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Pascal Bianne

CIO, CNP Patrimoine

Pascal joined CNP Patrimoine in 2014 as CIO within CNP Assurances. He graduated from the University of Polytechnique Hauts-de-France, France.

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Hélène Dandine-Roulland

Solutions Director, CNP Patrimoine

After several years at Natixis Assurances, Hélène joined CNP Patrimoine in 2016 and took over the Solutions Director role in 2017. She graduated from the university of Paris X Nanterre, France.

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Alan Trefler

Founder and CEO, Pega

In a three-decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Alan founded Pegasystems in 1983 and has built the company into an $841 million provider of strategic applications with nearly 4,500 employees in 30 global offices.

Alan's industry recognition includes The American Business Award's "Software CEO of the Year," the Massachusetts Technology Leadership Council's "Public Company CEO of the Year," and the Babson College Academy of Distinguished Entrepreneurs. He frequently presents to international business and technology audiences at industry conferences and has consulted extensively in the use of advanced technology, the future of software, and customer engagement. In 2017, Alan was appointed to the World Economic Forum’s IT Steering Committee.

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Georges Anidjar

VP, Southern and Western Europe, Pegasystems

With over 20 years experience in the sector of information technology, Georges has always been passionate about customer experience and the impact it can have on an entire organization. It then become obivious for him to start implementing customer contacts applications for major leading brands. He madea strong commitment: Help all visionaires to benefit from technologies such as mobile, cloud, social networks, IoT, robotics and analytics tools; and assist them with innovation and in achieving customer engagement success.

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Location Details

The Westin Paris – Vendôme

3 Rue de Castiglione

Paris, 75001

Agenda

8:30 AM

Welcome

Gourmet breakfast, networking and discussion with experts at the SmartBar

9:30 AM

Conference Opening

A welcome note from Georges Anidjar, VP, Southern and Western Europe, Pega.

9:40 AM

Pega Expertise: Alan Trefler, Founder and CEO, Pega

The future of Customer Engagement and the impact digital transformation will have on organizations in the short and long term

Alan Trefler, who advises the world’s leading business leaders, shares his vision and strategy.

10:10 AM

CNP Customer Expertise: Pascal Bianne, CIO and Hélène Dandine-Roulland, Solutions Director, CNP Patrimoine

Development of disruptive products and spectacular results with the Lean-Agile method

Pascal and Hélène present the steps of their disruptive product development project and how they have obtained spectacular results thanks to the adoption of the Lean-Agile method.

10:30 AM

Cdiscount Customer Expertise: Antoine Piérart, Product and Customer Relation Director, Cdiscount

Simplifying customer relations

Digital is accelerating the development of new offers and services, so how can we absorb the complexity to maintain a fluid customer experience?

Antoine presents the project set up to achieve the objective of simplifying the customer relations.

10:50 AM

Break

Coffee break, networking and discussion with expert at the SmartBar.

11:00 AM

Partner Spotlight: Capgemini and BearingPoint

"Espace succession" of the BPCE Group: a digital tool to enrich the customer experience at difficult times of life. Arnaud Polet - Capgemini Financial Services Gilles Charrier - BPCE/NATIXIS Nofel Goulli – BearingPoint

Arnaud Polet - Capgemini Financial Services
Gilles Charrier - BPCE/NATIXIS
Nofel Goulli – BearingPoint

11:25 AM

Partner Spotlight: Sopra Steria

How Pega Infinity drives business digital information

Francois Ducrot, Senior Partner – Digital Center of Excellence, Sopra Steria

11:45 AM

Pega Expertise: Customer Engagement Demo

Carlos Mateus, Senior Solutions Consultant and Xavier Dufloux, Solutions Consultant present a whole customer journey on different channels and with many interactions.

12:10 PM

British Airways project Customer Expertise: Jo Boswell, Founder and Director, Sentio-B

Transforming Customer Experience

Why some of most performing brands deliver the upmost customer experience while others don’t? Data management, implementing new technologies and new processes are key factors for success. But other criteria play a major role. Jo will share her experience as a consultant to some of the largest companies and as the Head of Customer Value Management at British Airways. She will provide guidelines that will help us perform and will guide us to become one of the leaders that delivers the best customer experience.

12:30 PM

Influencer: Laurent Alexandre, IA expert and futurologist

Laurent shares his vision on the impact of the new technologies on our lives and the radical change in the value structure within our organizations.

1:00 PM

Conference Closing

Georges Anidjar, VP, Southern and Western Europe, Pega

1:10 PM

Break

Lunch, networking and discussion with expert at the SmartBar.

1:15 PM

Exclusive Moment: Book signing by Laurent Alexandre: La guerre des intelligences

2:30 - 4:30 PM

CES Afternoons

  • User Group
  • 1:1 customization of Customer Relation by Capgemini and Pega
  • Pega Talks for partners and mobilisers
  • Bootcamp: Robotic Automation

Premier EMEA Sponsor

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Presenter Sponsors

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Exhibitor Sponsors

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