Customer Engagement Summit Paris
Thanks for your presence on January 21st. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.
Jeff Nicholson,
Global Head of CRM, Pega
Presentation:
The Heart of the Digital Transformation
Vision of a future-proof architecture for the next phase of digital transformation.
Olivier Duboucheron,
Head of IT & Data of #INNOVE2020 program from Natixis Assurances, subsidiary of #Natixis
Presentation:
#INNOV2020 program: the BPCE group is ready to disrupt the “bankinsurance” market!
Based on Pega platform, Natixis Assurances rethinks its whole customer experience to become the leader in its industry.
Iván Lastra
Senior Customer Base Marketing Manager, Vodafone Spain
Presentation:
Always on Marketing transformation
Vodafone's digital transformation with Pega Marketing: steps, results and feedback.
Kristyn Lau
Transformation Leader, Former Sr. Manager Warranty, Nissan
Presentation:
Digitization of Automotive aftermarket processes
Backed-up by outstanding results.
How digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers.
James Dunlop
Head of Decisioning & Digital
Presentation:
Transform customer interactions with AI while increasing performances and reducing costs.
Nicolas Hénin
Chief Commercial Officer
Presentation:
Making the connection. How Transavia gives the customer control, making every passenger feel special.
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