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Cisco: World class customer service

By Partnering with Pega, Cisco has digitized their customer service function to provide real-time “sense and respond” across their global service chain. They have done this by employing intelligent routing and service automation to deliver the accuracy, consistency and quick responsiveness that customers demand.

Through process automation, they have eliminated 4 million hours of customer wait time and up to 93% of human touch on non-value added work.

Related resources

  • What stands in the way of superior service? We surveyed 12,500 respondents to find out.

  • Your customers have evolved. Can you keep up?

  • Linking customer engagement to digital delivery at Cisco.

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Deliver flawless service anytime, anywhere

What if you had the power to see into the future and solve problems before they happen? With Pega's real-time AI, you can – and that's just the beginning.

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