A Pega White Paper
Rethinking service for the digital era
Once upon a time, customer service consisted mainly of call centers – but that time is over. By 2022, 70% of all customer interactions will involve technology like messaging apps, chatbots, and social platforms.
Your customers have evolved. Can you keep up?
Download our white paper to find out:
- Which friction points are currently frustrating your customers (and your customer-facing employees)
- How to create smart digital strategies to transform your approach and solve those problems, fast
- What the next wave in service looks like, and more
Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.