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A Pega White Paper

The call center era is over

Customer service is going digital. By 2022, 70% of all customer interactions will use tech like chatbots and social platforms.

Achieving digital customer service transformation

PDF | 15 pages | 13 mins read

Rethink service. Go digital.

Can you keep up with the demands for digital-first service? Read our whitepaper to learn:

  • Which friction points are frustrating your customers­ – and employees
  • The three must-haves for exceptional service
  • What the future of customer service will look like

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