Changing Everything Without Changing Anything: Nordea Legacy Transformation via Task to Fulfillment

Legacy Transformation via Task to Fulfillment (T2F) transitions a 25-year-old application to Pega, driving automation, self-service, and significant efficiency gains – optimizing resource utilization across 450+ FTEs. This transformation mitigates risks from unsupported legacy systems while enhancing SLA tracking, operational data collection, and streamlined work orchestration. T2F prioritizes customer segments, aligns teams around value streams, and serves as a center-out hub for all customer processes – becoming the central highway where every customer journey takes the fast lane.