PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Special Interest Groups (SIGs)
7:00 PM – 9:30 PM
Welcome reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 37 result(s) for All Industries. (Clear filters)
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Customer Case Study

Botman vs. Super Agents. The Rise of a New Contact Centre

DATE TBD

With the advent of AI, Robotic Automation and virtual agents, the "fear of redundancy" in the contact center is a common concern among human agents within the customer service industry. But rather...

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Customer Case Study

Google's Site Reliability improves using Pega for Cloud Choice

DATE TBD

Site Reliability Engineering (SRE) for network operation is the team at Google that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services—both...

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Customer How To

How consumerism is affecting customer engagement and digital transformation across industries

DATE TBD

Within a highly regulated industry undergoing major transformation and amidst the pressures of consumerism, learn how UnitedHealthcare, Pfizer, and Highmark are envisioning customer engagement and service of the future and are addressing...

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Spark Talk

The Insiders View on What It Takes for a Successful Digital Transformation in the Contact Center

DATE TBD

Digital transformation within the contact center does not come with an easy button. But with the right strategy and solution – it’s closer than you might think. Come learn from industry panel...

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Spark Talk

Jump-Starting Next-Best-Action Excellence In Your Enterprise

DATE TBD

An amazing Next Best Action implementation often crosses marketing, sales, customer service, and other business functions – requiring changes in process, measurement, culture, and org structure. In this session, Mark Davies from...

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Spark Talk

The 36 Sexiest Use-Cases For Pega AI & Decisioning

DATE TBD

Pega’s Decisioning AI was originally built to provide intelligence to agents in the call-center, but now power dozens of different channels and business functions, and hundreds of distinct use-cases. Pega’s Real-Time AI...

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Spark Talk

Using Decisioning to Power Always-On, 1:1 Customer Engagement

DATE TBD

Brands have traditionally spent millions of dollars pushing messages AT customers, trying to drive shot-term revenue. But as consumers have evolved, it’s become harder to move the needle, and earn their loyalty....

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Spark Talk

Build Better Bots: Conversational UX That Gets Work Done

DATE TBD

AI's presence in everyday products & services represents a profound change to how customers engage with companies. Depending on what you’ve read or experienced, bot-building may seem incredibly challenging or incredibly easy....