PegaWorld 2019 agenda

You don’t have to choose between flawless experiences and streamlined processes. At PegaWorld, you’ll hear from both CX leaders and automation experts – and get the insights you need for real digital transformation.

Sunday, June 2

7:30 AM – 9:30 PM
Registration open
9:00 AM – 5:00 PM
Hands-on training classes
2:00 PM – 4:00 PM
Partner training
4:30 PM – 6:00 PM
Industry Networking Receptions
7:00 PM – 9:30 PM
Welcome Reception

Monday, June 3

6:30 AM – 7:30 PM
Registration open
7:00 AM – 8:15 AM
Breakfast
8:30 AM – 11:00 AM
Keynotes
11:00 AM - 6:30 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 6:30 PM
Cocktail Reception in Tech Pavilion
7:00 PM - 10:00 PM
Evening event

Tuesday, June 4

6:30 AM – 7:00 PM
Registration open
7:30 AM – 8:45 AM
Breakfast
9:00 AM – 11:00 AM
Keynotes
11:00 AM - 7:00 PM
Tech Pavilion open
11:45 AM - 12:30 PM
Sessions
12:00 PM - 2:00 PM
Lunch
1:30 PM - 2:15 PM
Sessions
2:30 PM - 3:15 PM
Sessions
3:30 PM - 4:15 PM
Sessions
4:30 PM - 7:00 PM
Closing Reception in Tech Pavilion

Wednesday, June 5

Developer Day*
7:00 AM – 10:00 AM
Registration open
7:30 AM - 8:30 AM
Breakfast
8:30 AM - 11:45 AM
Workshops
11:45 AM - 1:00 PM
Developer Lunch
1:00 PM - 2:00 PM
Developer Day: Ask Me Anything (AMA)
2:00 PM - 3:30 PM
Developer Day: Challenge
3:00 PM - 4:30 PM
Developer Day: Networking Social
*Developer Day is an additional $300
Showing 7 result(s) for Operations. (Clear filters)
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Customer Case Study

Fixed Right First Time: Nissan’s first steps in automating diagnostic next-best-actions

Tuesday, June 4, 2019 • Chairman's Ballroom 359 Tues

Today’s vehicles are rolling high performance computer networks on wheels. Like medical doctors, the dealership technicians tasked with keeping cars humming smoothly are bombarded with customer’s symptoms, changing vehicle technology, complex diagnostic...

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Customer Case Study

How Toyota Drives Quality Automation with Pega

Tuesday, June 4, 2019 • Premier Ballroom 317 Tues

Toyota's Quality Division chose the Pega platform to build their Quality Information Management System. Over the course of 4 years they have built over a dozen applications used in their plants across...

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Customer Case Study

Air France Cares. Elevating Loyalty and the Passenger Experience at a Top 5 Global Airline

Monday, June 3, 2019 • Chairman's Ballroom 359 Mon

The travel industry is being disrupted. More travelers, more choices and competitive prices are challenging airlines to differentiate. Increased loyalty is something that every business in the travel industry strives for. Improving...

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Customer Case Study

Google's Site Reliability improves using Pega for Cloud Choice

Tuesday, June 4, 2019 • Chairman's Ballroom 368 Tues

Site Reliability Engineering (SRE) for network operation is the team at Google that combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google's services—both...

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Customer How To

BUSINESS EMPOWERED: Accelerating outcomes through digital transformation at Prime Therapeutics, one journey at a time

Tuesday, June 4, 2019 • Chairman's Ballroom 361 Tues

The claims experience of healthcare consumers is paramount to customer satisfaction. After years of shifting costs to employees, employers, regulators, and consumers are demanding a new model of healthcare products and benefits....

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Spark Talk

Pega Driven Automated Regression and Performance analysis for each rule

Monday, June 3, 2019 • Premier Ballroom 317 Mon

Release Pega applications faster and with higher confidence by implementing 100% targeted regression and performance analysis

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Spark Talk

Pega 103: Understanding Digital Process Automation

Monday, June 3, 2019 • Chairman's Ballroom 370 Mon

What is Digital Process Automation (DPA)? Is it the same as digital transformation? Hear from Pega about what DPA could mean for your organization and how DPA’s greatest impact is achieved when...