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When: February 6 1:00pm

Where: The QEII Centre, Westminster, London

What do some of the world’s most admired brands have in common? They’re all delivering Digital Transformation - leveraging technology to, drive customer engagement with artificial intelligence, maximize efficiencies through automation; and be an agile enterprise that can respond rapidly to market conditions.

Thank you to the 493 attendees who joined us in London for the Customer Engagement Summit on Tuesday 6th February, where we heard directly from Vodafone and Link Asset Services about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.

We hope the event inspired those who attended to think about how they can future proof their technology by empowering front-line staff, create operational efficiencies and transform the customer experience.

We look forward to continuing to deliver world-class events that bring you insight, best practice and excellent networking opportunities.

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Event Agenda

1:10pm

Future Empowered

Explore how Intelligence, Automation, and Agility are critical for engaging the digital customer and transforming organisations.
Alan Trefler, Founder and CEO, Pegasystems
CES London 2018: Future Empowered - Alan Trefler (Presentation)
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Customer Engagement Summit London 2018 - Future Empowered , Alan Trefler, Founder and CEO, Pegasystems
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2:05pm

Customer Service in the UK

The state of customer service in the United Kingdom and considerations for 2018 and beyond.
Jo Couson, CEO, The Institute of Customer Service
CES London 2018: Customer Service in the UK - Jo Couson (Presentation)
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Customer Engagement Summit London 2018 - Jo Couson Customer Service
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3:55pm

On Stage Product Demo

A brief glimpse into the power of the Pega platform for engaging customers, optimising work and enabling change.
Robin Collyer, Decisioning Specialist, Pegasystems
CES London 2018: On Stage Product Demo - Robin Collyer (Presentation)
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Customer Engagement Summit London 2018 - Live Demo Robin Collyer & James Twigg
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5:00pm

Getting Started with WFI

Michael shares the approach Link Asset Services have taken to use robotics and Workforce Intelligence to understand where their transformation should focus for maximum impact.
Michael Kempe, COO, Link Asset Services
CES London 2018: Getting Started with WFI (Video)
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Customer Engagement Summit London 2018 - Getting Started with WFI (Short Version)
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CES London 2018: Getting Started with WFI (Presentation)
Download the presentation slides