Customer Engagement Summit 2017: London



Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to revolutionise customer engagement, drive operational efficiencies, and respond rapidly to market conditions.


Thank you for the 500+ attendees who joined us in London for the Customer Engagement Summit on March 21st 2017, where we heard directly from leading organisations about how they are thinking about the future of work, the agile enterprise and how they can revolutionise customer engagement with AI – today.

We hope the event inspired those who attended to think about how they can empower front-line staff, create operational efficiencies and transform the customer experience.

We want to continue to deliver world-class events that bring you insight, best practice and excellent networking opportunities. To help us do so, please take a few minutes to fill out the brief feedback survey.

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Watch highlights from last year's event for a sneak peak of what to expect in London.


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Tuesday, March 21st, 2017

12:30pm – 5:30pm

The Queen Elizabeth II Conference Centre

Westminster, London

Agenda Overview

Registrations & Networking

1:30pm – 3:10pm
Customer Engagement Summit Presentations

3:15pm – 3:55pm
Refreshments & Networking

4:00pm – 5:30pm
Customer Engagement Summit Presentations

Closing Remarks, Refreshments & Networking

Download full agenda

* Registrations from non-sponsoring Pega partners are limited to one per organisation and a fee is chargeable. Please contact your Pega Strategic Alliance Executive for more information.


Don Schuerman

Don Schuerman

CTO & Vice President, Product Marketing, Pegasystems

Don is responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, robotics, business process management, cloud and CRM.

Robin Collyer

Robin Collyer

Marketing & Decisioning Specialist, Pegasystems

Robin is a Marketing & Decisioning Specialist at Pegasystems where he helps some of the world’s largest companies appreciate and adopt the benefits of contextual customer engagement, conversational marketing and next best action. An experienced senior sales and marketing executive, Robin has for the last 20 years led sales and marketing teams at Concrete Media, Aprimo, smartFOCUS and Xerox.

Richard Glover

Richard Glover

Director, International Technical Service Capabilities, Xerox

Richard joined Xerox shortly after graduating with a BSc in Physics and has, over the years, held a number of senior field and staff roles within Xerox Europe. He is currently Director, International Technical Services Capabilities.

Shirine Khoury-Haq

Shirine Khoury-Haq

Chief Operating Officer, Lloyd’s

Shirine Khoury-Haq joined Lloyd’s in July 2014 as Chief Operating Officer and her remit includes market operations, data, information technology and property services. She is responsible for driving forward modernisation across Lloyd’s and the wider London market as the sponsor of the London Market Target Operating Model (TOM) initiative.


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