Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice


Tom Libretto: Expectation gap

In this excerpt from his keynote at PegaWorld 2019, Pegasystems CMO Tom Libretto shares startling new research on the “expectation gap” between businesses and customers – and the economic impact that serving up irrelevant experiences can have on your bottom line.

Want more groundbreaking insights from Tom?

Sign up to watch his full keynote.

Opt Out

One moment while we prepare your request.

Related resources

What stands in the way of superior service? We surveyed 12,500 respondents to find out.

Facing the ugly truth: Poor customer service comes at a cost.

VodafoneZiggo is driving meaningful customer dialogues.


Research & Insights

Deliver flawless service anytime, anywhere

What if you had the power to see into the future and solve problems before they happen? With Pega's real-time AI, you can – and that's just the beginning.

Learn more