Session: Pega-Led
Lightning‑Fast Self‑Service: Accelerate Go Live with Workflow‑Driven, Agentic Service
Date and Location
TBD
Speaker(s)
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Paul ConlinDirector Customer Service GTM and StrategyPega
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Henry HaleGroup CTOLabb Consulting
Speed wins, but most self‑service deployments still take 6–12 months. This session shows how to go live faster by using workflow as the foundation for agentic self‑service.
Learn how Pega Blueprint accelerates journey and workflow design while enabling both Pega and third‑party AI agents to operate consistently across channels. We’ll show how shared workflow supports seamless transitions between self‑service and assisted service, ensuring predictable outcomes at speed. Walk away with practical architectures and templates to answer one question: How fast can we deploy this?