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PegaWorld
June 7-9, 2026 | Las Vegas, NV

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Session: Pega-Led

Lightning‑Fast Self‑Service: Accelerate Go Live with Workflow‑Driven, Agentic Service

Date and Location

TBD

Speaker(s)

  • Paul Conlin
    Director Customer Service GTM and Strategy
    Pega
  • Henry Hale
    Group CTO
    Labb Consulting

Speed wins, but most self‑service deployments still take 6–12 months. This session shows how to go live faster by using workflow as the foundation for agentic self‑service.

Learn how Pega Blueprint accelerates journey and workflow design while enabling both Pega and third‑party AI agents to operate consistently across channels. We’ll show how shared workflow supports seamless transitions between self‑service and assisted service, ensuring predictable outcomes at speed. Walk away with practical architectures and templates to answer one question: How fast can we deploy this?



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