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PegaWorld
June 7-9, 2026 | Las Vegas, NV

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Session: Pega-Led

Lightning‑Fast Self‑Service: Accelerate Go Live with Workflow‑Driven, Agentic Service

Date and Location

June 9, 2026, 2:15PM - 3:00PM PDT
Chairman's Ballroom 365

Speaker(s)

  • Henry Hale
    Group CTO
    Labb Consulting
  • Timothy Harfield
    Sr. Director Product Marketing
    Pega

Speed wins, but most self‑service deployments still take 6–12 months. This session shows how to go live faster by using workflow as the foundation for agentic self‑service.

Learn how Pega Blueprint accelerates journey and workflow design while enabling both Pega and third‑party AI agents to operate consistently across channels. We’ll show how shared workflow supports seamless transitions between self‑service and assisted service, ensuring predictable outcomes at speed. Walk away with practical architectures and templates to answer one question: How fast can we deploy this?



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