Customer Engagement Summit 2017: Stockholm


Customer Engagement
Roadshow 2017

Customer Engagement Summit: Insights, Action, Change

What do some of the world’s most admired brands have in common? They’re leveraging technology to capitalize on marketplace disruptions, rather being crushed by them. This means driving customer engagement with artificial intelligence, maximizing efficiencies through automation, and being an agile enterprise that can respond rapidly to market conditions.


Join us on November 7th at The Brewery, Stockholm to discover how organizations are using disruptive technologies to drive customer engagement and operational efficiency.

Register now to:

  • Hear from industry experts on the hottest trends around artificial intelligence and robotics and how you manage complex business processes with elegance and control, unleashing the full potential of your workforce.
  • Learn how to connect your sales, service and marketing to build an agile enterprise that can enable you to rapidly respond to market changes.


Watch highlights from the Customer Engagement Summit in Amsterdam for a sneak peek of what to expect in Stockholm. | 2:45


Register Now

Tuesday, November 7th, 2017

1:30pm – 5:30pm

The Brewery

Münchenbryggeriet AB
Torkel Knutssonsgatan 2
104 62 Stockholm, Sweden

Agenda Overview

Registrations & Networking

2:00pm – 5:30pm
Customer Engagement Summit Presentations

Join us at Stockholm's Smartest Bar and meet fellow Developers.
More info


Tom Libretto

Tom Libretto

Chief Marketing Officer, SVP, Pegasystems

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.

While at JPMC, Tom was responsible for defining and executing digital transformation initiatives for the firm, directing digital marketing, social media, brand activation, email marketing, marketing automation, CRM/Business Intelligence, web, mobile, sales enablement, and marketing operations.

Anders Forsberg

Anders Forsberg

Sales Manager, Pegasystems Nordics

Anders is Sales Manager for Pegasystems in the Nordics region. He leads a sales organisation with industry domain expertise, focused on delivering great outcomes for clients in the areas of Customer Service, Marketing, Sales Automation and Operations. An experienced sales professional, Anders has held a number of senior sales positions in Enterprise Software, having previously worked for Infor, Oracle, SAP and Tieto.

Niklas Donner

Niklas Donner

General Manager, Technical Services, Wärtsilä

Niklas Donner is General Manager, Technical Services at Wärtsilä in Vaasa, Finland. The team safeguards reliable operations and optimises product performance for customers by providing technical support during the lifecycle of solutions delivered and/or serviced by Wärtsilä.

In Participation With

Global Event Sponsor


Event Sponsors


Pega Meet-Up

Tap into the Pega’s leading minds and network with fellow techies, developers and members of our community. Attend the Customer Engagement Summit or just join us at Stockholm’s Smartest Bar at 5:30pm.


Register now to:

  • Smart Bar - Ask the Experts
    • Get your questions answered from the people who built the products you use every day.
    • Deep Dive into the world of Robotics
    • Experience live demos of next-generation CRM
  • Discuss your challenges with other industry experts
  • Network with your peers from organisations in the Pega Community
  • Find out how to get certified!
  • Pega Express booth - the fastest way to experience the power of the Pega Platform
  • Complimentary drinks and canapes

Register today!