Customer Engagement Summit Stockholm

Make better decisions in real time. Get work done faster. Smash organisational silos. That’s what we’re here to help you do. Join us in Stockholm to learn how leading brands are partnering with Pega to drive breakthrough results with AI and intelligent automation.

 21 April, 2020

 8:00 AM - 3:30 PM CET

 Stockholm, SE

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"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

Suyash Mittal TCS Solution Architect, Elisa

Transform engagement. For real.

What separates winning brands from just-OK brands? Customer experiences. But moving the dial from mediocre to how-is-that-even-possible experiences takes more than great people. It takes great technology.

Join us in Stockholm to hear from experts and global brands who are achieving breakthrough results with AI-driven customer engagement and intelligent automation. Discover how they’ve automated processes, cut costs, and future-proofed their technology investments – and how you can do the same quickly and repeatably – with our unified platform.

Experience industry-leading solutions in action:


Tom Libretto

Tom Libretto Chief Marketing Officer, Pegasystems


8:00 AM

Registration & Networking
Open Accordion Close Accordion

8:30 AM

Welcome and introduction
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Open Accordion Close Accordion

Tom Libretto
Chief Marketing Officer, Pega

Delivering on the promise of digital transformation demands powerful technology. But it also takes an agile approach to delivery, design thinking, and a team of leaders skilled in bridging the organisational divides that often prohibit real transformation. In his keynote, Tom will outline a vision of a future-proof architecture for the next phase of digital transformation.

Open Accordion Close Accordion

You know that feeling – the one where you’re defeated by technology. Legacy systems and messy architecture shouldn’t prevent you from engaging your customers in exciting new ways.

But, fear no more…Pega Infinityᵀᴹ to the rescue! By providing you with the superpowers you need to easily build sleek, adaptable apps that morph to the exact needs of your customers at the perfect moment, Pega Infinity has the features to overcome the obstacles you face.

Our Solutions Consultants will deliver insights into how AI enhances customer engagement. They’ll also demonstrate how digital process automation and Pega Infinity’s new streamlined architecture can empower your citizen developers to build and deploy dream applications, allowing you to serve your customers with empathy and excellence.

9:40 AM

Thought leadership keynote
Open Accordion Close Accordion

10:10 AM

Refreshments & Networking
Open Accordion Close Accordion

10:50 AM

Customer Session 1
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11:15 AM

Customer Session 2
Open Accordion Close Accordion

11:40 AM

Customer Session 3
Open Accordion Close Accordion

12:15 PM

Wrap up and close
Open Accordion Close Accordion

12:30 PM

Networking Lunch
Open Accordion Close Accordion

Location Details

Quality Hotel Friends

Råsta Strandväg 1, Solna
169 56, Sweden

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