Munich Roundtable 2018 Munich Roundtable 2018
Évènements Pega

Customer Engagement Summit Munich

Making digital transformation real.

  • 4-5 November, 2019
  • 4 Nov 1:00 PM CET, 5 Nov 8:00 AM CET
  • Munich, DE

This year’s Customer Engagement Summit in Munich will bring together specialists, executives, Pega customers and experts for the 9th time! Join us to discuss how you can better identify customer needs by using intelligent technologies and digital services.

How are digital technologies changing your business? What are the key differences between digital leaders and laggards when using digital technologies? What does it take to move up to the digital league and not to sink into digital chaos?

In over 30 sessions & live demos, Pega customers and experts will present their latest developments.

Register now, !firstname

Register now

(all fields are required)

Remplir ce formulaire avec LinkedIn

Opt Out

One moment while we prepare your request.

Speakers

Thumbnail

Harald Esch

Vice President & Managing Director, DACH, Pegasystems GmbH

Harald is responsible for Pegasystems’ sales in the German-language region. He has more than 25 years’ experience as a business builder in the IT industry and is an experienced business leader in all market segments in the DACH region.

En savoir plus

Thumbnail

Gia-Thi Nguyen

Head of Operational Excellence, Siemens AG

Gia-Thi Nguyen is the Head of Operational Excellence within the Division Digital Industries at Siemens and responsible for the processes from the entire Offer to Order and Order to Cash domain on a global level. His former experiences include setting up new factories in Vietnam, restructuring companies in Spain as well as developing the startup business from which the IIOT System known today as Siemens Mindsphere comes from. As an internationally seasoned leader, he is passionate about innovative technologies and eager to share his journey about digital transformation.

En savoir plus

Thumbnail

Jeff Nicholson

Global Head of CRM, Pegasystems

Agenda: November 4

Download full agenda (German | English)

1:00 PM

Registration/Coffee

1:30 PM

Industry Welcomes

Let's learn about the latest trends, strategies & success stories for your industry:

  • Communications & Media
  • Healthcare & Life Sciences
  • Financial Services & Insurance
  • Manufacturing
  • Public Sector
  • Transport

Download full agenda (German | English)

2:00 PM

Strategy Breakout Sessions

Customer engagement and digital process automation pose great challenges for every organization. The first step is to understand the different disciplines and how they are connected:

  • End-to-end customer engagement
  • 1-to-1 marketing
  • Sales effectiveness
  • Proactive digital customer service
  • Digital process automation

Download full agenda (German | English)

2:30 PM

Coffee

3:00 PM

Strategy Breakout Sessions

Learn from our subject matter experts the latest developments on how to (select one of the following sessions):

  • connect the customer journey across marketing, sales, and service with a central brain that powers the next best action.
  • transform conversion revenue & retention.
  • leverage real-time insights to recommend actions and
  • automate to guide and streamline sales processes.
  • transform service, satisfaction & lifetime value.
  • transform CX, DX & operational efficiency.

Download full agenda (German | English)

3:30 PM

Live Demos

Get a deeper look at the Pega technology and experience in live demos how Pega supports you in the following strategies (select one of the following sessions):

  • End-to-end customer engagement
  • 1-to-1 marketing
  • Sales effectiveness
  • Proactive digital customer service
  • Digital process automation

Download full agenda (German | English)

4:00 PM

Customer Success Sessions

Get to know our customers and experience engaging presentations on their challenges, why they chose Pega, and their vision for the future.

Download full agenda (German | English)

4:45 PM

Customer Case Studies

Get to know our customers and experience engaging presentations on their challenges, why they chose Pega, and their vision for the future.

Download full agenda (German | English)

5:30 PM

Closing remarks

6:00 PM

Evening event

Exquisite Networking Dinner

Pega is delighted to invite all attendees to join for drinks and dinner in the heart of Munich.

Agenda: November 5

Download full agenda (German | English)

8:30 AM

Registration

9:30 AM

Welcome

Harald Esch, Vice President & Managing Director, DACH, Pegasystems GmbH

9:45 AM

Pega Keynote

Jeff Nicholson, Global Head of CRM, Pegasystems

10:30 AM

Thought Leadership Keynote

Gia-Thi Nguyen, Head of Operational Excellence, Siemens AG

11:00 AM

Live Demo

11:30

Coffee & Partner Spotlight Talks

12:00 PM

Customer Success Story

12:30 PM

Customer Success Story

1:00 PM

Customer Success Story

1:30 PM

Lunch & Networking

2:30 PM

Close

Additional Program: November 5

2:30 PM

Bootcamp

2:30 PM

Pega Certification

2:30 PM

Partner Enablement Panel

We invite our partners to an insightful 90-minute panel discussion covering Pega technology, products, and roadmaps.

Location Details

Sofitel Hotel Munich Bayerpost

Bayerstraße 12

Munich, 80335

Telephone: +49 89 599480

Presenter Sponsor

Thumbnail

Exhibitor Sponsors

Thumbnail
Thumbnail