Customer Engagement Summit 2017: Amsterdam



Customer Engagement Summit: Insights, Action, Change


What do some of the world’s most admired brands have in common? They’re all ‘Future Empowered’ – leveraging technology to revolutionise customer engagement, drive operational efficiencies, and respond rapidly to market conditions.

Join us on April 11th to learn the power behind this and hear from companies using disruptive technologies to help change the way they work and better serve their customers.

Register now to:

  • Hear from industry experts on the hottest trends in artificial intelligence and robotics
  • Learn how to connect your sales, service and marketing to meet ever-changing business needs while generating competitive advantages
  • Hear from Rabobank and Transavia on how they're empowering front-line staff, creating operational efficiencies and transforming the customer experience
  • Connect with your peers from brands such ABN Amro, Achmea, Aegon, Air France-KLM, Canon, Cisco, DLL, Heineken, KPN, Nationale-Nederlanden, Philips, and Shell.


Watch highlights from CRM Evolved Leiden for a sneak peek of what to expect in Amsterdam. (English)

Watch highlights from CRM Evolved Leiden for a sneak peek of what to expect in Amsterdam. (English)


Register Now

Tuesday, April 11th, 2017

12.30pm – 5.30pm

The Passenger Terminal Amsterdam

Piet Heinkade 27
1019 BR Amsterdam


Registrations & Networking

1:30pm – 5:30pm
Customer Engagement Summit presentations - Thought provoking insights from pioneers in customer engagement, including presentations from Rabobank and Transavia

Networking Reception


Tom Libretto

Tom Libretto

Chief Marketing Officer, SVP, Pegasystems

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.

While at JPMC, Tom was responsible for defining and executing digital transformation initiatives for the firm, directing digital marketing, social media, brand activation, email marketing, marketing automation, CRM/Business Intelligence, web, mobile, sales enablement, and marketing operations.

Derk-Jan Brand

Derk Jan-Brand

Managing Director Benelux & Nordics, Pegasystems

Derk-Jan Brand has been a senior executive in the software industry for the past 20 years.

Currently, he is Director Benelux at Pegasystems, providing strategic business applications engineered for evolution to leading companies. Derk-Jan is a results-driven professional working closely with numerous clients to ensure they succeed by leveraging Pega’s advanced software for a wide range of transformation projects.

Previously Derk-Jan Brand held senior management positions at Adobe Systems, IBM Software Group and FileNet.

Kerim Akgonul

Kerim Akgonul

Senior Vice President of Products, Pegasystems

Kerim is responsible for the company’s suite of CRM applications including Pega Customer Services, Pega Marketing and Pega Sales Automation. Kerim began his career at Pega developing applications for customers in Financial Services and Insurance, he soon recognized the power of connecting back-end operations to front-end, customer-facing applications and has allowed business visionaries to leverage technologies such as mobile, cloud, social, IOT, Robotics and analytics to support and innovate how their organizations interact with their customers.


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