Customer Engagement Summit 2017: Amsterdam



Customer Engagement Summit: Insights, Action, Change


Join us on April 11th to discover how leading brands are adapting and using disruptive technologies to drive customer engagement and operational efficiency across the organizations.

Register now to:

  • Hear from leading experts on the hottest trends and topics and how you can take advantage of it for your business
  • Learn how to connect sales, service and marketing and build an agile enterprise that can allow you to rapidly respond to market changes
  • Join your peers to share experience, lessons learned and hear best practices from some of the world’s leading companies


Watch highlights from CRM Evolved Leiden for a sneak peek of what to expect in Amsterdam. (English)

Watch highlights from CRM Evolved Leiden for a sneak peek of what to expect in Amsterdam. (English)


Register Now

Tuesday, April 11th, 2017

12.30pm – 5.30pm

The Passenger Terminal Amsterdam

Piet Heinkade 27
1019 BR Amsterdam


Registrations & Networking

1:30pm – 5:30pm
Customer Engagement Summit Presentations

Networking Lunch


Tom Libretto

Tom Libretto

Chief Marketing Office, SVP, Pegasystems

Tom Libretto is Chief Marketing Officer and Senior Vice President, responsible for global marketing initiatives within Pega. Tom has more than 20 years of marketing leadership experience in global technology organizations including Lotus, IBM, Nokia, and most recently as managing director, global head of digital experience at JPMorgan Chase (JPMC), the largest bank in the US. His multi-disciplinary background includes B2B and B2C marketing and sales experience as well as product management, corporate strategy, and business development roles.

While at JPMC, Tom was responsible for defining and executing digital transformation initiatives for the firm, directing digital marketing, social media, brand activation, email marketing, marketing automation, CRM/Business Intelligence, web, mobile, sales enablement, and marketing operations.

Derk-Jan Brand

Derk Jan-Brand

Managing Director Benelux & Nordics, Pegasystems

Derk-Jan Brand has been a senior executive in the software industry for the past 20 years.

Currently, he is Director Benelux at Pegasystems, providing strategic business applications engineered for evolution to leading companies. Derk-Jan is a results-driven professional working closely with numerous clients to ensure they succeed by leveraging Pega’s advanced software for a wide range of transformation projects.

Previously Derk-Jan Brand held senior management positions at Adobe Systems, IBM Software Group and FileNet.


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