PegaWorld 2019 highlights
Big ideas. Bold insights. Major a-ha moments. Catch up on the best of the best from our flagship annual conference.
A blueprint for digital transformation
Trapped in what feels like digital chaos? Let MIT researchers and Pega thought leaders show you the way out.
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MIT CISR: Great companies need a digital backbone
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MIT CISR: Technology must inspire our business
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Alan Trefler: Customer microjourneys
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ING Bank: The first agile bankKeynote Replay
Kerim Akgonul: Superpowers of Pega Infinity
Keynote Replay
Alan Trefler: The Heart of Digital Transformation
Keynote Replay
MIT CISR: Designed for Digital
Research & Insights
Pega & MIT's Center for Information Systems Research (CISR)
Media Coverage
DM News: Pega: One Microjourney at a time
Customer empathy gets real
Believe it or not, artificial intelligence could hold the key to creating more human experiences. See how innovative AI is changing the game.
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destinationCRM: Pega launches Customer Empathy Advisor
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iTWire: Pegasystems adds AI options to Customer Decision Hub
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Rob Walker: Operationalizing empathy
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iTWire: Is artificial empathy the answer to AI concerns?
Raising the bar for engagement
Personalized customer experiences are only step one. What else can you do to exceed expectations everywhere, every time?
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FordDirect: Flawless engagement at a massive scale
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