Skip to main content

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

A Pega Study

Can empathy and AI coexist?

Consumers today don’t trust AI. They prefer empathetic interactions. Now there’s a way to combine them both.

AI and Empathy: Combining artificial intelligence with human ethics for better engagement

PDF | 9 pages | 7 mins read

Why do consumers distrust AI?

Pega surveyed 6,000 consumers globally to find out why there is such widespread distrust of AI. Download our report to learn:

  • Why consumers don’t trust companies
  • Why customers prefer human interactions
  • How to combine AI with ethics for better engagement

Get the report, !firstname

Get the report

(all fields are required)

Opt Out

One moment while we prepare your request.

Related resources

Moving beyond personalization

Pega cited as a leader in RTIM

Shifting to one-to-one marketing

Pega logo (reverse)

Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

Learn more