A Pega Study

Can empathy and AI coexist?

Consumers today don’t trust AI. They prefer empathetic interactions. Now there’s a way to combine them both.

AI and Empathy: Combining artificial intelligence with human ethics for better engagement

PDF | 9 pages | 7 mins read

Why do consumers distrust AI?

Pega surveyed 6,000 consumers globally to find out why there is such widespread distrust of AI. Download our report to learn:

Why consumers don’t trust companies
Why customers prefer human interactions
How to combine AI with ethics for better engagement

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