A Pega Study
Can empathy and AI coexist?
Consumers today don’t trust AI. They prefer empathetic interactions. Now there’s a way to combine them both.
PDF | 9 pages | 7 mins read
Why do consumers distrust AI?
Pega surveyed 6,000 consumers globally to find out why there is such widespread distrust of AI. Download our report to learn:
- Why consumers don’t trust companies
- Why customers prefer human interactions
- How to combine AI with ethics for better engagement
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