A Pega Study
Can empathy and AI coexist?
Consumers today don’t trust AI. They prefer empathetic interactions. Now there’s a way to combine them both.
Why do consumers distrust AI?
Pega surveyed 6,000 consumers globally to find out why there is such widespread distrust of AI. Download our report to learn:
- Why consumers don’t trust companies
- Why customers prefer human interactions
- How to combine AI with ethics for better engagement
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