Pega Events

Join us for our Detroit Bootcamp

Pega Customer Service Overview

  • September 19, 2019
  • 10:00 AM EDT
  • Dearborn, MI

After this session you will be able to:

  • Describe the key capabilities of Pega Customer Service
  • Understand how Pega Customer Service can benefit both your Contact Center and customers wanting to engage across multiple channels
  • Understand how the application leverages Pega Platform or other Pega Components (AI, Pega Work Force Intelligence, Pega Robotics, Pega Call, Pega Knowledge)
  • Outline the new features of Pega Customer Service added in the Summer ’19 release (Pega Customer Service 8.3) and get a sense of key themes that Pega are working on for the Winter release (Pega Customer Service 8.4)

Session Structure:

  • 2 hour morning session: 10am – 12pm
  • Demonstration and discussion session

Location Details

The Dearborn Inn

20301 Oakwood Boulevard

Dearborn, MI 48124

Follow us to keep up to date with the event details: @PegaDeveloper