Join us for our Detroit Bootcamp

After this session you will be able to:

• Describe the key capabilities of Pega Customer Service
• Understand how Pega Customer Service can benefit both your Contact Center and customers wanting to engage across multiple channels
• Understand how the application leverages Pega Platform or other Pega Components (AI, Pega Work Force Intelligence, Pega Robotics, Pega Call, Pega Knowledge)
• Outline the new features of Pega Customer Service added in the Summer ’19 release (Pega Customer Service 8.3) and get a sense of key themes that Pega are working on for the Winter release (Pega Customer Service 8.4)

Session Structure:

• 2 hour morning session: 10am – 12pm
• Demonstration and discussion session