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PegaWorld 2018: How a Social Services Organization Works with Current and Former Offenders to Reduce Crime (Video)

ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Our objective is to improve community safety, reduce (or eliminate) crime while maintaining absolute staff safety. Our work includes providing clients in prisons and the community with a diverse array of programs. Our objective is to reduce crime by managing the “supply chain” of services that support clients’ pathways to full independence. We chose Pega because the solution was integrated, allowed us to instrument an internal practice, and the product life cycle was affordable. Please join our session to learn how we are using Pega to support our mission and our community.


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Industry: Government Product Area: Customer Service Topic: Case Management and BPM Topic: Customer Service Topic: PegaWorld Topic: Personalized Customer Experiences Topic: Robotic Process Automation

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