Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy

Date and Location

June 8, 2026, 2:15PM - 3:00PM PDT

Chairman's Ballroom 355

Speaker(s)

Suprit Belavadi

Director, Pega Development

Sun Life Financial
Nirban Sanyal

Director-Business Architecture

Sun Life Finacial

Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A successful pilot scaled to 400+ users, transforming how teams access knowledge and elevate customer experience. See how AI makes every interaction smarter and faster.

Topics

Agentic AI

Customer Service

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All Products

Customer Service

Industries

Insurance

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