Session: Client-Led
Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy
Date and Location
June 8, 2026, 2:15PM - 3:00PM PDT
Chairman's Ballroom 355
Speaker(s)
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Suprit BelavadiDirector, Pega DevelopmentSun Life Financial
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Nirban SanyalDirector-Business ArchitectureSun Life Finacial
Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A successful pilot scaled to 400+ users, transforming how teams access knowledge and elevate customer experience. See how AI makes every interaction smarter and faster.