Session: Client-Led
Sun Life Delivers Instant Answers: Empowering Agents with Knowledge Buddy
Date and Location
TBD
Speaker(s)
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Arijit BanerjeeDirector, Pega Architecture | Enterprise IT ArchitectureSun Life
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Monica StevensDirector, Pega Enterprise Case Management & Director of Business ArchitectureSun Life
Sun Life is redefining speed and service with its AI-powered Knowledge Buddy. By ingesting 30,000 documents and delivering instant answers, agents slashed average handle time from 32 seconds to just 11. A successful pilot scaled to 400+ users, transforming how teams access knowledge and elevate customer experience. See how AI makes every interaction smarter and faster.