PegaWorld 2018 highlights
From Digital Chaos to Digital Transformation
Alan Trefler, Founder and CEO, Pegasystems
The promise and potential of Digital Transformation is immense. But too often, organizations find themselves chasing after success in a world of digital chaos. Well-intentioned mistakes end up creating disconnected experiences, increased complexity, and new digital silos. In his PegaWorld keynote, Alan shares specific examples of how leading organizations have avoided these mistakes and achieved staggering results.
Innovating For Tomorrow
Julia Davis, SVP, CIO, Aflac
When Julia Davis joined Aflac nearly five years ago, she saw an opportunity to position Aflac for success tomorrow by automating work today. Beyond transforming Aflac’s systems, Julia changed the internal perception of IT from an order-taker to a consultative business partner. By simplifying and streamlining processes, she was able to create opportunities for employees to learn new skills and transition Aflac into the “workforce of tomorrow.”
Engage, Automate, and Build - without Limits
Kerim Akgonul, Senior Vice President of Products, Pegasystems
James Stavropoulos, Global Lead - Network Deployment Operations, Google
Rhonda Bradshaw, VP Customer Experience Transformation, Liberty Global
Duncan Macdonald, VP Consumer Solutions & Digital Transformation, Liberty Global
In his keynote, Kerim introduces the latest advances in Pega’s technology highlighting why our Platform isn’t just low-code, it’s no-code.
The Customer Holds the Remote Control. Get Used to It.
Martijn Gribnau, Chief Transformation Officer, Genworth Financial
Saul Van Beurden, Managing Director of Global Technology, JPMorgan Chase
It is time to retire the primitive tools and technology from the ancient past. The rules of the game have changed long ago. We live in an era where businesses compete on delivering the best customer experience; not product. In this keynote, Martijn Gribnau teams up with Saul Van Beurden to provide their collective insights and experiences of this new paradigm shift.
The Heartbeat of Customer Service
Trish Cox, Senior Vice President of Service Experience, Anthem
Dan Crann, Vice President of Service Experience Technology, Anthem
Join Trish Cox and Dan Crann as they discuss how they have empowered their agents to execute with accuracy and speed and deliver a personalized customer experience that is unmatched in the industry.
Open without Limits: Growing the Pega Ecosystem
Stephanie Louis, Head of Mobile Technology, Pegasystems
Pega is proud of the growing, active community of developers, designers, and businesspeople who are leading the revolution in how enterprisers build and use software. Join leaders from Pega’s product and strategy teams to learn how our ecosystem is evolving. You’ll hear about exciting new changes to help you learn faster, share skills, and grow your career. And you’ll get an exciting sneak peek at some of the innovation to come.
AI powered Customer Experience at CBA
Andrew McMullan, Head of Customer Decisioning, Commonwealth Bank of Australia
Customers are at the center of Commonwealth Bank of Australia’s (CBA) vision to secure and enhance the financial wellbeing of people, businesses and communities. In their quest to continually improve the customer experience, CBA invested in a Customer Engagement Engine (CEE), an AI powered customer decisioning layer that delivers the next best conversation for customers across all frontline and digital channels.