PegaWorld 2018: Using Robotic Automation to Refocus the Customer Journey at UNUM (Video)
This session will highlight how UNUM, a Fortune 500 company, and the top disability insurer in the US and UK, has refocused on the customer journey to radically streamline and improve its customer service and internal processes. This session will illustrate how Pega worked closely with the business stakeholders to define and implement transformative changes to UNUM using the latest Robotic Process Automation technologies and a laser-focus on the customer. Join us to learn how Pega can help your organization.
Product Area: Robotic Automation
Topic: Customer Experience