Highlights from the Customer Engagement Summit, London 2018
Discover how intelligence, automation, and agility are critical for engaging the digital customer and transforming organisations.
Highlights from the 2018 London Customer Engagement Summit | 3:23
Customer Engagement Summit London
Re-live the great conversations and insights that took place at Pega's Customer Engagement Summit in London on 6 February 2018.
Customer Service for a Mad, Mad World
“It’s a mad, mad, mad world we’re living in,” says Jo Couson, CEO, The Institute of Customer Service. That’s in large part because organisations are faced with political uncertainty, changing regulatory frameworks, and the growing power of customers.
Using data from the U.K. Customer Satisfaction Index, she examined the future of customer service. Organisations need to really think about their purpose, why they’re relevant, and the impact they’re actually trying to create. Watch the replay to find out more insights into enhancing customer service in today’s marketplace.
The state of customer service in the UK | 31:39
Video on demand from the 2018 Customer Engagement Summit in London:
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