Skip to main content

PegaWorld
June 7-9, 2026 | Las Vegas, NV

Register now

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
PegaWorld 2026 Agenda
Share this page Share via X Share via LinkedIn Copying...
Copied!

Session: Pega-Led

AI in Action: Must-try Agentic Use Cases for Next-level Customer Service

Date and Location

June 9, 2026, 11:30AM - 12:15PM PDT
Chairman's Ballroom 359

Speaker(s)

  • Andi Mutlow
    Fellow SC Specialist
    Pega
  • Brian Daly
    Senior Manager, Customer Service Adoption
    Pega

Discover how agentic AI is elevating customer service. This session highlights practical use cases – like intelligent self-service and personalized support – that you can deploy quickly for real impact. Learn proven strategies, see real examples, and walk away with actionable insights to fast-track agentic AI in your organization. Perfect for anyone seeking next-level customer service innovation.

Topics

Customer Service Predictive AI and Decisioning

Product areas

Customer Service

Industries

Cross-Industry

Ready to build a Blueprint?
Choose the right experience
For workflows and app design

Reimagine your processes and turn any workflow into a build-ready application designed for AI and built with confidence.

BEST FOR
App developers
IT architects
Business analysts
Operations teams
Pega Blueprint™
For marketing and customer engagement strategies

Visualize your customer engagement strategy before you build it with ready-to-activate, AI-driven customer journey designs.

BEST FOR
Marketing strategists
CX leaders
Growth managers
Analytics leads
Pega Customer Engagement Blueprint
Share this page Share via X Share via LinkedIn Copying...
Copied!