Pega Events

Government Empowered 2019

Join government and industry peers as we get real about legacy modernization, AI-powered engagement, robotics, and more.

  • November 6, 2019
  • 8:00 AM EDT
  • Washington, DC

Governments struggle to modernize legacy systems while delivering mission and program objectives – all while navigating funding, privacy, and policy constraints.

But what if we said legacy systems are not the problem? Learn how to reduce risk and put outcomes first at the fourth annual Government Empowered conference. Hear directly from your peers who are using technology to deliver real results, fast.

  • Experience the best of both worlds: intelligent automation meets constituent engagement – achieving operational efficiency and a unified stakeholder experience.
  • Hear from agencies who have achieved end-to-end automation on an enterprise scale, and can share lessons learned along their digital transformation journey.
  • Love tech? Test-drive powerful technology such as Robotic Automation, AI, mobile offline, predictive analytics, and more.



Suzette Kent

Federal Chief Information Officer, Office of Management and Budget

Suzette Kent was appointed the Federal CIO in January of 2018. She joined government from industry where she has been a global leader in large-scale business transformation and has worked with many of the world’s most complex organizations. Her experiences cover a wide spectrum, which include technology development, product design, customer servicing, merger and acquisition, technology and risk policy and establishing new global industry capabilities. Before taking the role of Federal CIO, Suzette spent over 29 years in the financial services industry where she served as a principal at EY, partner at Accenture, consulting president at Carreker Corporation, and Managing Director at JPMorgan. Ms. Kent has served as an enterprise leader for organizational learning, diversity and inclusiveness, and career development at every organization at which she has worked. She has been a frequent speaker in global industry forums, publisher of thought leadership pieces, and holds patents in banking processes.

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Anna Rigney

Director, Customer Experience, U.S. Department of Veterans Affairs, Financial Management Business Transformation Service, Financial Services Center

Anna Rigney serves as Director, Customer Engagement Center for the Department of Veterans Affairs (VA) Financial Services Center (FSC). In her role, she oversees a growing financial call center serving internal and external VA FSC customers nationwide. She is further supporting the Financial Business Transformation Program (FMBT) with the implementation of the new integrated Financial and Acquisitions Management system (iFAMS) and the related customer service activities for that new system. Anna also serves as the Product Owner for the FSC’s Pega Customer Service which includes an enterprise-wide self-service portal and comprehensive knowledge management capability.

In addition to her functional responsibilities, Anna serves as an enterprise leader on Customer Service, Strategy, Centralization and Organizational Design. She is a founding member and active leader in FSC’s Strategic Management Program and supports multiple strategic initiatives aimed at improving the customer and employee experience.

Prior to joining the VA, Anna worked as an Account Executive for Cartus Relocation and holds over 18 years’ experience in customer service across multiple industries. Anna holds a Bachelor of Arts from SUNY Purchase, an MBA from Jones International University and is a Certified Balanced Scorecard professional in Strategic Planning.

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Mark Allen

Chief, NICS Strategy and Systems Unit, Department of Justice, FBI, Criminal Justice Information Services Division

Mark Allen serves as the Unit Chief for the NICS System and Strategy Unit (NSSU) of the FBI CJIS Division’s National Instant Criminal Background Check System (NICS) Section within the Department of Justice.  Mark oversees a variety of responsibilities performed by his staff to include statistics, contracts management, and system monitoring and enhancements.  The NSSU is the communication vehicle between the NICS business line and the IT development effort.  Mark serves as the Product Manager for the business line in the scaled agile Framework method of enhancing the NICS.  His responsibilities include understanding customer needs and validate solutions; developing and communicating the program vision and roadmap; managing and prioritizing the flow of work; and building an effective Product Management/Product Owner team.
The NICS is based on the Pega Platform, which has allowed the NICS to have increased functionality and automation that they have not been able to take advantage of before implementation.  The NICS continues to push the functionality of the Pega platform in order to keep up with the ever-increasing volume that come into the NICS.

In addition to his current role in the development of the NICS, Mark continues to search for new avenues to utilize system capabilities to assist staff in being more productive for the business line, while minimizing any additional efforts of the staff.  His Unit looks for system enhancements to make the burden to the staff less by leveraging system capabilities and innovative ways to enable the NICS Section to provide the best public safety by finding more accurate, and timely processes to complete the work while aiding the staff.

Mark hold a Bachelor’s Degree from Virginia Tech in Human Services and a Master’s Degree in Technology Education from West Virginia University.

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Stephen Buckner

Assistant Director for Communications, U.S. Census Bureau

Stephen L. Buckner is an assistant director for communications at the U.S. Census Bureau. He is responsible for managing the statistical agency’s marketing, digital and strategic communications activities.

A strong advocate for agile and data-driven strategic communications, he is overseeing several new initiatives to improve the Census Bureau’s overall customer experience and expand its digital, content marketing and data dissemination capabilities for the 2020 Census. As technology continues to change the communications landscape, federal agencies must become more adaptable to customers’ liquid expectations and present new ways of reaching audiences with personalized content and intuitive experiences. 

With the 2020 Census less than year away, his team is actively planning new digital communications and campaign optimization strategies to maximize response and motivate on-line response for the nation’s once-a-decade count. Additionally, he is focused on combating the spread of misinformation and disinformation about the census across social media and tech platforms.

His background in communications includes working in several public relations agencies prior to joining the Census Bureau in 1998.  Buckner holds a master’s degree in public administration from Florida State University, and a bachelor’s degree in public relations from the University of Florida.

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Alan Trefler

Founder and CEO, Pega

In a three-decade career, Alan Trefler has been a visionary leader, a technology change-agent, an innovative philanthropist, and a trusted advisor to business executives around the world.

Alan's unique technology vision and relentless focus on customer success is changing the way many of the world's leading enterprises engage with their customers today. His life's work has been to design a platform for living applications that businesspeople can evolve dynamically to manage the constant disruption and change in today's customer-centric economy.

Alan founded Pegasystems in 1983 and has built the company into an $841 million provider of strategic applications with nearly 4,500 employees in 30 global offices.

Alan's industry recognition includes The American Business Award's "Software CEO of the Year," the Massachusetts Technology Leadership Council's "Public Company CEO of the Year," and the Babson College Academy of Distinguished Entrepreneurs. He frequently presents to international business and technology audiences at industry conferences and has consulted extensively in the use of advanced technology, the future of software, and customer engagement. In 2017, Alan was appointed to the World Economic Forum’s IT Steering Committee.

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Don Schuerman

CTO and Vice President of Product Marketing, Pega

Don Schuerman is CTO and Vice President of Product Marketing at Pegasystems, responsible for Pega’s industry-leading platform and CRM applications. He has 20 years of experience delivering enterprise software solutions for Fortune 500 organizations, with a focus on digital transformation, mobility, analytics, business process management, cloud and CRM. Don has led enterprise software implementations and provided technology and architecture consulting to senior business and technology executives from Fortune 500 organizations, including American Express, Citibank, JP Morgan Chase, and BP.

Don holds a BS in Physics and Philosophy from Boston College.

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Stephanie Louis

Senior Director, Community and Developer Programs, Pega

Stephanie Louis joined Pegasystems in 2011. In her tenure at Pega as Director of Mobile Technology, she has launched and matured Pega’s mobile capabilities, including acquiring Antenna Software and integrating the technology into a cohesive single offering. She recently transitioned to the new role of Senior Director of Community & Developer programs where she is focused on growing, engaging, and enabling the Pega ecosystem. Stephanie has over 15 years of experience in the software industry, in both startup and large enterprises. Her previous responsibilities included developing enterprise software, managing full scrum teams, project & release management, rolling out agile to a 500+ person organization, and mobility consulting. Stephanie is from Minnesota, where she received a B.A. in math & computer science and an MBA.

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8:30 AM

Registration & Networking Breakfast

10:00 AM

Welcome Keynote

Morning Presentations

12:10 PM

Networking Break & Lunch

1:00 PM

Breakout Sessions

2:00 PM

Afternoon Presentations

3:00 PM

Wrap Up

3:30 PM

Networking Reception

Location Details

Washington Hilton

1919 Connecticut Ave NW

Washington, DC 20009

Legal disclosure:

Pegasystems makes every effort to comply with federal, state, and local government ethics and gift requirements when hosting events. Your acceptance of this complimentary event invitation represents that you are permitted to accept this invitation and any associated benefits under: (1) the applicable laws of your state or home country; (2) the internal policies of, and relevant laws governing, your employer; and (3) the knowledge and approval of your employer’s management.

The following items will be available at this event, free of charge: Breakfast, Lunch and non-alcoholic refreshments and light snacks throughout the day. The total value of these items is $25 per person. We will accept payment for any portion of this event to facilitate the compliance of your participation with applicable ethics and gift requirements.

Please contact the Pegasystems Compliance Hotline at with any questions or concerns regarding this disclosure.

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