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Government Empowered 2019

Thanks to all who joined us on November 6th. We hope the event inspired those who attended to think about how they can future-proof their technology by empowering front-line staff, creating operational efficiencies, and transforming the customer experience.

"Digital transformation, automation and customer service: all of that really relies on a sound strategy."

Anna Rigney
Director, Customer Experience, Financial Management Business Transformation Service, Financial Services Center, U.S. Department of Veterans Affairs

Watch Replays

  • Event Presentation

The Heart of Digital Transformation
  • Highlights

Achieving 2020 vision: A look into the new year with the Federal CIO

 Watch the full video
  • Highlights

Workforce, technology, and the decennial census at massive scale

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  • Highlights

Utilizing Pega and rules-based technology to automate transactions

 Watch the full video
  • Event Presentation

Be an ally: how small actions create a big impact
  • Event Presentation

Robotic automation: separating helpful from hype Practical use cases of robotics in the public sector
  • Event Presentation

Setting your compass: How to define and focus on mission-based outcomes
  • Event Presentation

Driving meaningful outcomes for powerful societal impact using Artificial Intelligence
  • Event Presentation

A demonstration on how to use low-code tech to create repeatable success
  • Event Presentation

Design-led digital transformation: How to create government services people want
  • Highlights

Enabling the warfighter through transformed business processes

 Watch the full video
  • Highlights

Navigating the CX Journey

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Speakers


Suzette Kent Federal Chief Information Officer, Office of Management and Budget

Anna Rigney Director, Customer Experience, Financial Management Business Transformation Service, Financial Services Center, U.S. Department of Veterans Affairs

Stephen Buckner Assistant Director for Communications, U.S. Census Bureau

Mark Allen Chief, NICS Strategy and Systems Unit, Department of Justice, FBI, Criminal Justice Information Services Division
Chadwick S. Pfoutz

Chadwick S. Pfoutz Deputy Division Chief, Enterprise Business Systems Division, Air Force Research Laboratory

Captain Andrew R. Hutcheon, USMC Project Manager, HQMC Programs and Resources, Enterprise Business Transformation Office

Radica Sipcic, PhD Pega Digital Platform Lead for Defense and Intel, Accenture Federal Services

Pablo Alejo Group Technology and Growth Director, Accenture Federal Digital Studio

Alan Trefler Founder and CEO, Pega

Don Schuerman CTO and Vice President of Product Marketing, Pega

Stephanie Louis Senior Director, Community and Developer Programs, Pega

Douglas Averill Global Industry Markets Leader, Government, Pega

Alexei Ivanov Principal Solutions Consultant, Federal Government, Pega
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