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A Pega eBook

What healthcare consumers are really thinking

They’ve got questions about the quality of your service. Do you have answers?

7 hard truths about healthcare customer service

PDF | 13 pages | 10 mins read

7 hard truths members won’t tell you

Even if you don’t think your healthcare customer service is falling short, it may be time for a pulse check. We’ve gathered the toughest questions consumers ask of their health plans – from “Why does this take so long?” to “Why don’t you know who I am?” – to help you identify where service problems start and find new ways to solve them.

Download this eBook to discover:

  • Why service experiences today take twice as long as they should
  • How to put personalization into practice for better results
  • Real stories of healthcare service transformation, and more

Related resources

Learn how Anthem developed next-gen customer service

Get info on Pega Customer Service for Healthcare

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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