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Session: Training

Pega Customer Service Overview

Date and Location

June 3, 2018, 9:00AM - 12:30PM
Premier Ballroom 303

Speaker(s)

  • Luigi Leo
    Senior Principal Pega Academy Instructor
    Pegasystems

Pega Customer Service gathers data and anticipates customer needs, creating a consistent and personalized experience for each customer. In this hands-on course, explore the application’s omni-channel capabilities and learn how to best leverage the enhancements Pega has made in mobile, social, chat and co-browse functionality.