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Watch replays

PegaWorld iNspire 2020 Replays

Session: iNnovation Hub

Chatbots, Virtual Assistants, Agent Desktop

Date and Location

May 30, 2020, 4:00PM - 4:00PM PDT

Speaker(s)

David Fulton

Senior Director, Product Management

Pega

Get an inside look at how chatbots and intelligent virtual assistants work seamlessly with Pega Customer Service™ and its unified agent desktop to transform the service experience.

Topics

AI and Decisioning

Customer Service

Digital Transformation

Personalized Customer Experiences

Robotic Process Automation

Sales Automation

Product areas

Customer Decision Hub

Customer Service

Marketing